Business Profile

1. Business Profile
Growing SMEs & building next generation businesses
Social conscience – Environmental sustainability – technologically adept
Mzilakatha Strategic Management Services (Pty Ltd) is a professional firm specializing in
advising companies on areas of strategic importance and ancillary services.

2. 1. The Company
Mzilakatha Strategic Management Services (Pty) Ltd is a wholly Black-owned and
managed South African management consultancy. It is a new breed of small and
niche focused strategic management consulting firm. The business was founded by
Vusi Ndala, a revenue specialist, marketer, entrepreneur and strategist, following 15
years of corporate experience spanning media (radio, television, newspapers and
magazines), State-Owned-Enterprises, consumer electronics, events management,
Non-Government Sector and design and production industries. He is a strategist,
sales and revenue specialist by profession.
The business was born out of an entrepreneurial vision, passion and drive for
excellence to develop sustainable businesses and growth of SMEs in South Africa by
providing strategic management and ancillary services. South Africa’s economic
growth, let alone that of Africa as a continent hinges upon the development of small-
medium size businesses. Mzilakatha Strategic Management Services is at the centre
Mzilakatha Strategic Management Services (Pty) Ltd
of assisting SMEs and mature businesses to achieve their growth potential and
improve operations and financial performance in order to achieve competitive
advantage in their respective industries and sectors.
We are a multi-disciplinary professional management firm specializing in advising
companies on areas of strategic importance and ancillary services. The former entails
business growth and expansion, organisation development, development of business
plans, business operations support and corporate governance. Ancillary services
comprise sales, marketing & promotions, facilitation services, fundraising for NGOs
and sourcing of sponsorships for events.
We understand the many challenges facing businesses in today’s fast-paced and
competitive climate. We understand because our associates have owned or currently
head-up their own successful businesses. Our team of well-trained professional staff,
associates and partners are firmly committed to their profession, dedicated to
providing service of good quality and high standard to our clients with integrity,
honesty, professionalism and dignity at costs that are effective and competitive in
the market. We place business growth, improvement, efficiency and sustainability at
the forefront of our professional service. We strive to meet our clients’ needs and to
improve businesses through sustainable utilization of resources and excellent
services.
We can help your business to:
 Transform into an innovative market leader ahead of its competitors
 Generate revenue from existing and new sources
 Grow and expand into new markets
 Cut operational costs, improve operations and achieve efficiencies
 Develop, align and streamline processes and systems
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3. 2. Value Statements
Vision
To become Africa’s professional services and management consulting firm recognized
for building competitive and sustainable businesses
Business Growth & Expansion, Organisation Development, Corporate Governance
Mission
To provide quintessential strategic management services aimed at growing SMEs and
develop sustainable businesses in South Africa and beyond by employing the
following drivers;
- Efficient utilization of our resources for the benefit of our clients
- Innovative thought processes, creativity and innovation
- Inclusive and participative consulting process
- Effective management and leadership
- Cost effective professional services
- Excellent stakeholder management
Values
We espouse the principles rooted in our Africanness and centred on Afro-centric
values;
- Ubuntu (humility)
- Respect for human dignity
- Creativity and innovation
- Passion and drive for excellence
- Pledge for professionalism
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4. 3. Principal Services
The firm offers a suit of professional services through two streams of service
clusters, namely, strategic management services and ancillary services. The
following is a summary of services that we provide:
1. STRATEGIC MANAGEMENT SERVICES
(i) Business growth and expansion
Growing a company takes a lot more than good intentions. A well
though-out plan is needed. For any business to grow and to be at the
cutting edge of its markets and against competition, a long-term view
Facilitation Services, Sales, Marketing & Promotions
of business sustainability is required with integrated facets of business
solutions and innovation. With dozens of strategies to choose from,
SME owners and managers are required to espouse growth strategies
that will put their company on the fast track to growth, and that can
be confusing and daunting. Not every growth strategy is appropriate
for every small business. The key to finding the right growth strategy
is properly matching it to your company and its specific marketplace.
Since the wrong strategy can devastate your business, it's important
to determine whether you are selling new or emerging products in a
new or existing market for example.
