1. Networked Communication Applications Copyright 1997 Panko

7. Calls to Middleware Word Processor Electronic Mail (Middleware) Transport Standard Internet Standard Subnet Standard Electronic Mail Transport Standard Internet Standard Subnet Standard Station A Station B Middleware Called using API standard

12. Computer Conferencing Computer Conferencing Program Bulletin Board Participant Message Being Submitted Message Being Posted Message Being Read Later by Other Participant Participant

14. Electronic Mail System Sender’s PC Electronic Mail Host Electronic Mail Host Electronic Mail Host Receiver’s PC Message

25. Internet Encoding Sender Encoded File in 7-bit ASCII Original File in 8-bit ASCII Encoding Receiver Original File in 8-bit ASCII Encoded File in 7-bit ASCII Decoding Internet Internet can only transmit 7-bit ASCII

26. Internet Encoding for Attachments Sender Encoded File in 7-bit ASCII Original File in 8-bit ASCII Encoding Receiver Original File in 8-bit ASCII Encoded File in 7-bit ASCII Decoding Internet Sender must encode outgoing file into 7-bit ASCII standard. Called Internet encoding Several standards exist: Binhex, UUencode, MIME

31. Internet E-Mail Standards PC with local Email program Message Downloading & Uploading via POP or IMAP SMTP (Simple Mail Transfer Protocol) PC with Software that that handles mail in real time Message Content Standard RFC 822: Text Only MIME: Multimedia Attachment Encoding Binhex, UUENCODE, MIME Vendor-Specific Communication E-Mail Host E-Mail Host

37. Taxonomy of Groupware Dimensions Same Place Different Place Same Time (Synchronous) Different Time (Asynchronous) Electronic Meeting Room Departmental EDM Videoconferencing Desktop Conferencing Email Computer Conferencing

39. Typical Computerized Workflow System Prepares Request Reviews for Need Reviews for Adherence to Rules Reviews for Technical Matters Sends Purchase Order Must be Completed Before Purchasing will Issue Purchase Order Employee Supervisor Purchasing Fiscal Officer IS Department

42. Project Management Tasks: Creation of Proposal Outline Proposal Draft Introduction Draft Plan Draft Qualifications Review and Edit Submit All Drafts Must be Complete Before Review

47. Application Development Customer Tracking Application Application Development (Integration) Verbal Communi- cation (Email) Group Composition (Proposal Writing) Group Memory (Customer Information Retrieval) Coordination (Order Tracking) Control (Management Statistics)

50. Room-to-Room Videoconferencing Camera and Monitors Codec Roll-About System Codec Conference Room 1 Conference Room 2 Circuit Typically 56 kbps to T1/E1

58. An Electronic Meeting Room (EMR) Participant PCs Public Screen with Projection System Moderator PC Server with Software LAN