hether it is the End of the World, Sandy, Katrina, or a computer crash, assistants need to be the ones running the "what ifs" and keeping calm in the eye of the proverbial storm. Expecting the unexpected and managing chaos is a job requirement for top assistants and that is exactly what BEL presenters “Be the Ultimate Assistant” author Bonnie Low-Kramen and Technology expert Vickie Sokol Evans will be talking about in their Podcast. It's all in the preparation, including having plenty of coffee available. Are you ready? Host: Victoria Rabin, Behind Every Leader Presenters: Bonnie Low-Kramen and Vickie Sokol Evans

1. Welcome To The Behind Every Leader Webinar:
“EA’s Mastering the What-Ifs –
Prepping for Crisis, Chaos & Disaster”
Featuring Presenters:
Bonnie Low-Kramen Vickie Sokol Evans

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3. EA’s Mastering the What-Ifs:
Prepping for Crisis, Chaos, & Disaster
Welcome!
Instructors - Bonnie Low-Kramen & Vickie Sokol Evans
December 18, 2012

4. Passion for Education & Training!
 Jan 19-20 Weekend Workshop, Santa Monica, CA
 Feb 14-17 Behind Every Leader, Anaheim, CA
 Mar 2-3 Weekend Workshop, Atlanta, GA
 Mar 18 IAAP TEC 13, Anaheim, CA
 Mar 22-24 Executive Secretary LIVE, London
www.BonnieLowKramen.com
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5. 25 Years of Bringing Order to Chaos
5

6. Lessons Learned Help EA’s
Prep for the “Next Time”
 9/11
 Iceland volcano
 Hurricanes Katrina, Hugo, Irene
 Blizzards
 NYC Blackout
 First World Trade Center bombing, 1993
 Earthquakes
“Life is what happens when you are busy making other plans.”
John Lennon
6

7. What If…?
7

8. 8

9. Questions to Ask –
Running the What-ifs…
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10. What if it’s as bad as they say?
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11. What if we lose power?
11

12. What if we have a flood?
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13. Things to consider
 Should we close the office and for how long?
 Can business continue and for how long?
 What do my employer & I need to take with us?
 Do we have a back-up generator?
 Is it set to “Automatic”?
 Can we easily communicate with employees and
customers?
13

14. Expecting the Unexpected: The Givens
 EA’s/PA’s are the Go-To people when problems
arise and things go wrong
 It’s your job to ask questions, anticipate issues,
and speak up
 Even if it’s not your problem, it becomes
your problem to solve.
Doing this makes you
invaluable and indispensable.
14

15. Why?
 The time to solve the crisis, calm the chaos, and handle
disaster is before it happens, not during.
 It’s all in the preparation.
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16. Are you calm in a crisis?
Stressful situations such as:
 Annual Meeting
 Staff Retreat
 Company holiday party
Reduce stress by:
 Detailed Planning
 Contingency Plans – A, B, C….D
 Ongoing & clear 360° communication
16

17. “Frankenstorm” Sandy: Monday 10/29/12
• 74 mph winds, 13 ft. waves
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18. Essential Equipment
 Batteries of all varieties
 Corded Landline Phone
 Flashlights in every room
 Flashlight on keychain
 Power Strip
 Candles with matches
 MiFi (aka Mobile Hotspot for Internet)
 Transistor or crank radio
 Pre-fill medications
 Full tanks of gas
 Coolers
 Extra ice
 Blankets
 Dry foods
 First Aid Kit
 Generator
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19. Essential People: Your “A” Team
Dependable & Reliable Resources are critical.
Travel Concierge with 24/7 access
The Accomplished Traveler
Jason Miller, President
www.accomplishedtraveler.com
Airport Greeters Limo Company Global Entry Representative
LJR & Assoc. Ready to Roll www.globalentry.gov
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20. Speaking Up is Vital!
Assistants often know better.
 Schedule planning meetings
 Air any and all concerns
 Consult experts & people
who have experience
 Do your homework! Review
the files with past history
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21. End of the World…or not
 Show up & be there for support
 Keep Calm & Carry On
 Attitude – Every problem has a
“fix”
 After crisis is past, review it for
the “next time”
Contact:
BonnieLowKramen@gmail.com
www.BonnieLowKramen.com
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22. Get Tech Ready
With Vickie Sokol Evans
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23. Why get Tech Ready?