Mzilakatha Strategic Management Services is at the forefront of
providing sifted business growth strategies and developing integrated
business growth solutions through intelligent, innovative, creative and
insightful techniques that empower our clients to successfully grow
their businesses.
(ii) Organisation Development (OD)
Organizational Development has emerged as a key element in the
strategic management of change, providing a focus for the cultural and
organizational change needed for continuous improvement, aligning
systems, culture and activities to the achievement of organizational
goals. It enables better use of financial, human and technological
resources, fosters a greater sense of organizational purpose and it is
therefore more likely to deliver the required performance
improvement.
At its heart organisational development is about strengthening
organisations so that they can better achieve their mission. It’s about
organisations being both effective (the extent to which objectives are
achieved) and efficient (a measure of how economically resources are
converted to results).
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5. Our avant-garde approach to OD and change management put us at
the cutting-edge of our game through the employment of tailor-made,
proven and trusted OD interventions, activities, methods, tools and
programmes aimed at sustaining a new desired state that benefits,
improve and enhance your business performance. We help you
streamline your business functions to ensure that your company works
cohesively and moves strategically towards its end goal.
(iii) Business Plan Development and Feasibility Studies
Business Operations Support, NGO Advisory Services, Events Sponsorship
A Business plan is vital for the business both as a strategic tool and
operations guide for the enterprise as well as an instrument for
sourcing finance. Developing a business plan can be a daunting task if
right brainpower is not put into the process. With extensive experience
and expertise in developing business plans, Mzilakatha Strategic
Management Services provides a turnkey service on assisting business
owners and managers to develop sound business plans be it for
financing, entering new markets, introducing new products or
restructuring.
Our service range from developing business plans and conducting
feasibility studies for start-ups to helping mature businesses prepare
for the next phase of growth. It is our belief that for the business plan
to be successfully implemented, owners and managers need to own
the process and be involved throughout the development cycle. It is
through this principle that our development process involves the
participation of the business plan owners from the onset.
(iv) Business Operations Support
We provide business operations support service to start-ups and
existing businesses with temporary day-to-day operations. For start-
ups, this service ensures that costs during the project and
commercialization phases are minimized. We take the role of project
and operations managers while the business/ project is at
development stage and/ or ready for launch. This service is offered to
provide cushion to management and owners while permanent staffing
and other processes are under way, ensuring that systems and
processes are in place prior to the launch without incurring exorbitant
costs. For existing business, this service may be offered when the
business expands by opening new branches, offices, division, new
markets and product launches. This approach provides businesses with
generous time to focus on key areas of launching the business/ project
without spending ridiculous budgets on additional staff or diverting the
existing staff to new projects which may compromise productivity on
existing business and projects.
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6. (v) Corporate Governance
Wikipedia defines corporate governance as the set of processes,
customs, policies, laws, and institutions affecting the way a
corporation (or company) is directed, administered or controlled.
Corporate governance also includes the relationships among the many
stakeholders involved and the goals for which the corporation is
governed.
Good corporate governance is the glue that holds together responsible
business practices, which ensures positive workplace management,
Business Growth & Expansion, Organisation Development, Corporate Governance
marketplace responsibility, environmental stewardship, community
engagement, and sustained financial performance. Corporations and
NGOs are expected to observe and follow corporate governance
principles in order to practice corporate citizenship. In South Africa,
King (III) Code of governance has become the constitution of
commerce.
At Mzilakatha Strategic Management Services, we provide advisory
services to businesses by demystifying corporate governance and its
implication to business sustainability and how this is integrated into
the daily business operations. Good corporate governance practices
instill in companies the essential vision, processes, and structures to
make decisions that ensure longer-term sustainability.
2. ANCILLARY SERVICES
(i) Sales
Are your sales systems and processes receptive to the response and
demands of your existing and potential customer base as well as sales
pipeline? Are they effective to deliver the desired sales results? Are
they integrated to provide a seamless sales operation? The basis of a
thriving sales force hinges upon the design of unyielding systems and
processes aligned to the sales strategy as well as pertinent to the
enhancement of customer value and communication.
