Through the use of supply chain techniques and queue modeling, the project was able to reduce the PC order to delivery cycle time by 90% from 12-14 days to less than one day. New employees will receive their PC before their start date and existing employees will often receive a new system on the same day they order it, exceeding customer expectations by 4 days. Process mapping and data analysis identified issues like long manufacturing times, shipping delays, and undefined IT processes as causes of excessive cycle times. Proposed solutions included standardizing hardware, centralizing PC distribution, and implementing new imaging software to streamline the desktop setup process.

3. Name:William T. Hayes Division: Administration Business Unit: IT Site: Longmont Champion: Dale Wallace Master Black Belt:Sam Keene/Bill Clark Process Owner(s):Todd Geer Current Project Phase: Control

13. Project Team Process Owner :Dale Wallace Members : William Hayes IT Ops BB :Joyce Sower IT Ops BB :Steve Bennett IT Ops GB :David Pinter IT Ops GB :Donna Cook Desktop Support : Jean Morely Desktop Support : PC Delivery Cycle Time Reduction

23. Weibull is best fit

29. Dell Manufacturer SLA Capability and Fit

34. Desktop PC Setup Capability

35. Two-Sample T-Test and CI: Compaq Manufactu, Dell Days To Man Two-sample T for Compaq Manufacture Time in Hrs. vs Dell Days To Manufacture N Mean StDev SE Mean Compaq M 265 39.4 31.4 1.9 Dell Day 59 4.08 2.35 0.31 Difference = mu Compaq Manufacture Time in Hrs. - mu Dell Days To Manufacture Estimate for difference: 35.32 95% CI for difference: (31.48, 39.16) T-Test of difference = 0 (vs not =): T-Value = 18.10 P-Value = 0.000 DF = 276 We Reject Ho, the are significantly different

41. Regression