The document discusses various aspects of communication, including verbal and non-verbal channels, good and poor body language, communication tips, the importance of feedback and listening, factors that make communication effective, and considerations for communication across cultural differences. It provides guidance on maintaining eye contact, handshakes, posture, facial expressions, distance, pronunciation, avoiding slang, being brief and precise, delivering messages directly, and showing empathy.
7. Communication Tips
The following can be used to keep a
listener’s attention:
Vary your:
Inflection
Speed
Volume
Utilize good body language
Keep a good distance – about three
feet away
Pronounce your words correctly
8. Status Differences
Managers should be careful to avoid making
employees feel as though they are of lesser
importance than themselves when
communicating with them
Praise should be given when employees
work hard, complete a task successfully, take
initiative, etc. in order to keep employees
feeling happy and needed in the company
9. Feedback
Feedback is a message that the receiver gives
the sender that indicates the receiver
understands the message
Provide positive feedback to assure the
sender that you are listening to their message
and understand what they are saying
Both verbal and nonverbal feedback should
be utilized when communicating
10. Listening
In order to effectively listen and understand
and remember a message, you must:
Hear what the sender is saying
Avoid distractions
Give the sender your full attention
Pay attention to both verbal and
nonverbal messages
11. Effective Communication
Effective communication involves:
Avoiding slang
Being brief, in order to not bore the
receiver
Being precise
Being selective about the time and
place in which you deliver the message
Deliver the message directly to the
receiver – sending messages through the
grapevine increases the chance that the
message will be delivered incorrectly
12. Empathetic Communication
If an employee opens up to you
about a difficult issue, provide them
with empathetic and positive feedback
You do not always need to know the
answer to their problem - sometimes
listening is enough to help them feel
better
13. Cultural Differences
Encourage employees with difficulties
speaking English to repeat when necessary
Assure them that it is okay to make
mistakes when speaking
Be aware of physical contact with foreign
workers that may not be culturally
acceptable to them