The 21st century is for the consumer. It is therefore fitting for
businesses to be resilient to customer demands and needs for business
growth and sustainability. The evolvement and proliferations of
technology and telecommunications is the centre of life for the 21st
century consumer and businesses are required to think laterally about
their go-to-market and sales strategies, processes and systems.
We provide advisory services on the development of sales strategies
that entail training, optimization of sales processes and systems for
gaining operational efficiencies in order to be resilience to the market
by recommending solutions tailor-made to your organization’s
requirements. Where required, we undertake the implementation of
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7. the sales plan by providing you with sales negotiations support, sales
pitches and development of proposals.
(ii) Marketing & promotions
Marketing and promotion of a company’s product(s) and/ or service(s)
plays a critical role in positioning a business and its products to the
targeted market segments both existing and new. Strengthening a
company’s brand through innovative and creative campaigns enables
the business to communicate its offerings in a manner that builds the
brand, thus gaining brand awareness and equity. In the long-term this
boosts sales efforts and accompanied by good service, generates
customer loyalty with the consequent result of growth and sustainable
business.
As a professional firm stimulated by building sustainable businesses,
we offer innovative marketing and promotions services ensuring that
Facilitation Services, Sales, Marketing & Promotions
your business gain traction and attract relevant customers for your
products and services.
(iii) Facilitation of Strategic Conversations
Strategic planning, analysis and review are central to organization’s
success and sustainability as water is to burgeoning plants and human
beings. Strategic plan is the quintessence and DNA of the organisation
and fundamental to its shape. It keeps the organization in check and
reflects on its reason for existence. It is therefore imperative that
owners and managers engage on a strategic conversation that is
insightful and valuable to the accomplishment of organization’s
strategic goals and objectives.
At Mzilakatha Strategic Management Services we espouse the principle
that strategic planning shouldn’t be owned by the facilitator, but by
the owners and managers of the enterprise. Managers and owners are
the custodians of the strategy and the ones see to its implementation.
It is through this principle that we believe to a total dedication of
owners and managers to the strategic conversation and not be
distracted by playing a dual role of facilitator and engager which is
counter productive. Mzilakatha Strategic Management Services
provides a model with thoughtful, insightful and pioneering strategic
conversation facilitation techniques aimed at realization of productive
session and conversations.
(iv) Advisory Services to Non-Government Organisations (NGOs)
Given their non-profit motive, many Non-Government Organisations
face difficulty in modeling their structures to be financially self-
sustainable. Many NGOs provide community services that nobly
contribute to socio-economic development with reliance on third party
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8. funding. As a result of this focus, most of them are being run by
individuals with commitment and determination, but relatively lack
business skills and entrepreneurial flair.
At Mzilakatha Strategic Management Services, we provide advisory
services to the NGO sector with special focus on fundraising and
structural development including but not limited to organisation
development, board functioning, corporate governance, financial
management, stakeholder management and strategic partnership
Business Growth & Expansion, Organisation Development, Corporate Governance
development.
(v) Sourcing of Events Sponsorships
Events provide experiential marketing and branding opportunities for
corporates and organizations and therefore are a key marketing
platform for organizations. Association with a particular event be it
sport and/ or entertainment, through sponsorship, provides branding
opportunities and interactivity with existing and potential customers,
thus building brand equity and loyalty.
Our extensive and solid track record in the events management sector
places us in a competitive position to provide cutting-edge sponsorship
services to events companies and their stakeholders by raising
sponsorships to cover the costs of the events while providing value for
money to the sponsors and funders alike.
4. Our Value Proposition
Mzilakatha’s value proposition is centred on growing SMEs and developing
sustainable and competitive businesses. Our avant-garde consulting approach and
ten (10) suit of business offering that involves functional areas that are
interconnected bolsters our cutting edge in the provision of professional services. We
embrace the business fact that we cannot be everything to every business.
