Chapter 9

Chapter Learning Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2009 Prentice-Hall Inc. All rights reserved. 11-

Key Parts of Communication Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2009 Prentice-Hall Inc. All rights reserved. 11-

Interpersonal Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2009 Prentice-Hall Inc. All rights reserved. 11-

Nonverbal Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2009 Prentice-Hall Inc. All rights reserved. 11- E X H I B I T 11-2

Three Common Formal Small-Group Networks ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2009 Prentice-Hall Inc. All rights reserved. 11- E X H I B I T 11-3

Small Group Network Effectiveness ,[object Object],© 2009 Prentice-Hall Inc. All rights reserved. 11- E X H I B I T 11-4 TYPES OF NETWORKS Criteria Chain Wheel All Channel Speed Moderate Fast Fast Accuracy High High Moderate Emergence of a leader Moderate High None Member satisfaction Moderate Low High

The Grapevine ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2009 Prentice-Hall Inc. All rights reserved. 11-

Reducing Rumors ,[object Object],[object Object],[object Object],[object Object],© 2009 Prentice-Hall Inc. All rights reserved. 11- Source: Adapted from L. Hirschhorn, “Managing Rumors,” in L. Hirschhorn (ed.), Cutting Back (San Francisco: Jossey-Bass, 1983), pp. 54–56. With permission. E X H I B I T 11-5

Electronic Communications: E-mail ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2009 Prentice-Hall Inc. All rights reserved. 11-

Electronic Comms: Instant/Text Messaging ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2009 Prentice-Hall Inc. All rights reserved. 11-

Electronic Comms: Networking Software ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2009 Prentice-Hall Inc. All rights reserved. 11-

Electronic Comms: Blogs and Videoconferencing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2009 Prentice-Hall Inc. All rights reserved. 11-

Choice of Communication Channel ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2009 Prentice-Hall Inc. All rights reserved. 11-

Media Richness Model © 2009 Prentice-Hall Inc. All rights reserved. 11- Source: Based on R.H. Lengel and D.L. Daft, “The Selection of Communication Media as an Executive Skill,” Academy of Management Executive , August 1988, pp. 225–32; and R.L. Daft and R.H. Lengel, “Organizational Information Requirements, Media Richness, and Structural Design,” Managerial Science , May 1996, pp. 554–72. Reproduced from R.L. Daft and R.A. Noe, Organizational Behavior (Fort Worth, TX: Harcourt, 2001), p. 311. Low channel richness High channel richness E X H I B I T 11-6

Barriers to Effective Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2009 Prentice-Hall Inc. All rights reserved. 11-

Politically Correct “PC” Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2009 Prentice-Hall Inc. All rights reserved. 11-

Global Implications ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],11- © 2009 Prentice-Hall Inc. All rights reserved. E X H I B I T 11-8

Chapter 9

Empfohlen

Empfohlen

Weitere ähnliche Inhalte

Was ist angesagt?

Was ist angesagt? (20)

Ähnlich wie Chapter 9

Ähnlich wie Chapter 9 (20)

Mehr von WanBK Leo

Mehr von WanBK Leo (20)

Kürzlich hochgeladen

Kürzlich hochgeladen (20)

Chapter 9