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No time to
   work on
improvements?

 Find it with
   Kanban!
Kanban applied-to-itsm-vladimirs-ivanovs-at-tft12
Case I’ll tell about was like this...
Kanban applied-to-itsm-vladimirs-ivanovs-at-tft12
Kanban applied-to-itsm-vladimirs-ivanovs-at-tft12
ITSM is the answer, but...
...hardly can be implemented by the books.
                      ADOPT & ADAPT instead!
Kanban applied-to-itsm-vladimirs-ivanovs-at-tft12
Gather stakeholders
Collect & prioritise ideas
1.Area
2.Issue
3.Possible solution
4.Recommendations
5.Priority
Kanban applied-to-itsm-vladimirs-ivanovs-at-tft12
What is Kanban board?
Start Small
Scale Fast
Give 7 values instead of rules



             RULES
            RULES
             RULES
               RULES
              RULES
            RULES
          RULES
        RULES
1. Bring ideas
2. Participate
3. Share ownership
4. Keep busy & be fair
5. Focus on scope
6. Focus on making progress
7. Values/rules are flexible
What is lean?
Kanban applied-to-itsm-vladimirs-ivanovs-at-tft12
Kanban applied-to-itsm-vladimirs-ivanovs-at-tft12
Kanban applied-to-itsm-vladimirs-ivanovs-at-tft12
Improvements & efficiency
Solve the root cause
Kanban applied-to-itsm-vladimirs-ivanovs-at-tft12
Build-in Continuous Improvement
Results
For inspiration
        • 10 Kanban boards
          and their context
        • 10 pitfalls when
          implementing
          Kanban
        • Introducing
          Kanban in
          Operations
Let’s experiment and share!
Thank you!             Questions?


       linkedin.com/in/vivanov
       vladimir@ivanov.lv
       +371 29160633
       v.ivanovs
       @vivanovs (Vladimir_ITSM)

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