A simple Visio roadmap outlining the types of supporting functions a trainee could undertake to support their company and achieve their IT qualifications. The roadmap encompasses a range of disciplines which are technology related.

1. SP: Intranet to host company information, collateral
on a centralised platform. Junior Technician role
Trainee / Apprentice Key Tasks to support:Learners with SharePoint academy and potentially
WBL
Covering basics at induction for learners/new
starters.
Liaise with staff to gauge user feedback and ensure
this is followed up/escalated
TRAINEE APPRENTICE PROGRESSION
ROADMAP OF PROJECTS
Some rapid growth over the previous 18 months has
highlighted many IT infrastructure requirements and it is
these technical areas that require stabilisation. Key Tasks:
General helpdesk to be integrated with SP helpdesk, and will
require a 1st tier support agent to manage the I.T. Support
tickets
Assist with training of staff pre/post induction once
knowledge is up to speed or producing the materials needed
to do so
IT INFRASTRUCTURE
Tier 1 progressing to Tier 2
Technical Support Agents
SHAREPOINT HELPDESK –
REQUIRE TIER 1 AGENTS TO BE
TRAINED TO SUPPORT TIER2
The central external portal is the company
website that promotes FSC services and
provides information to learners &
employers. We ensure all learners are well
represented and assisted to reflect FSC’s
traditionally strong reputation for quality
and service. Proof reading & copy writing is
a potential opportunity for the Peer Liaison
group to develop this sought after discipline.
COMMERCIAL WEBSITE
WEBSITE
PLATFORM
Web App
3RD PARTY APP
3RD Party App
SALES &
MARKETING
1st tier/junior technician –
admin of helpdesk, e.g.
assigning tickets to tier 1 or 2
and checking new tickets,
creation/uploading of/
updating step-by-step guides
or FAQs, dealing with tickets
as experience develops
ensures that helpdesk is
covered in Managers absence
SHAREPOINT COLLECTION OF
WEBSITES
http://intranet/SitePages/Home.aspx
RECRUITMENT MICRO WEB
SITE REQUIRE SUPPORT TO
MAN LIVE CHAT AND RESPOND
TO POTENTIAL APPRENCTICES/
EMPLOYERS/CANDIDATES IN
REAL TIME
The new Careers micro site
will host all placement/
company vacancies and
enable prospective Employers
to browse applicants and
upload vancancies.
eCommerce website-Junior
Web Developer Training
Opportunity: Trainee Key Tasks:
Review & research similar
websites. Learn the Rudiments
of web design/editing copy and
images. SEO (search engine
optimisation) Basic HTML
Source Code
COMPANY WEBSITE
www.companyname.co.uk
SHAREPOINT COLLECTION OF
WEBSITES
http://intranet/SitePages/Home.aspx
SOCIAL MEDIA – FACEBOOKTWITTER-YOU TUBE
Trainee Key Tasks: Update Amazon web shop with
new workbooks: Manage keyword SEO for increased
sales. Link with proof reading current editions
AMAZON SHOP FLEX
TRAINING WORKBOOKS
LIVE WEB CHAT/LEARNER
CUSTOMER SUPPORT
SERVICE REPRESENTATIVES
Social Media is about visibility on dedicated platforms.
Managing multiple SM Accounts requires a dedicated
resource – & provides a future proofed opportunity for a
Social Media Marketer from the Trainee/Apprentice group.
The customer
satisfaction rate for
online chat is overtaking
any other method of
engagement. Live Chat
Agents Trainee Key
Tasks: Respond to any
issue/question or provide
general support in real
time using a method that
young people are familiar
& comfortable with.
MARKETING & DESIGN
CRM (CUSTOMER RELATIONSHIP
MANAGEMENT) JUNIOR BUSINESS
ANALYST
Sales & Marketing
STRATEGY & TRAINING DOCUMENTATION AVAILABLE
INTERNAL I.T.
Internal Systems
Induction
Tutor/Trainer Led Learning
Assimilation & Tutoring
Strategic Fit and Value Adding Element to Organisation
Differentiated Learning & Project
Work (identify specialism)
Completion
Leading & Managing Projects
A Customer Relationship
Management System that
will integrate and form part
of the main business hub to
ensure all data is captured
and harvested to facilitate
business intelligence. This
platform enables
integration with other
internal systems, Intranet,
Marketing, Sales, Customer
Services, Reporting and is a
project that will cross other
platforms & boundaries and
requires a high level of skill
to manage effectively.
Trainee Key Task: Training &
Development.
An injection of fresh
excitement to the
company brand online
A repositioning of the
company’s brand in
the mind of
customers. A
redirection of the
company new online
business focus and
direction