2012Aug22 - Becoming Better and Communication Skills for Suvarnabhoomi - Rajahmandry [ in 2 parts ] - Please download and view to appreciate better the animation aspects
Two of my favourite presentations, Becoming Better and Communication Skills, have been combined, modified suitably, for this particular occasion. Please see both the parts.
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2012Aug22 - Becoming Better and Communication Skills for Suvarnabhoomi - Rajahmandry [ in 2 parts ] - Please download and view to appreciate better the animation aspects
1. rt 1
Welcome
is i s Pa Swaghatham – Subha Swaghatam
Th
Suvarnabhoomi Karyakramaniki
Swaghatham – Subha Swaghatam
2. A Hearty and Warm Welcome
to this
wonderful programme of
SUVARNABHOOMI
3. Vedam la ghoshinche
Godavari
Amaradhamamla shobille
RAJHAMAHENDRI
August 21, 2012 3
34. Most successful men have not achieved their distinction by having
some new talent or opportunity presented to them.
They have developed the opportunity that was at hand.
35. Communication Goals
To change behavior
To get and give
To get action
Information
To persuade To ensure understanding
August 21, 2012 35
36. Why is
communication
important ?
• Inspires confidence
• Builds respect
• Helps make friends
• Reveals your ability to others
• Develops a distinct personality
August 21, 2012 36
38. We need to
Most common ways to
improve our
communicate
communication...
70 % of our mag
es
lI
isua
communication efforts are:
Speakin
g V
70%
misunderstood
misinterpreted
rejected Bod
y La n
gua
Writing
ge
distorted or
not heard
August 21, 2012 38
42. people are influenced,
problems are solved,
changes are facilitated,
excellent relationships are developed,
desired results are achieved, and
success is ensured.
August 21, 2012 42
43. plays
a vital role
in discovering
ourselves &
the world
around us
August 21, 2012 43
44. The quality of your life
is the quality of your communication ~
both with yourself & others
August 21, 2012 44
45. is not just getting
the message across
but its acceptance
from its intended receivers which
causes the expected behaviour
from the receivers of the message
only then, the receivers
will be willing to
convert the communication
into action
August 21, 2012 45
46. listen to,
observe &
interpret
all forms of language
is essential for
effective communication
August 21, 2012 46
47. Love is so caring…
COMMUNICATION
INCLUDES
BODY LANGUAGE,
TONALITY OF VOICE &
THE WORDS YOU USE.
55% +
38% +
7% =
August 21, 2012 47
53. Please write a letter to yourself
about your communication skills
54. Strongest muscle in your body
The strongest muscle
in your body
is your tongue.
USE IT EFFECTIVELY.
- It takes the interaction of
72 different muscles
to produce human speech.
August 21, 2012 54
55. Take responsibility for every stage of
the Communication Cycle:
What is intended –
What is spoken –
What is heard –
How it is understood –
What is agreed to –
What is acted on –
How it is actually implemented –
What results were really obtained.
Be aware of where you or others
tend to fall off the cycle.
August 21, 2012 55
56. Common Communication Errors
• Interrupting
to complete others’ sentences
• Preparing
our response before someone has
completed speaking
• Multitasking
while ‘listening’
• Filtering
content or meaning
based on our opinion / prejudice
August 21, 2012 56
about the speaker
58. 7 C’s of Effective Communication
1 of 7 Completeness
Provide all necessary information
Answer all questions asked
Give something extra when desirable
59. 7 C’s of Effective Communication
2 of 7 Conciseness
Eliminate wordy expressions
Include only relevant material
Avoid unnecessary repetition
60. 7 C’s of Effective Communication
3 of 7 Consideration
Focus on “You” instead of “I” or “We”
Show audience benefit or interest in the
receiver
Emphasize positive & pleasant facts
61. 7 C’s of Effective Communication
4 of 7 Concreteness
Use specific facts & figures
Put action into your verbs
Choose vivid, image building-words
62. 7 C’s of Effective Communication
5 of 7 Clarity
Choose precise, concrete & familiar words
Construct effective sentences &
paragraphs
63. 7 C’s of Effective Communication
6 of 7 Courtesy
Be tactful, thoughtful & appreciative
Use expressions that show respect
Chose non-discriminatory expressions
64. 7 C’s of Effective Communication
7 of 7 Correctness
Use the right level of language
Check accuracy of figures, facts & words
Maintain acceptable writing mechanics
65. ENATA ~ Principle of
Communication
Is what you want to say
Effective,
Necessary,
Accurate,
Timely, and
Appropriate ?
76. 4. Be positive, precise and clear –
[ ~ “don’t forget to complete the work by tomorrow.” ]
[ ~ “please remember to complete the work by tomorrow.” ]
77. 5. Good listening
supplies
the building blocks of
good understanding and
good communication skills
~ listening is an active process involving :
ears – for verbal communication
eyes – for non-verbal communication
body – for gestures
78. 6. Well-timed pauses
give time for
explanation,
evaluation &
development of thought
~ facial expressions reveal the difference between
a pregnant pause and an embarrassed silence
79. 7. Summarising
is an essential skill
which takes stock of
the main points covered
80. 8. Empathize
with the receiver of the message
~ put yourself in the other person’s position,
understand the other person’s perspective
and then proceed to interact
81. 9. Communication
must appeal to
both mind and heart
~ appealing to mind requires facts, evidence and logic
~ appealing to the heart, more difficult,
requires ‘touching the soul’ -
based on mutually respected values
82. 10. Keep the communication simple
~ say it in simple sentences, with no twists and turns
‘communicate to express but not to impress’
83. 11. Tell it and tell it again,
if necessary
~ tell the point once –
then come back and
hit it again, and again.
84. 12. Communicate with confidence
~ communication exposes
your inner thoughts, feelings and sentiments.
your confidence, or the lack of it,
is getting transparently revealed.
85. 13. Practice the art of communicating
on paper
~ thinking on paper & saying on paper
86. 14. Communication is irreversible
~ communication cannot be reversed
[ reversible processes – water and ice
irreversible processes – milk and coffee ]
Only minimizing the hurt feelings is possible,
but the damage has already been done.
[ ~ forgive but not forget ]
Be highly careful, thoughtful and purposeful
87. 15. Communication is more
a people process than
a language process
~ communication is a series of actions and reactions
communication influences our own and that of others’
behaviour
communication reflects the true personality of an
individual
88. 16. Communication
can always be improved
~ practice, more practice and much more practice
89. 17. Communication and feedback
~ feedback ensures that message has been received
in the manner, that was originally intended
90. 18. Receiving feedback about Communication
Asking others for honest feedback
about the way you communicate –
both positive and negative aspects
- can be very helpful.
94. 22. Communication and
Continuous improvement
Improving your communication skills is a
process and cannot be accomplished overnight.
Identify and then choose one or two traits – at a time –
and now work on those over a period of time.
95. 23. Communication and Facial expressions
Facial expressions communicate the intentions
more effectively – note that there are
80 muscles in the face,
capable of more than 7,000 expressions.
96. Be Determined
to improve your communication skills.
Become aware of your own styles,
observe others carefully,
and launch a committed programme to
im pro ve
Your communication skills.
96 August 21, 2012
96 Kerala