24. Gadgets
 Charged Devices
 Phone, laptop, tablets, e-readers,
etc.
 Power cords
 Car chargers
 Power Inverters for car
 Solar-powered cell phone chargers
 Extra batteries
 Power strips
 MiFi / Mobile Hotspot
 Battery powered or hand-crank
radio
 Corded phone in your house
 Including long cord
24

25. Apps – the Essentials
 Flashlight
 ICE
 iMap Weather Radio
 City Maps 2Go
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26. Apps – Others to consider
 Red Cross Apps
www.redcross.org/mobile-
apps
 Wildfire
 Hurricane
 First Aid
 Shelter Finder
 Earthquake
 FEMA App
http://apps.usa.gov/fema-
mobile.shtml
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27. The Internet (News & Social Media)
 3rd most popular way to
communicate during a
crisis
 Post updates
 Monitor updates
 Outlook 2010 People
Pane “Social Connector”
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28. Social Media
Consider following Where you are…
• News • Nationally
• Agencies • Regionally
• Travel-related orgs • State
• Traffic • Local
• Emergency • Community
Responders
• Schools
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29. The Cloud
Secure online
Free Cloud Options
folder
Store & access critical documents
• Emergency phone list SkyDrive 7GB
• Proof of residence
• Current photos
Google Drive 5GB
Accessible on your devices and
browsers
Dropbox 2GB
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30. What you can do now
30

31. Every day things that matter
 Contacts updated
 ICE group on your phone
 Texts & Posts
 Gather documents
 Out of Office message
 Outgoing voice mail
message
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32. www.ready.gov/today
Local Planning
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33. Important sites
 FEMA Get Ready www.ready.gov
 Get Tech Ready
www.ready.gov/get-tech-ready
 Build a Ready Kit
www.ready.gov/build-a-kit
 FEMA Email Updates
http://www.fema.gov/subscribe-
receive-free-email-updates
 Create a Crisis & Preparedness
LIST on Twitter
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34. WHEN something happens
34

35. Be prepared
Tech Ready bag Communicate
• Devices • Social media
• Power (batteries, power strips) • Red Cross Safe & Well:
• MiFi/Mobile Hotspot www.redcross.org/safeandwell
• Etc.. • Out of Office message
• Outgoing voice mail on cell and
home/work phones
Contact: vevans@redcapeco.com
www.redcapeco.com
35

36. Q&A
If your question is not answered during our session,
feel free to continue the conversation using the following platforms:
www.behindeveryleader.com
LinkedIn: Search “Behind Every Leader”
Twitter.com/behindeleader
Facebook.com/BehindEveryLeader

37. Q&A
Tonight’s conversation will continue via the BEL LinkedIn Group.
Search “Behind Every Leader” on LinkedIn to join in the discussion.
Bonnie Low Kramen Vickie Sokol Evans
www.bonnielowkramen.com www.redcapeco.com
bonnie@bonnielowkramen.com vevans@redcapeco.com
Victoria Rabin
www.behindeveryleader.com
vrabin@behindeveryleader.com

38. Featured At Behind Every Leader:
Melba Duncan Veronika Judish Penni Pike Chris Carley
CEO Former EA To
Senior EA to Chairman of Former EA To Sir Richard
The Duncan Group, Inc. William Shatner
Patrón Spirits and Paul Branson
Mitchell Systems
…and many more!
Use Promo Code MISTLETOE at check out & save $200 on your BEL ticket!
(Only Applies to full rate tickets)
For More Information and To Register visit:
www.behindeveryleader.com

39. Thank You For Participating In Our Behind Every
Leader Webinar:
“EA’s Mastering the What-Ifs –
Prepping for Crisis, Chaos & Disaster”
Featuring Presenters:
Bonnie Low-Kramen Vickie Sokol Evans