The CRM Accelerators provide additional functionality to extend the capabilities of Microsoft Dynamics CRM. The accelerators include: - Analytics Accelerator which provides dashboards, reports and scorecards for improved data analysis and decision making. - eService Accelerator which enables a self-service customer portal for profile management, case management and knowledge base search. - Event Management Accelerator which allows for end-to-end event management including planning, registration, execution and analysis. - Enterprise Search Accelerator which provides a single search tool across CRM data sources. - Additional accelerators for social networking, sales methodology, forecasting, notifications, and partner relationship management.

1. Acceleratorsfor Microsoft Dynamics CRM

2. Microsoft Dynamics CRM Accelerators Workflow Productivity CRM Event Notifications Extended Sales Forecasting Sales Methodology Enterprise Search Event Management eService Analytics Partner Relationship Management (PRM) Social Networking Portal Integration

4. Enhanced CRM functionality

5. Shared source

6. No-cost

7. Integrated

10. Gather, monitor, and report on performance with ease

11. Analyze data and act strategically

12. Difficult to share, use, and explore customer data

13. Multiple inconsistent data sources

15. Scorecards/Dashboards

16. Data visualization

17. Financial impact tools

18. Out-of-the-box reports

20. Provide the right information to the right people

21. Maintain consistent access and authorization

22. Disparate data sources throughout the organization

23. Different people have different needs

25. Consistent data security

27. Track and exceed sales projections, grow revenue

28. Enable high performance consistency

29. Not meeting revenue goals

30. Inconsistent sales process

32. SPI Solution Selling

34. Improve decision making with accurate forecasting

35. Achieve a proactive and strategic sales approach

36. Goal/quota tracking cumbersome

37. Lack of confidence in sales forecast

39. Track individual, team or all-up goals

40. Automate laborious manual tasks

42. Deliver subscription based information

43. Empower users to be proactive

44. Slow and cumbersome data access

45. End-users required to access CRM systems continuously

47. Automatic delivery

49. Better apply consistent processes

50. Productivity tools to fit your business

51. Lack of business auditing

52. Complex and inefficient processes

54. Business data auditing

55. Customer reference program

57. Capture end-to-end event data and leads

58. Report on event ROI and improve event decision-making

59. Poor capture and retention of customer information

60. Difficult event communication and execution

62. Process management and automation

63. Simple registration

64. Attendee tracking

66. Control costs by empowering customers to help themselves

67. Enable teams to work more productively

68. Limited interaction channels for customers

69. Escalating contact center costs

71. Case management

72. Knowledge base search

73. Service scheduling

75. Achieve streamlined lead and opportunity management

76. Identify most valuable partners

77. No central repository for partner information

78. Unable to track or leverage partner related revenue opportunities

80. Effortless segmentation

81. Rich portal framework

82. Seamless lead and opportunity tracking

84. Enrich your customer data with Online details

85. Analyze and identify key Online trends

86. Lack of insight into Online conversations

87. Difficulty in extracting business value from Social Networking

89. Know online influence of customers

90. Convert Tweets to contacts/lead/cases

91. Track online sentiment by topic

93. Provide solutions that empower and serve

94. Build multiple portal solutions on one platform

95. Unable to extend CRM functionality externally

96. Lack tools to empower partners, agents, etc.

98. Robust security framework

99. Central management via Config Console

100. Publish any entity via Web interface

102. Event Management

104. That allows organizations to seamlessly set up, manage and optimize events

106. Functional Overview Plan Easily plan, execute, and review events Effortlessly manage invitations, registrations and attendance Adeptly track venue, presenters and target audience Seamlessly track responses and leads in one central repository Measure Analysis &Reports Planning& Budgeting Responses & Attendance Registration & Data Capture Register Execute Track Communications and Workflow

108. Full budget and financial details

110. Automatic registration confirmations

112. Pre-built event workflows automate laborious tasks

114. One-click response management

116. Easy delta analysis against registrations, attendance and cancellations

118. eService Accelerator Summary The TheeService Accelerator provides a self-service portal, fully integrated into Microsoft Dynamics® CRM customer service, so your customers can view and edit their personal information, open a service case, search for a solution, and schedule services in a time frame that meets their needs and at their convenience.

