Content Marketing: How To Find The True Value Of Your Marketing Funnel
A To Z of Social Media Fails
1. A
Think twice before you try to turn a natural disaster into a promotional opportunity.
American Apparel offered 20% off for those in states affected by Hurricane Sandy
4. D
Dell's reputation went up in smoke after tech blog Gizmodo published this photo of an exploding Dell laptop.
This single image spread like wildfire across the blogosphere, causing Dell to eventually recall over four million laptop batteries.
Dell eventually responded to the blogs, but it was the delayed response that put a cap on the period known as "Dell Hell."
5. E
When there is a national tragedy, DO NOT USE IT TO PROMOTE YOUR PRODUCTS. EVER.
6. F
Facebook Admits To Year-Long Data Breach. In June Facebook admitted that they had "inadvertently exposed 6 million users' phone
numbers and email addresses to unauthorized viewers over the past year.
7. G
And then there’s Gap, which, in a grandiose display of #fail, used the situation to remind those in the potentially life-threatening
hurricane not to worry because their stores are still open
8. H
Know who has the keys. If you're going to fire your whole social media team, you might want to remove their access to Twitter first.
14. N
In 2010, people took to Nestles Facebook page to rant about their use of palm oil in their products. Nestle, got their banning stick out,
trying to remove everyone’s comment and picture that was posted, all hell broke loose. They have since changed their social media
policy.
15. O
99 times out of every 100, the C word will not go down well.
17. Q
Quiznos (Colorado based restaurant) ran this ad campaign that spoofed the infamous 2 Girls and 1 Cup viral YouTube video.
Poor taste by Quiznos. The social media backlash, from their family orientated customers went almost as viral.
18. R
It was an innocent mistake. The Red Cross's social media specialist (who was an intern) meant to send this tweet from his personal
Twitter profile - not from the @Red Cross account. However, the Red Cross did a great job of owning up to the mistake, and even
poked fun out of themselves in a later tweet. It was a big goof, but not a total fail.