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Opening minds, reaching out
Prospects & pitfalls


Sanjana Hattotuwa
enduring challenges
perceptions of the military and NGOs
Strong Angel III
Perceptions from 2006 still valid
Strong Angel III
Perceptions from 2006 still valid
rebooting systemic thinking
    changing underlying mindset
Eschewing the bell curve
Old thinking stymies progress
Eschewing the bell curve
Old thinking stymies progress
Reality in most CPEs
Complex Political Emergencies (CPEs) and relief work
Focus on process, not just spikes
Narrow band over time adds richness, full spectrum adds context



                                                  Local language(s)
                                                  Culture
                                                  Local actors
                                                  Diaspora
                                                  Hagiography and myth
                                                  Identity and power
                                                  Partisan politics
                                                  Regional power blocs
                                                  Inequity
                                                  Demographics (Youth)
                                                  Civic media
                                                  Verbal storytelling
New information networks
Fluid, spontaneous, viral, short-term spikes, long tail



  Event / Issue      Witness / Victim         Citizen media




                       Army / Govt /             Members
Closed Intel
                        UN system                 states /
                                               Global / Local
                                                audiences
the usual pitfalls
tirades, cons, propaganda, duplication
A lesbian in Damascus
And other tall tales

                       Disinformation
                       Misinformation
                       Partial accounts
                       Gaming the system
                       Gender imbalance (e.g. rape reports in DRC)
                       Lack of access leads to challenges in verification
                       Multiple retweets mistaken for authenticity
                       Anonymity online (esp. post-Norwegian terrorist attack)
                       Machine translation / Lack of translation
                       Little or no direct access
                       Trauma
                       Anxiety
                       Fear
                       Persecution
                       Network infiltration and disruption
                       Trust perceptions and authority markers
                       Bias in mainstream media
                       Bias in citizen media
some fundamentals
engaging torrents meaningfully
how do we know?


                           Traditional media


                           Citizen journalism / Digital, web based
                           media

                           Trusted intelligence from UN system




   Situational Awareness
human security approach

  Human security is an emerging paradigm for understanding global
  vulnerabilities whose proponents challenge the traditional notion of
national security by arguing that the proper referent for security should
 be the individual rather than the state. Human security holds that a
 people-centered view of security is necessary for national, regional
                           and global stability.
more open, not more closed

Open content generation and sharing (e.g. wikis)
help in environments with conflicting and unreliable
       data and after sudden onset disasters.
communicate effectively

Use the same networks that civil society uses to
communicate aims, objectives, vital information.
Civilians will always suspect military domains.
tune in without subscribing more

Choice kills. Determine through robust analysis that is
revisited often what and who to listen to, when, why
  and how. Use local knowledge and technology to
              increase signal to noise ratio.
go beyond UN, UN going beyond UN

Durable solutions, community resilience and early warning stem
  from people on the ground, increasingly producing their own
 content. UN is there over long term, but also needs to engage
with hyper-local, web and mobile based, alternative narratives.
some technology to help
engage information torrents meaningfully
Leverage crowd maps
Bounded, geo-fenced models help contextualise unbounded, larger inputs
ICT4Peace Matrix plugin for Ushahidi
Source reliability / Information probability
Leverage algorithms based on community intelligence
Open source / crowd powered curation tools
Leverage existing social media verification guides
Facebook for journalists | Twitter resources for media
Leverage private enterprise
Use the reach and power of volunteers using private enterprise platforms
Leverage social networking
UN DPKO’s approach to Facebook post-Haiti
Leverage value-added curation
ICT4Peace Foundation CiM wikis
Leverage innovation
Use the reach and power of new groups with shared goals
Leverage UN CiM strategy
Use the reach and power of UN system through UN CITO / OICT(“Traditional”)
Leverage UN thought leadership
Use the reach and power of UN system (“Cutting edge / Technical”)
thank you

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Opening minds, reaching out

  • 1. Opening minds, reaching out Prospects & pitfalls Sanjana Hattotuwa
  • 2. enduring challenges perceptions of the military and NGOs
  • 3. Strong Angel III Perceptions from 2006 still valid
  • 4. Strong Angel III Perceptions from 2006 still valid
  • 5. rebooting systemic thinking changing underlying mindset
  • 6. Eschewing the bell curve Old thinking stymies progress
  • 7. Eschewing the bell curve Old thinking stymies progress
  • 8. Reality in most CPEs Complex Political Emergencies (CPEs) and relief work
  • 9. Focus on process, not just spikes Narrow band over time adds richness, full spectrum adds context Local language(s) Culture Local actors Diaspora Hagiography and myth Identity and power Partisan politics Regional power blocs Inequity Demographics (Youth) Civic media Verbal storytelling
  • 10. New information networks Fluid, spontaneous, viral, short-term spikes, long tail Event / Issue Witness / Victim Citizen media Army / Govt / Members Closed Intel UN system states / Global / Local audiences
  • 11. the usual pitfalls tirades, cons, propaganda, duplication
  • 12. A lesbian in Damascus And other tall tales Disinformation Misinformation Partial accounts Gaming the system Gender imbalance (e.g. rape reports in DRC) Lack of access leads to challenges in verification Multiple retweets mistaken for authenticity Anonymity online (esp. post-Norwegian terrorist attack) Machine translation / Lack of translation Little or no direct access Trauma Anxiety Fear Persecution Network infiltration and disruption Trust perceptions and authority markers Bias in mainstream media Bias in citizen media
  • 14. how do we know? Traditional media Citizen journalism / Digital, web based media Trusted intelligence from UN system Situational Awareness
  • 15. human security approach Human security is an emerging paradigm for understanding global vulnerabilities whose proponents challenge the traditional notion of national security by arguing that the proper referent for security should be the individual rather than the state. Human security holds that a people-centered view of security is necessary for national, regional and global stability.
  • 16. more open, not more closed Open content generation and sharing (e.g. wikis) help in environments with conflicting and unreliable data and after sudden onset disasters.
  • 17. communicate effectively Use the same networks that civil society uses to communicate aims, objectives, vital information. Civilians will always suspect military domains.
  • 18. tune in without subscribing more Choice kills. Determine through robust analysis that is revisited often what and who to listen to, when, why and how. Use local knowledge and technology to increase signal to noise ratio.
  • 19. go beyond UN, UN going beyond UN Durable solutions, community resilience and early warning stem from people on the ground, increasingly producing their own content. UN is there over long term, but also needs to engage with hyper-local, web and mobile based, alternative narratives.
  • 20. some technology to help engage information torrents meaningfully
  • 21. Leverage crowd maps Bounded, geo-fenced models help contextualise unbounded, larger inputs
  • 22. ICT4Peace Matrix plugin for Ushahidi Source reliability / Information probability
  • 23. Leverage algorithms based on community intelligence Open source / crowd powered curation tools
  • 24. Leverage existing social media verification guides Facebook for journalists | Twitter resources for media
  • 25. Leverage private enterprise Use the reach and power of volunteers using private enterprise platforms
  • 26. Leverage social networking UN DPKO’s approach to Facebook post-Haiti
  • 28. Leverage innovation Use the reach and power of new groups with shared goals
  • 29. Leverage UN CiM strategy Use the reach and power of UN system through UN CITO / OICT(“Traditional”)
  • 30. Leverage UN thought leadership Use the reach and power of UN system (“Cutting edge / Technical”)