119. Accelerate Your Business With eService Increase customer satisfaction for those customers who want self-service capabilities Improve customer service levels while reducing costs Increase customer loyalty by accelerating issue resolution and scheduling efforts Understand customer preferences and costs across all communication channels

121. Allow customers to manage their profile

122. Give customers access to the knowledge base and scheduling calendar

123. Customers submit cases and monitor status

124. Portal tracks activities and notifies relevant peopleBuild Track Portal Auditing & Notifications Portal Management Online Case Management Online Profile Management Manage Online Knowledge Base & Scheduling Resolve Empower

126. Centralized data storage

128. Customer access to view and edit details

130. Service scheduling calendar access

132. Case status and resolution

134. Automatic notifications and delivery

135. Monitor self-service activityAuditing & Notifications Track

136. eService Screenshots

137. PRM

139. Profitable VARs will generate at least 50% of sales from services, 30% from software and less than 20% from hardware.

140. 70% of midsize VARs will generate at least 50% of revenue selling to, through, and with other VAR, SI, ISVs and service providers.Source: Gartner, Accenture Research and CSO Insights Industry Source: Gartner Market Focus: The Future of the IT Channel 2005-2010

141. PRM Market Segmentation

143. A solution that allows companies to better track, manage and leverage their partners (primarily sales partners).

145. PRM Accelerator Functional Overview Understand Measure Holistically track and manage partners Leverages Portal Integration Accelerator Effectively allocate leads and jointly sell with partners Better measure performance of partners Partner Details and Skill Sets Analysis &Reports Deal Reg. & Joint Selling Segmentation and Queries Segment Enable Sell Portal Features and Training

147. Detailed information on skills, training and resources

149. Segmentation by Geo, industry, product, etc.

151. Partners able to easily submit requests, download documents

153. Assignment of new opportunities to partners

155. Pre-built revenue and performance tracking

158. 36 million LinkedIn users

159. 200+ million Facebook usersIndustry

160. Social Networking Accelerator Summary The TheSocial Networking Accelerator allows organizations to better track and leverage online conversations and data. The first such Social Networking Accelerator, allows organizations to initiate and track Twitter conversations from within Microsoft Dynamics CRM, apply them to meaningful business scenarios and identify key trends and patterns that impact their business.

161. Accelerate Your Business with Social Networking Effectively connect with the “Social Customer” Identify online conversations that impact your business Enrich and enhance existing customer data with online relevancy More effectively capitalize on online revenue opportunities Track market reaction and identify key trends

162. Social Networking Accelerator Functional Overview Monitor Analyze Proactively monitor relevant online conversations Enrich your customer data with online profiles Take advantage of real-time opportunities Identify key trends and insights Online Conversations Reactions and Trends To Contact, Leads and Cases With the Social Customer Interact Rate Convert Resonance and Influence

164. Filter Tweets by account, status, topic

166. Instantly respond to Tweets with just a click

168. Instantly see online follower count by Contact

170. System automatically associates Twitter data to CRM record

172. Track follower count, “champions” over time

175. SSRS reports for SQL Server 2005 and SQL Server 2008

176. Simple OLAP cube

177. Complex OLAP cube

178. Predictive analytics examples

180. 4 new custom entities:

181. Portal configuration, Portal transaction audit

182. 7 Workflow definitions:

183. Web account signup and changes

184. Web portal transaction auditing

185. Auto acknowledgement to web portal transactions

186. 1 WF Assembly for web signup

187. 12 ASP.NET user controls for web self-service portal

188. Sample eService portal

189. ISV pages for portal configuration

190. ASP.NET Membership provider used for web account managementComponents

192. 11 new custom entities:

193. Venue, Room, Session, Speakers, Event Team, Packages, Group Allocations

194. 4 Workflow definitions:

195. Event setup

196. Registration acknowledgement emails

197. 1 Plugin for registration management

198. 2 ASP.NET user controls for web registration portal

199. Sample registration portal

200. 3 custom reports:

201. Attendee name badges

202. Registered attendee list

203. Event performance reportComponents

205. Advice and guidance whitepaper on how to customize the standard BDC definition file to suit a customized data model

207. 1 custom .NET assembly

208. Sitemap modifications with custom JavaScript to call the relevant ASP.NET pages