2. Think of a Collaboration Space
as a social extranet. Users can
import their profile data from
LinkedIn or facebook,
depending on the purpose of
the space. And, they get the
same type of sharing
functionality they would get in
those networks, only in a
branded, closed-loop
environment. That means you
can establish ad hoc networks
around any extended sales
process and create an ongoing
dialogue among a sales team,
customers, and influencers.
3. Users of a Collaboration Space
receive a feed of notifications
that links to all recent activity.
If a user posts a new file,
comments on an existing one,
or establishes a new
connection, a notification links
directly to that content. This
tab becomes a chronological
listing of all activity that can be
used to track behavior in the
sales process, identify upsell
opportunities and establish
best practices.
4. The digital asset manager is
powered by a completely
flexible, open-source content
management system. No matter
what type of documents
support your sales process,
users can upload files, link to
existing files on the network, or
post links to content on the
web. All entries are time
stamped and tagged with
metadata.
5. Users can also subscribe to
content that is particularly
relevant to the process. Choose
all content uploaded by a
specific user, all comments
about a specific file, or any RSS
feed from around the web that
enhances the sales process.
Subscriptions give a sales team
a new tool to push content to
customers that they may find
useful. Subscriptions can be
shared with everyone on the
closed-loop network or only
select users.
6. The Collaboration Space also
offers a private messaging
channel to facilitate sidebar
conversations among specific
users. A sales person may
make a comment on a file that
is accessible by every member
of the network. Or, they may
choose to communicate
sensitive or private information
via a private message. These
messages can be synced to an
existing e-mail account to
make this functionality
available from the desktop.
7. All Collaboration Spaces are
invitation-only environments.
Invitations to connect can be
sent out via e-mail or existing
social networks. Because users
can import their profile data,
accepting an invitation and
joining a Collaboration Space is
a quick, easy process. Whether
prospecting new customers or
servicing existing ones, a
Collaboration Space creates an
immediate and ongoing
dialogue to support your
proprietary sales process.
8. Once you’ve established a
Collaboration Space, you can
easily access other users’ space
to get a snapshot of their
involvement in the process.
Administrative users are able
to rollup all activity to gain
critical insights into the sales
process, identify top
performers and determine
course corrections. Again, each
Collaboration Space can be
completely customized and
branded to support your sales
process and workflow.
9. A customized Collaboration Space puts the customer in more control of the process
In this particular situation we integrated a complete inventory into XML-fed flash carousels that display options in realtime.
10. Customers can save selections to their Collaboration Space with a single click
The underlying open source content management system knows where each product and photo belongs in the gallery.
11. The data structure behind a Collaboration Space can accommodate any sales flow
In the case of the home remodeling flow, it helped customers gather inspiration, make decisions and document the process.
12. The Collaboration Space delivers a closed-loop social network among influencers
Customers can invite friends and designers into their Collaboration Space to comment on selections and offer advice.
13. The Collaboration Space provides a complete account of the sales process
Notifications to customers keep the process organized and give the brand critical insights into customer behavior
14. CUSTOMIZED BRANDING
CUSTOMIZED
Not just a logo at the top PROCESS
of the page. Complete
custom branding from the Built to support the
top down. Every customer experience CUSTOMIZED REPORTING
touchpoint in the sales you want to deliver,
process can support your allowing you to Set up the system to track
brand experience. engage the customer the metrics that mean the
earlier, control the most to your brand. Gain
process and generate critical insights into the
new leads after the customer behavior that helps
sale. you refine your sales
process.
