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Don’t let your Baby die!
                  10+ web app survival tips




Wolf Becvar @wdbecvar
06. Juni 2012 #webinale Berlin
Wolf Becvar




MOIN          twitter.com/wdbecvar
              wolfbecvar.com
Who are you?
UX




START-UP        MARKETING
Source: http://bit.ly/NIoKpo
Source: banksy.co.uk/
Source: http://upload.wikimedia.org/wikipedia/commons/e/eb/German_submarine_stranded_1921.jpg
Source: http://thecellularguru.com/wp-content/uploads/2011/04/Gowalla-Logo-via-Android-Market.jpg
Source: http://nla.gov.au/nla.pic-an24475500-v
#   1
        “Everything is
           marketing.
               - Jason Fried 37signals
Who the hell needs marketing?
Marketing has
  changed

      forever!
Evolution of Marketing



FEATURES         BENEFITS          EXPERIENCE                IDENTIFICATION
“What it has”   “What it does”    “What you’ll feel”              “Who you are”




    1900            1925                1950                             2000




                                                       Source: Marty Neumeier, The Brand Gap
Source: http://www.vintageskivvies.com/art/archives/adgallery/1900s/1900/1900wrights01ad.jpg
Source: http://2.bp.blogspot.com/_nxUb2kYKSvI/Sc7Nb8LG0aI/AAAAAAAAQzw/JqFTZunYsLY/s400/Coke+Ad-+56-+Goria+Romero-sf.jpg
Source: http://www.creativereview.co.uk/cr-blog/2012/january/nike-make-it-count
Old Communication Model



    SENDER   MESSAGE              RECEIVER




                       Source: Marty Neumeier, The Brand Gap
New Communication Model



     SENDER   MESSAGE      RECEIVER




                        Source: Marty Neumeier, The Brand Gap
“This sucks!
       - Anonymus
#   2
    Don’t ignore
    your brand!
“The best software has a vision.
      The best software takes sides.
      When someone uses software,
they’re not just looking for features,
    they’re looking for an approach.
         They’re looking for a vision.
                      - Jason Fried, 37Signals
Who the f**k are you?




What makes you special?




  Why should I care?
Source: http://bit.ly/M31ksd
that ’s a claim
that ’s a claim too
#   3
    Build social
      capital!
Research



React              Identify




 Act                Listen



         Learn
Referrers
                           3 %
                              18 %

               49 %

                                30 %


   Campaigns   Search Engine   Direct Entries   Websites
#   4
Choose your market, business model
 and pricing strategy   carefully

           very, very
• niche vs. total market
• free vs. paid
• what would you pay?
• charge from day 1 (beta?)
• don‘t be innovative - be really boring
• run A/B tests
• re-jig over time
Where do you fit in?
#   5
    Engage from
      day -100
Pre            Launch          Growth                  Maturity


 Word of mouth & viral, Blogosphere referral, A-List customers,
   Twitter, Facebook, Communities, Conferences, Meet-Ups


       Direct Mail                  PR               Internet Advertising

   - opt-in email list        - Company blog             - Ad-Words
      - betatesters         - Xing, LinkedIn ...        - Banner ads
                               - Conferences
                                - Magazines
                                 - Blogposts
                             - Compiled Lists
          SEO                                      web-app list cheat
                                                   sheet
- optimized page markup
    - organic search
[App]itecture
#   6
        UX
• Usability happens during wireframing
•Make signing up as simple as possible
•Provide an experience for your visitors
•Run usability tests
•
#   7
Provide kick-ass
    support
“You learn when you listen.
 You earn when you listen -
            not just money,
               but respect.
                    - Harvey Mackay
#   8
    Love your metrics

                 metrics cheat-sheet
• Use Google Analytics/Piwik
• Build a customized backend & track your traffic
#   9   Don’t join the
         feature war
Source: http://foolishgadgets.com/files/2009/03/shoot-yourself-gun_tfxnt_6648.jpg
“Listen to your customers, but
             then ignore them.
        Remember your vision.
                  - Jason from Mint.com
#10
    Be passionate
Danke!

                      ping me!

   wolfbecvar.com
   twitter.com/wdbecvar
   hotgloo.com
   delicious.com/wolfbecvar

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