Why IT Service Providers should switch their services from the traditional model to Managed IT Services? What are Managed IT Services? What are the benefits for IT Dealers / Service Providers and their customers?

1. Managed IT Services
Christian Heinrich
christianheinrich@me.com

2. Recurring revenue
generated from a
defined service

3. Fox guarding the
Henhouse?
• Breaking Time-based
Conflict of Interest
• Time-based rate models
directly conflict with the
notion of keeping
systems healthy
• Dealers/SP benefits
when things break often
and break badly

4. All inclusive fixed-fee
Managed IT Services
• Customer systems are proactively
maintained & secure
• Decreasing failures and emergencies
• Dealer’s profit increase
• Win - Win for Customers & Dealers

5. Remote monitoring and
management platform
• Consolidated dashboard
• Proactive Monitoring
• Asset Management
• Alerting SITE 3
• Remote Control & Problem
Resolution
• Role & User Management
SITE 1
SITE 2
• Patch & Script Management
• Reporting
Re-branding capabilities

6. Typical Managed IT
Services offerings

7. Benefits to Customers
• Affordable, predictable cost of IT
support
• Increased staff productivity due to
better performance, uptime and
security
• Risk Management due to better
security, back-up and disaster
recovery
• Focus on core business, not
complicated IT issues
A Gartner Study shows:
• Lower costs for IT – better Proactively managed desktop costs an SMB customer almost
50% less over its lifetime (compared to unmanaged desktop)
budgeting due to more visibility into
IT assets

8. Benefits to Dealers
• Reducing Service and operating costs
• Increasing product and project sales
• Generating net new recurring revenue

9. Reducing Costs
• Consolidation of all technician’s actions and
requirements through a single interface
• Improving operational efficiency through proactive
monitoring & alerting, reducing “emergency calls”
• Improving technical staff utilization
• Automating routine non-revenue generating
activities
Increased efficiency enables service providers to deliver higher levels of service
at reduced cost to customers.

10. Consolidation of
Information
Proactive automated monitoring and alerting for
all devices across all customers

11. Increase Sales
• Demonstrate hardware / applications that are
about to break or under-performing
• Show the cost of poor equipment
• Validate your recommendations
• Sell the new equipment and services
• Standardize the network
The Dealer goes from being the “hardware guy” to the
customer’s trusted IT advisor

12. Net new recurring
revenue
• Lower costs result in higher margins
• Up-selling & expanding within each customer site
• Programs & sales resources help to focus and fine
tune sales efforts
• Focus on process & efficiency
• Knowing your business makes your business
better!!
Through the combination of lowering costs, finding more to sell and
increasing services revenue, the Dealer becomes much more profitable!

13. A Proven Strategy
• Channel Insider asked
more than 300 MSPs with
more than 18 months
experience in delivering
managed services
• SPs experience substantial
increases in sales of
software and professional
services following the
What impact do Managed IT Services have on
initial managed services other product and service sales?
engagement.

14. Benefits to Dealers
• Reducing Service and operating costs
• Increasing product and project sales
• Generating net new recurring revenue

15. Road to Success
• Get Started - Try it!
• Get Ready - Implement it!
• Get Successful - Live it!

16. Thank you!
christianheinrich@me.com