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You suck at email, but it's not your fault. Everyone does!
Here are simple tips to perfecting your email etiquette & writing more effective emails.
FOR ACTION TAKERS! At the end of the presentation there is a link for a FREE email best practices resource guide download link with a well- crafted list of email best practices & tools that you can share with your team.
Topics Covered in this Presentation:
1. How and when to properly use (and stop abusing) the "To", "cc" and "bcc" fields
2. Exactly what to should think about before you hit that "Reply All" button
3. How to craft awesome and effective subject lines
4. Why you should think like a journalist, not a novelist, when writing emails
5. How to expertly use bullets, numbers and choices to increase action and responses to your emails
6. Tactics to avoid the vortex of back and forth replies and long email threads
7. The 3 vital pieces of information that should be in your email signature
29. the lives of our
friends, family and
aquantinces
30. & the list goes on*
*and on, and on, and on, and on, and on, and on, and on, and on,
and on, and on, and on, and on,and on, and on, and on, and on,
and on,and on, and on, and on,and on, and on, and on and on.
78. Someone transmits good news to
nine people. Do all nine need to see
that you said, “Great news!”?
No, they don’t. Don’t use Reply All.
79. Meeting organizer asks if everyone is
available Wednesday at 10 am. You
have a conflict, but can suggest some
alternatives. Does the group need to
see your availability? Or can the
organizer collect the responses, and
propose a new time that will work?
81. The organizer of a party asks if anyone has a
conflict with the middle of January. Does the
whole planning party need to know that you
don’t have a coflict? (No.) If it wont work,
would it be useful for everyone to know that
we need to keep looking for a good date?
112. The following flavors will be ordered:
• Vanilla
• Chocolate
• Strawberry
• Rocky Road
• Peanut Butter Fudge
113. We will visit the following cities, in
this order:
1. New York
2. Washington, D.C.
3. Chicago
4. Minneapolis
5. San Diego
114. Here are our options. Please choose.
1.End all negotiations and terminate
contract.
2.Respond with counter-proposal
3.Execute contract. (If this is chosen,
please also email signed contract.)
118. “Let’s get together for lunch. What
day is good? Where do you want to
go? Should we invite other
departments or keep it a team
meeting?”
Open Loops
119. “Let’s get together for lunch. I’m
thinking Thursday at 11:30 (to
avoid the rush) at Chipotle. Let’s
keep it just a team lunch this time,
but maybe next time, we’ll invite
others. Work for you?”
Closed Loops
120. “Here is the full proposal.
PLMKYTASAP.”
Open Loops
133. 1. We can use TO, CC & BCC more effectively
2. That we should almost never Reply All
3. How to write actionable subject lines
4. How to write like a journalist, not a novelist
5. The power of bullets, numbers and choices
6. Several ways to minimize long email threads
7. How to create really useful signatures