Final ppt of Organizational Behavior's course, DDIM 2011 Shanghai. The presentation is about a Cross Cultural training for managers (China, US, Brazil, Italy).

1. Cross Cultural Training Learning how to set-up a truly global team-project. Group 9

3. culturally sensitive customer service

4. 24-hour work rotations…but it’s often difficult to cooperate with people with different cultural backgrounds and experiences.

5. Do you need training? Do you need training? : You need to be in a good shape to effectively go through all the stages of teams life

6. What is this? What is this?:

7. What is this? What is this?:

8. And this?

9. And this? This is our rice…

12. Around the table: Around the table : Luìs Josè Vargas da Silva Chen Jia Li Alessandro Ardenzi Get to know each other Alissa Cooper

14. Lives in the beautiful Oscar Freire area

15. Everyday has lunch prepared by his wife Joana Madalena with his four children Zeca, Digo, Rui and Miloca and his mother in law Doňa VeraThree things he likes the most Supporting Corinthians football team at Pacaembu Spend time with his children and enjoy nature at the Parque do Ibirapuera Eating Italian food in Bixiga, Sao Paulo’s Little Italy inside Belavista District

17. Lives in Parioli, the nicest residential area of Rome, with his two children Marco and Francesco and the wife MariaThree things she likes the most: 1. Relaxing during weekends in his house in Tuscany 2. His mother’s cuisine 3. Playing football with his children and bring them to the stadium

19. Lives in a beautiful apartment in downtown Chicago by herself

20. Defines herself as ambitious and determinedThree things she likes the most: 1. Skiing in Switzerland 2. Listening to Jazz in her favorite club Jazz Showcase in Chicago 3. Shopping at Michigan Avenue in Chicago with her friends

22. Has a strong sense of family and together with his wife Wang Xiao Ya, they try their best to find time to play with the only child and look up their parents.Three things he likes the most Drink tea with the whole family at a place famous for its scenery or historical relics Enjoy Beijing opera with his old parents and teach Confucius and Chinese classic poem to his little child Think about the long-term plan for his business unit, and for his family (especially for the only child)

23. Some Cultural Differences?

24. Do you… know everything about rice? (a short cultural questionnaire)

25. Do you know…Brazil It’sone week you are staying in Brazil and youhavealreadyhadrice and beanseveraltimes, buteverybodykeeps on preparingit for you Politelyrefusesayingyou’vealreadytastedit Help yourselves and praise the food Help yourselves and leave part of yourportion

26. Do you know…Brazil Brazilians are very proud of their cultural staple because it reflects the ability of the whole country to survive even with only the basics (“Fill the stomach at cheap price”). Also rich people keep on eating it at every meal and would interpret a denial as an offense. B) Help yourselves and praise the food

27. Do you know…Italy Golden and soft, slight flavoured and accompanied by “Ossibuchi” (braised veal shanks) in the best tradition, you can eat this risotto… A) In all Central Italy B) In Naples C) In Milan

28. Do you know…Italy C) In Milan The “Risotto alla Milanese” (Milan style) is one of the Italian biggest culinary challenges. The timing to serve it has to be perfect because even a minute late can change the point of cooking and the dish has to be eaten before it gets cold. When eating risotto limit talking to appreciations of food rather than long conversations.

29. Do you know…USA Low in saturated fat, sugar and sodium, rice has been widely acknowledge as a good solution to U.S. Dietary problems, thus many consumers are reluctant due to.. A) It’s flavorless B) The high price compared to alternatives C) It requires too much time to be prepared and eaten

30. Do you know…USA C) It requires too much time to be prepared and eaten Americans are worried for their health status and looking for healthier alternatives. Thus they are unwilling to change a lifestyle that conceives cooking and eating properly just a luxury that requires too much time and effort.

31. Do you know…CHINA You are invited to dinner by a Chinese host in which order does food come onto the table? A) Food come first followed by rice B) Rice accompanies food C) Rice is not offered in formal dinners as it’s considered too poor

32. Do you know…CHINA Rice in China always come at the end of the meal and has to balance the strong flavours of main dishes and fill up the remaining hunger. When rice is served stop eating from the dishes on the table even if some food is left. Finish all is considered rude towards the hosts who might think it was not enough for you. Food come first followed by rice

33. Birthday Party Birthday party: It’s your son birthday party, the cake comes out, but…. Who gets the first slice?

34. China and Brazil are highly hierarchical societies, where respect for elder people is a moral imperative Italy and U.S. are more relaxed in relationships, though the due respect is always recommended until broken the confidentiality barrier NO cake for Dad??

35. Help Yourself in Brazil Help yourself in Brazil: One should not pick up too much so that the plate cannot be completely finished. If food is left on the plate, it gives a bad impression. In Brazil, the host asks guests to help themselves.

36. Help Yourself in Brazil Help yourself in Brazil: One should not pick up too much so that the p late cannot be complet elyfinished. If food is le fton the plate, it gives a bad impression. Do youthink“Italian mamma”willeverallowyou to decide howmuch to eat? In Brazil, the host asks guests to help themselves.

37. Italian Hospitality Italian hospitality: You are having lunch with your family and an unexpected guest shows up. What do you do? You warmly welcome him and share your plate of pasta with him. If it’s enough for one can be enough for two. You warmly welcome him and send your wife to cook more pasta. You politely tell him to come later since you are having lunch.