Strategic management insight
Mzilakatha Strategic Management Services’ partners and associates have over
the years occupied senior management positions in the corporate sector both
locally and internationally. Some have been in the management consulting
business for over 20 years. This is testament to the competency of providing
strategic advice to businesses. Over time, we have developed strong
relationships with socio-economic policy makers, regulators and other various
groups influencing South Africa’s economic direction. The team continuously
strives to acquire insight into the macro economic issues affecting the South
African economy. We are therefore able to participate pro-actively in
developing strategy and giving direction to our clients.
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9. Service
We are not a traditional consulting business that assemble reports and
develop tons of documents for submission to management to implement. But
we work with you and your team to implement strategies. We are results
driven! We are action orientated! We study a problem and take action. We
derive motivation from achieving conspicuous results as anticipated at the
beginning of the project. We get delighted when our client derives satisfaction
from realizing the desired state of the business. We help our clients to achieve
high-performance operations, recognize the difference and a marked
improvement in the business.
Business Acumen
We boast a team of skilled professionals and associates with extensive
business management and consulting experience spanning various industries
and sectors. We possess a strong sense of business curiosity and pay
Facilitation Services, Sales, Marketing & Promotions
attention to business detail. With such skills composite, the team has well-
balanced business management and strategic skills to add value and
contribute to the growth and development of SMEs in South Africa and
beyond. The team has the high regards of business ethics and embraces the
principles of corporate governance.
Commitment to socio-economic transformation
Mzilakatha Strategic Management Services is a wholly black-owned,
controlled and managed professional consulting management firm. By virtue
of this ownership and company’s commitment principles to transformation
and BBB EE, we take transformation in a serious manner and commit
ourselves to contribute to the transformation of South Africa’s economy in our
business dealings and offerings.
5. Shareholding and Ownership
Shareholding in the company is represented in the table below:
Date No % of
position franchise business
Name ID Number
occupied in prior to enterprise
Enterprise elections owned
VS Ndala Nov-2010 7601175303088 Yes 100%
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10. 6. Key Personnel
Led by Vusi Ndala as the founder and Managing Director, Mzilakatha Strategic
Management Services (Pty) Ltd boasts a team of associates and skilled professionals
with a combined corporate and business management experience of over 40 years
across various economic sectors and industries. With such skills composite and
business expertise, the team is at disposal to offer an avant-garde of professional
service for the sustainable growth and development of your business.
The strength of Mzilakatha Strategic Management Services lies in pulling together
complementary skills of its professional staff. The following are the key senior
personnel and associates who have a range of relevant and valuable experience.
Vusi Ndala (Founder, Principal Consultant and Managing Director)
(B.Admin, UP), (B.Admin (Hons, UP), (M.Admin, UP), (Marketing, Unisa), (Finance, GIBS)
Facilitation Services, Sales, Marketing & Promotions
He is a revenue specialist, marketer, entrepreneur and strategist with over 14
years of solid corporate experience in marketing, sales, business
development, human resources, project management, finance, risk
management, market intelligence, trade marketing and promotions and
general management in the media (radio, television, newspapers, magazines,
State-Owned Enterprises, communications, events management, production,
non-government sector and electronics industries. He holds a number of
leadership roles and board memberships at various key Non-Government
Organizations and professional organizations. He is currently the Deputy
Chairperson of the Black Management Forum (BMF) in Gauteng, serves on the
Board of Directors of IsiNdebele Lexicography Unit under Pan South African
Language Board, serves on the Editorial Board of African Leader (BMF
Publication) and served on the Board of Trustees of Siyabuswa Education
Improvement & Development Trust between 2002 and 2007.
He obtained his Masters degree in Labour Relations Management from the
University of Pretoria. He has a B.Admin degree in Public Administration and
an Honours degree in Public management under his belt also from the
University of Pretoria. He obtained his Finance for Non-Financial Managers
with Gordon Institute of Business Science (GIBS) in 2007. He also holds
numerous certificate programmes including Entrepreneurship and Small
Business Management from the University of South Africa, Marketing
Management and Research, Basic Principles of advertising, Basic Radio
Marketing and the creative use of media.
