Group 9

Creating Growth with Service Song Tanda Li Shuguo Liu Yazhuo Han Jie 1-

What happened now? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Customer-activity Chain ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Service-opportunities Matrix How type of growth Where focus of growth

Four elements of framework: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Service Risk Mitigation Matrix Organizational strategies (the people) Design strategies (the offering) Development Strategies (the process) Capability Risk (can we do it?) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Market Risk (will they come?) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Financial Risk (can we make money?) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Service-opportunities matrix How type of growth Where focus of growth

Mac iPod iTunes iTunes U Movie Rentals MacWorld 2008 iPhone and iPod touch Mac OS X Map service Search and category

Group 9

Empfohlen

Empfohlen

Weitere ähnliche Inhalte

Was ist angesagt?

Was ist angesagt? (15)

Andere mochten auch

Andere mochten auch (15)

Ähnlich wie Group 9

Ähnlich wie Group 9 (20)

Kürzlich hochgeladen

Kürzlich hochgeladen (20)

Group 9