What do you do if you generate over 1 terabyte of logging data each day? How do you begin to analyze that volume of data? At the "splunk>live" event in Orlando, FL, on March 10, 2010, Voxeo CTO RJ Auburn spoke about how Voxeo uses Splunk to analyze logging data and monitor network operations. He also described how Splunk is integrated into Voxeo's on-premise Prophecy communications platform. More info about Voxeo can be found at http://www.voxeo.com/ and http://blogs.voxeo.com/

1. Logging at the TB Scale
RJ Auburn, CTO

2. About Voxeo
 Founded in 1999
 World’s largest hosted VoiceXML and CCXML platform – Over
82,000 hosted ports globally; hundreds of premise deployments
 Over 100,000 developers using Voxeo platforms
 The Voxeo difference: Unlocked Communications, Customer
Obsession Teams, Communications Passion
© Voxeo Corporation

3. Mission
We make communications simple.
© Voxeo Corporation

4. Unlocked
Communications
© Voxeo Corporation

5. Open Door Culture
 Executive access and attention for fast answers, readily
available guidance and visionary insight
 Transparent communication for perfect alignment
 Collaborative, passionate problem-solving
 Focus on getting things done, not titles and hierarchy
© Voxeo Corporation

6. Customer Obsession Teams
© Voxeo Corporation

7. Free 24x7 Developer Support
“THANK YOU for such wonderful support. I can't remember
the last time I experienced support like this, even when
paying premium rates. Your department is definitely unique.”
“Your support is definitely
the fastest on the planet.”
“Really good tutorials
matched by world-class
support! You guys rock.”
“Voxeo and Voxeo support is freaking incredible.... Wow and
you can quote me on that.”
© Voxeo Corporation

8. Communications Passion
© Voxeo Corporation

9. Telecom 3.0
ClackPoint
© Voxeo Corporation

10. Design Once − Deploy Anywhere
© Voxeo Corporation

11. Voxeo Prophecy Hosting
Slough, UK
Frankfurt, Germany
Las Vegas, NV Atlanta, GA
Orlando, FL Hong Kong
Singapore
11 © Voxeo Corporation

12. 12 © Voxeo Corporation

13. 13 © Voxeo Corporation

14. 14 © Voxeo Corporation

15. 15 © Voxeo Corporation

16. 16 © Voxeo Corporation

17. 17 © Voxeo Corporation

18. Security
 PCI compliant hosting
platform since April 07
 Support for HIPAA, SOX,
Gramm-Leach-Bliley,
ISO 17799
 Nightly security scans of
the entire hosting network
 Standard support for
features like encrypted
call recording
© Voxeo Corporation

19. Architecture Diagram
Developer Portal NOC
UI
Voxeo Platform Voxeo Platform Voxeo Platform Voxeo Platform
19 © Voxeo Corporation

20. Server Building Blocks – Storage
 SGI C1001 + eSAS RAID
• 2x 4 core 2.3ghz Xeon
(L5410)
• 8GB RAM
• 150gb 10k/rpm boot drives
• LSI raid card
• eSAS RAID:
• 3U half depth
• Upto 16x 1TB SATA Drives
© Voxeo Corporation

21. Operations Team
 Hundreds of scheduled searches run every 5 minutes
 24 x 7 NOC team members monitor Splunk
dashboards, reports and alerts
 Splunk serves as one of the primary network
monitoring tools
 We can watch for trends and build in
optimization and capacity planning
21 © Voxeo Corporation

22. NOC Dashboard screen
22 © Voxeo Corporation

23. NOC Dashboard screen
23 © Voxeo Corporation

24. Easy Creation of Custom Dashboards
© Voxeo Corporation

25. Serving (And Securing) Our Developers
 Over 100,000 Developers access our platform—
no easy task to help them troubleshoot their
apps
 Splunk is integrated with our custom
Authentication and single signon system
 There are access and search restrictions for every
user to insure full multi-tenant secure access
 Ensures secure, self-service on-demand access
25 © Voxeo Corporation

26. Customer Portal
26 © Voxeo Corporation

27. Customer Portal
27 © Voxeo Corporation

28. Ad-hoc reporting
© Voxeo Corporation

29. Ad-hock reporting
© Voxeo Corporation

30. Hosted or Premise - Why choose?
 ONE platform, hosted
or premise
 Easy migration of
applications between
deployment models
 Hybrid offers best of
both worlds
• Disaster recovery / business
continuity
• Overflow for seasonal, peaks
© Voxeo Corporation

31. Embedded in Premise Product
31 © Voxeo Corporation

32. Embedded in Premise Product
32 © Voxeo Corporation

33. Embedded in Premise Product
33 © Voxeo Corporation

34. 34 © Voxeo Corporation

35. 35 © Voxeo Corporation

36. 36 © Voxeo Corporation