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11. Khathu Netshisaulu (Partner & Associate)
(BSc, UCT), (MSc, Wits), (MBA, Wits)
Khathu Netshisaulu holds a BSc degree from University of Cape Town, and
MSc Degree from WITS University, in 1986 and 1989 respectively. He also
obtained an MBA degree from WITS University in 1997. He has a wealth of
experience in the telecommunications industry, having worked in the USA and
UK for almost 2 years. He travelled extensively on business including the
following countries: USA, UK, Germany, Poland, Turkey and Thailand. He was
also involved in a number of bidding projects in the Telecommunication
Business Operations Support, NGO Advisory Services, Events Sponsorship
industry, both internationally and locally. He has acquired valuable knowledge
of various technologies in the Telecommunication industry, such as GSM,
CDMA, DECT, GPRS, EDGE and 3G technologies. Some of the major projects
he was involved with are the following: CDMA Wireless Local Loop tender in
Sri Lanka (in USA), CDMA vs. GSM Technical analysis (in USA), CDMA Mobile
tender in Malaysia (in USA), Involved in the team giving into UMTS standard
(in USA), CDMA Wireless Local Loop tender in Pakistan (in USA), and GSM
Mobile tender in South Africa. Khathu has more than eight years of consulting
experience across various sectors. He is a director of Z-Comms
Khathu worked in various other industries such as Energy supplier industry,
Banking and process control. His experience includes Key Account Manager,
and Head of Account Management, Semi-Conductor Divisional management,
Project manager, Demand-side management, and Sales Manager. He also
held various Engineering position such as Senior System Analyst, Senior
System engineer, Senior Research and Development Engineer, Senior Quality
Assurance Engineer, Support Engineer and Project Engineer.
Brian Mbele (Partner & Associate)
LLB, LLM, PG Diploma in Cyber Law, Dip.
Brian is a corporate and commercial law specialist and founder of Brian Mbele
Attorneys. He is the Managing Advisor at Medupe Corporate Law Advisory, a
corporate law advisory boutique specializing mainly in corporate and
commercial law. He also holds chairmanship positions in Medupe Investment
Holdings and Nceda Business Technologies. Brian’s work experience includes
holding a position as General Legal Counsel at ArionBomema Technologies
(“ABT”), responsible for all legal, company secretarial, and corporate affairs
matters. His main duties included the management of the company’s
intellectual property portfolio, negotiation and drafting of commercial
agreements with the company’s different stakeholders, providing corporate
governance guidance to the company’s board, and the provision of general
corporate and commercial advice.
Brian spent three years with Cliffe Dekker Hofmeyr Inc (“CDH”), one of South
Africa’s preeminent corporate law firms. At CDH Brian was part of the firm’s
mergers and acquisitions team, specialising in energy, mining and
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12. telecommunications sectors. He advised companies on general corporate and
black economic empowerment transactions. Brian also has experience in
compliance and risk management in the financial services sector having
advised companies like Transnet, Citigroup, and the Bond Exchange of South
Africa.
7. Transformation
Business Growth & Expansion, Organisation Development, Corporate Governance
Realizing the socio economic imperative of South Africa’s Broad Based Black
Economic Empowerment (BBB EE), we commit ourselves to adhering to the
Employment Equity Act, BBB EE Act and any other social legislation that aims to
address South Africa’s economic imbalances. Mzilakatha Strategic Management
Services is wholly black-owned and embraces the principles of economic
development among the previously disadvantaged individual as contained in the
Employment Equity Act. Transformation is at the centre of our professional and
business services.
We aim to be the catalyst in the transformation of industries we operate in. We
embrace the principle of gender equality and are committed to balance our staff
complement to represent the population demographics and the community we serve.
Women, people with disabilities and youth empowerment and development are at
the top of our business agenda.
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13. 8. Contact Details
Business Name:
Mzilakatha Strategic Management Services (Pty) Ltd
Business Address:
34 Acacia Street West
Noordwyk
1687
Business Operations Support, NGO Advisory Services, Events Sponsorship
Postal address:
PO Box 2601
The Reeds
0158
Telephone and Fax:
Tel/Mobile: 072 254 1622
Fax: 086 566 4796
Email Address:
Vusi.ndala@nsq.co.za
Website:
http://www.mzilakatha.com (under construction)
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