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1. Case Description:
Customer has reported a failed HDD in his storage.
Machine:
EMC VNX5300
Logs and symptoms:
Physical or Logical Components Status
Bus 1 Enclosure 0 Faulted
Bus 1 Enclosure 0 Disk 1 Removed
Bus 1 Enclosure 0 Disk 9 Removed
System Information
Model Number VNX5300
VNXHardware Type
BlockSystem Type
System Name zobemc1
System Serial #
CKMXXYYWWX
X
SPA IP 10.230.y.x
SPB
IP 10.230.x.y
1 0 0 124 536
0.2
0.
05
S
A
VNX/VN
HITAC
HUC1
0
PZJD8
2
DG118032 005049294P
C3
Enab
le
N
/ 6 6 Y
62 % S Xe Entry HI 606 xx 767 WR 30 d A Gb Gb es
EMC Storage VNX5300 HDD replacement

2. Level
NEO6
00
1 0 1
N
o
N
o
N
o
N
on
N
o None None
No
ne None None None
ne ne ne e ne ne ed A ne ne es
1 0
2
1
2
4
5
3
6
0.
2
0.
05
S
A
VNX/VN
HITAC
HUC1
0
PZJD9
E
DG1180
32
00504929
4P C3
E
e
62 % S Xe Entry HI 606 xx 767 WR 30 d A Gb
Level
NEO6
00
1 0 7
2
0
5
3
6
0.
2
0.
05
S
A
VNX/
VN
HIT
AC
HUC1
0
PZJD
6A
DG1180
32
00504929
4P
C
3
62 % S Xe Entry HI 606 xx 767 WR 30 d A Gb Gb es
Level NEO600 ps ps
1 0 8 20 536 0.2 0.05 SA VNX/VN HITAC HUC10 PZJDJ2 DG118032 005049294P C3 Enable N/ 6 6 Y
6
2 % S
Xe
Entry HI 606 xx 767 WR
3
0 d
Level NEO600 ps ps
1 0 9 No No No Non No None None None None None None No Remov N/ No No Y
n
e
n
e
n
e e
n
e
1 0 1 30 536 0.2 0.05 SA VNX/VN HITAC HUC10 PZJ9W DG118032 005049294P C3 Enable
0
6
2 % S
Xe
Entry HI 606 Nxx 767 WR
3
0 d
Level NEO600
Critic
al
Hot spare 1_0_24 is in
use. Replace failed disk or call your service provid
Critical Disk 1_0_9 is not enabled. Replace failed disk or call your service provid

3. Critical Disk 1_0_1 is not enabled. Replace failed disk or call your service provider.
Critica
l
Hot spare 0_0_24 is in
use. Replace failed disk or call your service provid
Analysis:
EMC Storage VNX5300 HDD replacement

4. Failed disks at 1_0_1 & 1_0_9 . Currently hotspare is active on location 1_0_24 & 0_0_24.
Replace the failed disk.
Critical - No
Corrective actions:
Notes

Customer is advised to take a Full system & data backup.


Customer should facilitate Navi/Uni sphere access for EMC storage in order to manage storage
during the activity.


Establish Network connectivity between an SPA and the Management station using its IP
address

SPA & SPB Details
SPA - 10.230.x.x /255.255.255.x/ 10.230.x.x
SPB - 10.230.x.x /255.255.255.x/ 10.230.x.x
1. Access the Uni sphere management console of the SPA using internet explorer with
following URL : http://10.230.x.x
2. Browse the hardware tab and identify the enclosure Bus 1 Enc 0. Right click on the
enclosure and ON the identifier LED.
3. Verify the status of the disk at Bus 1 Enclosure 0 Disk 1. Drive is already failed & a hot
spare is rebuilt. So you may remove failed drive. Identify the disk physically & by
unisphere.
4. Replace the hard disk at Bus 1 Enclosure 0 Disk 1 with new one.
5. Note: - When removing a disk module, pull the module part away out of the slot, then
wait for 15 seconds for the Disk to spin down before completely removing it, go
ahead with replacement.
6. Verify from the Navisphere console, if the replaced disk is flagged now with sign “T”
(Transitioning. Disk will rebuild and status becomes optimal. Once the first drive
rebuild is completed, proceed with second drive replacement.
7. Replace 2
nd
failed drive at Bus 1 Enclosure 0 Disk 9 with new one.
8. Verify from the Navisphere console, if the replaced disk is flagged now with sign “T”
(Transitioning. Disk will rebuild and status becomes optimal.
EMC Storage VNX5300 HDD replacem