Presentation given at the FPC seminar in Singapore on Crisis & Emergency Management for large industrial sites: Are you prepared. Seminar held at the Nantech Technical University NTU@One, Singapore on 25th Oct 2013

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25.10.2013

2. Crisis & Emergency
Management
Is my organization ready for the unexpected
Xavier Criel, Managing Director SCE

3. What’s in a name?
• Incident
- Undesired event
- Risk analysis
- Prevention: Systems & Procedures
- Internal CERT
• Emergency
- Escalated incident
- Risk analysis
- Often physical incidents (fire, release, storm, …) with
external effects
- Exceeds internal resource capacity (SCDF, Mutual aid)
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4. What’s in a name?
• Crisis
- Escalated emergency or unprepared incident
- Physical and non-physical incidents
• Disaster
- Destabilisation of society
- Exceeds local resource capacity
- Natural disasters, economic/financial
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5. Cost of an incident
disaster
Cost
crisis
emergency
near miss
incident
Time
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6. Global evolution of disasters
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7. Are YOU
prepared?
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8. Consider ALL your risks
-
Physical (fire, emission, explosion)
Natural disasters
ICT
Economic
Reputational
Psychopatic acts
Internal and external !
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9. Crisis management process
Scenariotypes:
• Risico
• Efects
• Time/Space
• Demand
Measures
Scenario
Crisismanagement
Actions:
• Capacity
• Quality
• Supply
Organisation
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Preparation:
• ERP/CMP/BCP
• Response
• Coordination
• Expertise
• Capacity
Planning
Structure:
• Incident Command
• Roles & Responsibilities
• Industry/Authorities
• Activation

10. Design your Crisis & Emergency
Management Organisation
• Structure
-
Align with corporate
Local authorities
2 or 3 layers?
Football…
• Assurance
- 24x7
- Training & exercising
• Consider local culture & capabilities
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11. Methodology to optimise organisation
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12. Organisation
• Internal
- Crisis Management Team
- Emergency Management Team
- Emergency Respons Team (CERT)
• 24 x 7 assurance
• Backup teams
• Mutual Aid partners
- Neighbour sites
- Joint fire service
- Specialist resources (hazmat, PR, comms, …)
• Public emergency services
- Escalation protocols & procedures
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13. Complexity of
Information Management
Outside world
Crisis Information Management between private and public sector
Customers
Media
Suppliers
Staff
Population
Neighbour companies
Crisis Management
CC-GEM
CC-PROV
Crisis Management Team
President
Mayor
Governor
Company
Rrepresentativ
e
Emergency
Manager
Info
Manag
er
Agencies
CMT members
Incident Response
Emergency Management
CP-OPS
Dispatch
HC100
Dir
CP-OPS
Emergency
Operations Center
Company
rep
HC101
Agency
Command
Harbour
captain,
Hospitals,
Schools, ...
Fire
Brigade
Medical
Police
Civil Defence
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Security
Meical
Private Fire
Brigade
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14. Organisation
• Some Roles and responsibilities
- Information Management
Digital logging
Info gathering, consolidation, validation & distribution
Common Operational Picture
- Communication
Standard Press Release
Impact social media
Centralised Contact lists
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15. Plans
• Crisis Management Plan
-
Strategic level
Stakeholder management
Focus = effects
Roles & responsibilities:
Crisis Communication, HR, …
• Emergency Response Plan
-
Tactical
Focus = Source
Risk inventory
Roles & responsibilities:
scenario’s, logitistics, info mgmt
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16. Plans
• Pre-incident plans
- Operational
- Scenarios
- Incident response strategy
• Pre-fire plans
- Scenario independent
- Site plan: Infrastructure, risks, firefighting means, …
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17. Infrastructure
- Emergency Operations Centre/Crisis Centre
•
•
•
•
Backup site
Shelter
Plans, communications, power, tools
Maintenance
- Reception of press and family of victims
- Assurance 24x7
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18. Increasing Readiness
• Training and exercises
- Testing
- Build confidence
• Competence management
• Internal/external trainings
-
Operational
Strategic
Beware comfort zone & routine
Include Mutual aid partners/neighbours/authorities
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19. Getting away from Chaos
• Meeting Clock
• Validation
• Visualise:
Information
gathering
Control
Situational
Awareness
Command
Sense
making
- maps, plume modelling, …
• What does this mean to us?
Decision
making
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20. Some Keys to Success
•
•
•
•
•
•
Know your internal and external risks
It’s like football
Information Management is critical
Use tools (maps, GIS, checklists, …)
Build confidence through regular exercising
Align & exercise with ALL your partners
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