The document discusses various call center solutions, including: 1. A managed services platform that allows tenants to set templates and allocate recording lines independently while enabling cross-selling between tenants. 2. Benchmarking techniques that provide metrics like first contact resolution and agent performance data to help managers monitor agents. 3. An automated call threshold monitoring system that tracks the number of calls handled by each agent daily or hourly and specifies minimum and maximum thresholds. 4. Several solutions for live monitoring, recording, and supporting agents with features like remote desktop access and intelligent speech recognition.