1. IT
Applications
E-Commerce
Enterprise Resource
Planning
Expert Systems and
Artificial Intelligence
Knowledge
Management
Transaction
Processing

2. Transaction Processing Systems
 “An IT system designed to collect, record,
and manipulate the data related to a
company’s day-to-day business
operation.”(McGraw-Hill, 2007)
(TP system)

3. Knowledge Management Systems
 “An IT system that analyzes the
information collected from the TP system
but filters and analyzes it to make it more
useful to managers.”(McGraw-Hill, 2007)
(KM system)

4. Expert Systems and
 “An advanced IT system that can reason
through a company’s information,
diagnose problems, and suggest
solutions.” (McGraw-Hill, 2007)
 “An IT system that reasons and learns like
a human being.” (McGraw-Hill, 2007)
Artificial Intelligence

5. Enterprise Resource Planning Systems
 “Multi-module applications software
packages that coordinate all of a
company’s functional activities.”(McGraw-
Hill, 2007)
(ERP system)

6. E-Commerce Systems
 “Trade that takes place between
companies, and between companies and
individual customers via the Internet (or
other IT systems).” (McGraw-Hill, 2007)

7. References
 McGraw-Hill Companies (2007). Jones:
Introduction to Business: How
Companies Create Value for People.
Retrieved March 11,2009.