2. The environment for HR Finding & placing qualified workers Assessing & developing qualified workers Labour relations Emerging HR practices 1 2 3 4 5

3. PART 1 – The environment for HR

4. The environment for HR Finding & placing qualified workers Assessing & developing qualified workers Labour relations Emerging HR practices 1 CHAPTER 1: Foundation & challenges for HR CHAPTER 2: Information technology for HR CHAPTER 3: Managing diversity & regulatory challenges Human Resource Management in South Africa 3/e by Grobler, W ä rnich et al ISBN 1-84480-328-7 © 2006 Thomson Learning

5. Chapter 1 - The foundation and challenges of Human Resource Management

12. A model of strategic HRM Corporate strategy External environment Internal environment Competition, government regulation, technology, market trends, economic Culture, structure, politics, employee skills, past strategy Employee separation HR planning, design of jobs & work systems, what workers do, what workers need, how jobs interface with others HR strategy Laws regulating employment HRIS Labour relations Compensation Performance management Training Staffing Business unit strategy

20. Challenges facing HR managers in 21 st century External macro environment External micro environment Critical people issues Internal macro environment Internal micro environment

29. Chapter 2 – Information Technology for Human Resources

35. Functional components of an HRIS Employee information Software Reports Input Transformation Output

52. Chapter 3 – Managing diversity and regulatory challenges

69. The environment for HR Finding & placing qualified workers Assessing & developing qualified workers Labour relations Emerging HR practices 2 CHAPTER 4: HR planning, research & problem-solving CHAPTER 5: Job design and job analysis CHAPTER 6: Recruitment & selection CHAPTER 7: Induction, motivation & retention CHAPTER 8: Internal staffing & career management Human Resource Management in South Africa 3/e by Grobler, W ä rnich et al ISBN 1-84480-328-7 © 2006 Thomson Learning

70. Chapter 4 – HR planning, research and problem-solving

81. Factors that affect turnover Employee turnover Demographic factors General economic trends Local labour market Personal mobility Job security

90. Chapter 5 – Job design and job analysis

98. A framework for job design Feedback Feedback Task Accomplishment Productivity Effectiveness Efficiency Worker reaction Satisfaction Absenteeism Turnover Job content Task variety, autonomy, complexity, difficulty, identity Job functions Responsibility, authority, information flow, work methods, co-ordination requirements Relationships Dealing with others, friendship opportunities, teamwork requirements Human Resource Management in South Africa 3/e by Grobler, W ä rnich et al ISBN 1-84480-328-7 © 2006 Thomson Learning

107. Three major components of productivity Effectiveness “ Doing the right things” Resource market Market needs Utilisation & efficiency “ Doing things right” The production process Labour, materials and capital Inputs Conversion Goods and services Outputs Human Resource Management in South Africa 3/e by Grobler, W ä rnich et al ISBN 1-84480-328-7 © 2006 Thomson Learning

113. Hierarchy of work activities Job family Occupation Job Position Duty Task Element

127. Chapter 6 – Recruitment & selection

131. Linking the role of recruitment and selection External labour market Selection activities Recruitment activities Organisation’s need for additional labour

132. The recruitment process Environment HRP AA & EE Specific requests Satisfactory pool of recruits Manager’s comments JA info Job openings identified Job requirements Internal sources Internal methods External sources External methods

143. Framework for selection Organisational goals Job design Job success criterion Job specification Selection instruments Human Resource Management in South Africa 3/e by Grobler, W ä rnich et al ISBN 1-84480-328-7 © 2006 Thomson Learning

144. Steps in the selection process Initial screening Application blank Pre-employment testing Interviews Reference checks Medical examination Comply? Yes / No Yes / No Yes / No Yes / No Yes / No Yes / No Reject Job offer Human Resource Management in South Africa 3/e by Grobler, W ä rnich et al ISBN 1-84480-328-7 © 2006 Thomson Learning

164. Chapter 7 – Induction, motivation and retention

194. Maslow’s hierarchy of needs Physical needs Security needs Social needs Self-esteem needs Self-actualisation needs

202. Herzberg’s two-factor theory (continued) Hygiene needs Motivator needs - job environ-ment creates demand for + job opportu-nities allow workers to achieve Hygiene factors: More money, better supervision, good working conditions etc Motivators: Achievement, responsibility, growth, work itself, recognition Level of job dissatis-faction Level of job performance Level of job satisfaction

213. Chapter 8 – Internal staffing and career management issues

227. Balancing individual and organisational needs Career management Organisation’s needs Individual’s needs Personal / Professional Strategic / Operational Human Resource Management in South Africa 3/e by Grobler, W ä rnich et al ISBN 1-84480-328-7 © 2006 Thomson Learning

237. The environment for HR Finding & placing qualified workers Assessing & developing qualified workers Labour relations Emerging HR practices 3 CHAPTER 9: Performance management & appraisal CHAPTER 10: Training & development CHAPTER 11: Managing compensation & benefits CHAPTER 12: Health & safety

238. Chapter 9 – Performance management and appraisal

249. MBO process MBO Goal setting Periodic review Self control Action planning Human Resource Management in South Africa 3/e by Grobler, W ä rnich et al ISBN 1-84480-328-7 © 2006 Thomson Learning

254. Systems approach to effective PAs Effective appraisal support Effective manager-rating practices Effective system design Top management support Appraisal outcome linked ratings Ongoing systems review Effective performance planning actv Ongoing appraisal & coaching Motivate raters to conduct effective appraisals Clear appraisal purpose Employee/ma-nager input in system design Properly trained personnel Human Resource Management in South Africa 3/e by Grobler, W ä rnich et al ISBN 1-84480-328-7 © 2006 Thomson Learning

267. Chapter 10 – Training & development