38. Italian Hospitality It depends… Italians are always eager to accept new members in their “circle of trust” and manifest their eagerness inviting them eating together. Everybody, anyway, has its own share of the pie, which is not willing to sacrifice to new entrants. If the food is scarce bring it more, or struggle to get yours.

39. Lunch Break in USA Lunchbreak in U.S.: According to an online poll by Right Management in the US less than half of employees leave their desks to take lunch—and many skip it altogether.

40. Lunch Break in USA Lunchbreak in U.S.: According to an online poll by Right Management in the US less than half of employees leave their desks to take lunch—and many skip it altogether “Lunch is for wimps” Gordon Gekko, Wall Street 1987

41. Dining in China Sharing is caring!

42. EachCountryitsRICE Each country its rice: Rice and Beans Yang Zhou Fried Rice Instant Rice Mushroom Risotto

43. A New RECIPE: (Build your own food by using the following ingredients)

44. A New Recipe: A new recipe: Soy Sauce Creativity, risk Peas Hope, Novelty Parmesan cheese Genuinity, Heritage Instant rice Speed, Versatility Carrot Freshness, Joy Sausages Strength, Commitment Smoked ham Taste, Warmth Mushrooms Assertiveness, Patience Onion Truth, Survivance

45. The dish is ready! A new recipe: Ingredientspreparation Chopcarrots and onion Grate cheese Prepareinstantrice Cooking Stirfrycarrots and onion in a large pan, addsausages and mushrooms and sprinkle some soysauce on top. Throw the ricewhen the meatiscooked. Cover with parmesancheesebeforeserving.

46. Would YOU try IT? A) Whynot? I likeexperimenting B)No way mixing soysauce and parmesan C)I wouldtryonlyifsomebody else doesaswell

47. DAY 2 The Challenge of Team-Working

48. On the Table: On the table : Director General - Ricey Brazil Product manager - Ricey Italy Alessandro Ardenzi Chen Jia Li Purchasing manager - Ricey China Marketing Country Coordinator – Ricey U.S. Alissa Cooper

49. Luís José Vargas da Silva Director General - Ricey Brazil 5 years at Duratex, the eighth largest producer of wood panels in the world, as responsible for the São Paolo unit; 3 years for Trade Vision Brazil as Sales Manager Global Management MBA at Business School São Paulo for International Management (best MBA in Brazil) Studied Administração General at Universidade Estadual Paulista

51. 7 years at Ambrosetti, management consulting

52. Ms in International Manager at St.Gallen university, Switzerland

54. Chen Jia Li ChenJia Li: Purchasing manager – Ricey China Worked 7 years for Nestle’ (China headquarter), got promotion into the Sourcing Department Business Management MBA at Beijing University Business School (rated amongst the top China MBAs) Studied Supply Chain Management at Fudan University

55. Of coursewe wouldallprefer a FACE-to-FACE meeting Buttechnologyis on our side

56. But technology is on our side

58. Web Conferencing  Real time talking and sharing materials

59. Whiteboard  allow participants to highlight items on slides or simply take side notesLost in mediation Application sharing  enables two or more users to access a shared application or document from their respective computers simultaneously in real time Collaborative schedulingcheck schedules and propose meeting times to all of the participants.

60. How to beconnected: How: Choose the BEST TOOLaccording to yourneeds

61. How to beconnected: How: Choose the BEST TOOLaccording to yourneeds While technology can accelerate communication, meeting effectiveness and virtual teamwork, it cannot create it.

62. Soundsfamiliar? Sounds familiar?:

64. Take notes

65. Askquestions

66. Makesure the others’ opinion isrespected

69. Daily Worklife Test A colleagueis in trouble with a work and asks for your help. Time islimited and youalreadyhave a lot to do for your part. What do you do? I ignore him. I’m just in charge of my part. I try my best to help him. I expose the problem to the rest of the group. I help him only once my work is finished.

70. Daily Worklife Test Daily worklife test: : Two of yourcolleagueshad a strong argument and nowdon’teven talk eachotheranymore. How do youreact? I don’t want to be involved in the quarrel. I organize a meeting as soon as possible. I submit the problem to my boss. I call separately both the colleagues and try to solve the problem.

71. Daily Worklife Test An old date, trusted, suppliercomes to you with an investmentproposal, butyoudon’tfeelsufficientlycompetentabout the issue. What do you do? A. I leave the decision to the one with mostexperienceamongmy team members B. I vote and agree to what the majoritydecides C. I submitit to my boss D. I take the risk and trust the supplier in the name of ourlonglastingrelationship

72. You Up to NOW

73. Up to You now Primary objectives: Establish norms Select technological tools 1) Think about and come up with a list of 5 norms about intragroup behavior (e-mail in cc, answers within 3 days, 1 conference call at least every week..) 2) Sort out the technological tools you would be more comfortable working with and be prepared to motivate (yes because I’ve already tried and work well, no because I prefer simple things)

74. Some hints to be winning Some hints to be winning:

75. Care about Others’Perspective

76. RemoveBarriers to Listening

77. Check Understanding

78. We should meet once.. We should meet once:

79. We should meet once.. We should meet once: …Notbad as work destinations right?

81. HOWto set up intragroup communication meanwhile?Content of next meeting Draft of 5 primary norms and 4 secondary Decision about technological tools Agenda setting with concrete deadlines

82. Thanks for your attention! Group 9 Yu Yu Gao Yi Ling Sun Marta Caccamo Marta Cenni FlaviaAssogna Wei Liu Daniele Corti Vito Margiotta