Kristie Van Auken of the Akron Canton Airport discusses the story of the airport's use (and success) with social media. Follow them at http://www.twitter.com/CAKairport.

1. Kristie VanAuken, Senior Vice President and Chief Marketing and Communications Officer Using Web 2.0 to to Fly through Turbulent Skies

2. This is me! CAKristie

3. Social Media TeamCAK CAKElizabeth CAKristie CAKairport (Ryan)

6. Passenger growth LGA/TPA BOS/ CLT/PHL DEN/LAS/RSW ATL- FL MCO ATL-DL Record breaker! 275% increase

11. YouTube and Flickr Offer Visuals CAK on YouTube CAK Photostream on Flickr

12. Twitter is real-time dialog with customers CAK on Twitter

13. Capture Hearts & Mind & Put Competition on Notice Twitter Twitter Brewed Fresh Daily Blog Twitter

14. The Payoff- New Customer who likes to tell people what he likes

17. Kristie VanAuken, Senior Vice President and Chief Marketing and Communications Officer (the lucky leader) THANK YOU!