Through this article, I would like to share with you the importance of building trust in your existing customers and tips on what builds trust in your relationships with your customers.
2. Build Trusting Relationships
With Your Customers To Boost
Your Online Business
Through this article, I would like to share with you the importance
of building trust in your existing customers and tips on what builds
trust in your relationships with your customers.
One thing you need to know is that trust protects you in
everything you do. To survive the competition in your online
business, you need to position yourself as a trusted person. You
can only build a trusting relationship with your customers when
they feel connected and confident that you are the answer to their
needs, interests, feelings and opinions. To build trust in them, you
need to identify yourself with them as the best person to solve
their problems and this takes time. Trust is built through
experiences and overtime.
3. Build Trusting Relationships With Your Customers To
Boost Your Online Business
Building trusting relationships in your customers requires you to be creative.
Come up with new ways of maintaining your standards. You do not have to think
so big because even small things can make a very big difference in your
customers' lives. Make sure that whatever initiative you come up with, builds
positive perceptions in the minds of your customers.
What do you have to do to build trusting relationships with your customers?
1. Give free ideas and free advice.
Sometimes it's even necessary to give free service and free products. This is an
important aspect in any kind of business you are involved in. I always receive visitors
on my websites, who in their comments wonder how on earth I can give free
information on my websites. Probably, they are yet to learn that giving free ideas and
advice through my articles, helps to build trusting relationships with my customers.
4. Build Trusting Relationships With Your Customers To
Boost Your Online Business
2. Be honest.
To build long lasting relationships with your customers, you MUST be
honest. Remember that you can never succeed in any business if you are not
honest. Always be honest!
Commit yourself to deliver what you promise. Believe in your words and in
your promises. Promising to do something to your customers and you don't
deliver, is one of the fastest way of losing trust. If for any reason you are
unable to live to your promises, it's important to let them know early
enough. Maintaining the standard of service that you promise to your
customers is one of the key ingredients in building trusting relationships
with them.
5. Build Trusting Relationships With Your Customers To
Boost Your Online Business
3. Listen to what your customers say and even ask them what their
expectations, feelings and opinions are.
This will help you to improve your service delivery. On various
occasions, I have received advice and suggestions from my website
visitors, through their comments, which has helped me to improve
and to relate with them well. Remember that trust is built through
interacting with your customers closely. Ask them questions and
listen to them to build long lasting and trusting relationships with
them.
6. Build Trusting Relationships With Your Customers To
Boost Your Online Business
4. Understand them individually.
Building a trusting relationship with each individual customer requires you to
show them that you understand them as individuals. Get to know what is of
importance to them and what motivates them.
5. Show a natural respect for your customers if you want them to trust you
and to respect you.
There is a saying that a "Customer is a King". Even when he misbehaves
before you, you have to respond to him positively. You need to learn to
respond proactively as opposed to being reactive.
7. Build Trusting Relationships With Your Customers To
Boost Your Online Business
One day, I received a bad and demoralizing comment on one of
my websites. Fortunately, I followed the link to the website, where the
person who commented originated. I deliberately left a very positive and
motivating comment on one of his posts. He ended up building positive
perceptions about me. As we talk, he is one of my customers in one of the
programmes I promote. Do you see how I ended up winning his trust in me?
That's how you need to respect your customers irrespective of their behaviors,
beliefs and opinions.
Finally, I would like to remind you once again that building trusting
relationships with your customers and communicating to them effectively
helps you to build and to maintain strong relationships with your customers.
The two marketing methods will believably help you to boost your online
business. Do your customers trust you?