The trend lines are clear – Asian economies will outperform the rest of the world in 2013, at least according to the latest IMF, Standard Chartered research. But, how will this impact shared services and outsourcing organisations in Asia? What are the trends specific to this industry? The challenges, the demographics and the Asian advantage – this information is simply too difficult to ignore.
2. AsianEconomies
to Outperform In 2013
<1n.a. 1-2 2-3 3-5 5-6 >6
Darker shades of red represent faster
growth forecast
Source: IMF, Standard Chartered Research - http://www.ibtimes.com/asian-economies-outperform-2013-asean-countries-gdp-growth-spotlight-1128881#
3. Indonesia
Real GDP growth to accelerate
from 6.2 percent in 2012 to
6.5 percent in 2013, and 6.8
percent in 2014
4. Malaysia
One of ASEAN’s strongest
domestically driven
economies and likely to enjoy
sustained investment growth
in 2013
9. 67%of shared services organization reported
growth in operation in the last 18 months
How has your SS operation
grown in the last 18
Months?
} Shrunk
} Stayed flat
} Grown 0-10%
} Grown 11- 25%
} Grown more than 25%
Source: SSON Live Polling of 450+ shared services and outsourcing executives.
21%
24%
30%
2%
22%
10. 65%plans to increase focus on BPO in today’s
economic environment
Is your company considering
increasing/decreasing its
focus on BPO in today’s
economic environment?
} Increasing
} Decreasing
} BPO engagements will remain
the same
} No plans
Source: SSON Live Polling of 450+ shared services and outsourcing executives.
17%
12%
6%
65%
12. What is your top challenge you
are likely to face in the next 12
months?
} Expanding services (new business
units, adding new services)
} Reducing costs
} Re-platforming service delivery to a
Cloud/SaaS model
} Transformation, sourcing and
change management
} End-to-end process-re-engineering
} Integrating analytics capabilities
Source: SSON Live Polling of 450+ shared services and outsourcing executives.
26%
17%
20% 19%
13%
4%
14. Have you noticed a shift in
your global structure towards
the APAC region as economic
events play out around the
world?
} Yes – our core business is growing
here and so is our SSO presence
} Yes – but this trend is linked more
to further cost cutting initiatives
rather than expansion
} Stayed the same
} No – the business is focused on
growing its presence elsewhere
Source: SSON Live Polling of 450+ shared services and outsourcing executives.
12%
7%
61%
20%