SlideShare ist ein Scribd-Unternehmen logo
1 von 46
Downloaden Sie, um offline zu lesen
 
IMPROVING COMMUNICATION SKILLS PROF. V. VISWANADHAM
SILENCE IS GOLDEN SPEECH IS SILVER
C = R WORDS HAVE  WONDERFUL POWER ENCOURAGE OR DISCOURAGE INSPIRE OR INSTIGATE DO AND UNDO MAKE AND UNMAKE HARM AND HEAL SO, THINK AND SPEAK ? OR, SPEAK AND THINK ?
W. A. T. C. H.   W  = WORDS A  = ACTIONS T  = THOUGHTS C  = CHARACTER H  = HEAD & HEART
THINK MORE THAN YOU TALK & TALK LESS THAN YOU LISTEN THINK > TALK  TALK < LISTEN Think >   listen >   talk
Communication Goals To change behavior To get action To ensure understanding To persuade To get and give Information
Why is  communication  important ? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Most common ways to communicate ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Speaking Visual Images Writing Body Language We need to improve our communication...  70%
COMMUNICATIONS CAN  BOTH ENHANCE & ENRICH RELATIONSHIPS BOTH AT WORK & AT HOME WHY NOT WE DO SOMETHING TO FURTHER IMPROVE OUR COMMUNICATIONS ?
UNIQUENESS OF HUMAN COMMUNICATION SKILLS &quot; YOUR SPEECH REVEALS YOUR CHARACTER &quot; SPEECH IS A MIRROR OF THE SOUL
PEOPLE   ARE  INFLUENCED, PROBLEMS   ARE  SOLVED, CHANGES   ARE  FACILITATED, EXCELLENT  RELATIONSHIPS   ARE  DEVELOPED, DESIRED  RESULTS   ARE  ACHIEVED,   AND SUCCESS   IS  ENSURED.   GET  MOTIVATED TO  IMPROVE YOUR  COMMUNICATION  SKILLS WITH EFFECTIVE COMMUNICATION SKILLS IMPROVE BOTH INTERNAL & EXTERNAL COMMUNICATION
COMMUNICATION PLAYS  A VITAL ROLE IN DISCOVERING  OURSELVES &  THE WORLD  AROUND US Our attitudes and beliefs, perceptions and prejudices,  the quality of our thinking & our values get conveyed in our communication
THE QUALITY OF YOUR LIFE IS THE QUALITY OF YOUR COMMUNICATION ~ BOTH WITH YOURSELF & OTHERS
ENCOURAGE YOURSELF &  OTHERS, TO  FURTHER IMPROVE COMMUNICATION  SKILLS
EFFECTIVE COMMUNICATION IS NOT JUST GETTING THE MESSAGE ACROSS BUT ITS  ACCEPTANCE   FROM ITS INTENDED RECEIVERS WHICH  CAUSES THE EXPECTED BEHAVIOUR FROM THE RECEIVERS OF THE MESSAGE ONLY THEN, THE RECEIVERS WILL BE WILLING TO  CONVERT THE COMMUNICATION  INTO ACTION SURELY, YOU WANT ACTION ~ IS IT NOT ?
THE ABILITY TO LISTEN TO, OBSERVE  & INTERPRET ALL FORMS OF LANGUAGE IS ESSENTIAL FOR EFFECTIVE COMMUNICATION [ NATURE'S GIFT + CONCENTRATION + INTELLIGENCE ]
Love is so caring… COMMUNICATION INCLUDES BODY LANGUAGE, TONALITY OF VOICE  & THE WORDS YOU USE. 55%   + 38%   + 7%   = 100%
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Common Communication Errors
1. MAKE SURE THAT    BODY LANGUAGE,   YOUR WORDS &   TONALITY  ARE CONGRUENT –   [ ALIGNED AND SENDING THE SAME MESSAGE ]   SOME  USEFUL  HINTS  FOR IMPROVING COMMUNICATION SKILLS :
2. MAINTAINING EYE CONTACT –  [ EXPRESSION OF YOUR INTEREST ]
3. IMPROVE YOUR VOICE CULTURE –  [ MAKE IT INTERESTING ]
4. BE POSITIVE, PRECISE AND CLEAR –  [ ~ “Don’t forget to complete the work by tomorrow.” ] [ ~ “Please remember to complete the work by tomorrow.” ]
5. GOOD LISTENING   SUPPLIES   THE BUILDING BLOCKS OF   GOOD UNDERSTANDING AND   GOOD COMMUNICATION SKILLS   ~ Listening is an active process involving : Ears – for verbal communication Eyes – for non-verbal communication Body – for gestures
6 .  WELL-TIMED PAUSES GIVE TIME FOR  EXPLANATION, EVALUATION & DEVELOPMENT OF THOUGHT  ~ Facial expressions reveal the difference between  a pregnant pause and an embarrassed silence
7. SUMMARISING  IS AN ESSENTIAL SKILL WHICH TAKES STOCK OF THE MAIN POINTS COVERED
8. EMPATHIZE   WITH THE RECEIVER OF THE MESSAGE   ~ put yourself in the other person’s position,  understand the other person’s perspective and then proceed to interact
9 .  COMMUNICATION   MUST APPEAL TO   BOTH MIND AND HEART  ~ appealing to mind requires facts, evidence and logic ~ appealing to the heart, more difficult,  requires ‘touching the soul’ -  based on mutually respected values
10. KEEP THE COMMUNICATION SIMPLE ~ say it in simple sentences, with no twists and turns ‘ communicate to express but not to impress’
11. TELL IT AND TELL IT AGAIN, IF NECESSARY ~ tell the point once –  then come back and hit it again, and again.
12. COMMUNICATE WITH CONFIDENCE    ~ communication exposes   your inner thoughts, feelings and sentiments.    Your confidence, or the lack of it, is getting transparently revealed.
13. PRACTICE THE ART OF COMMUNICATING ON PAPER ~ thinking on paper & saying on paper
14. COMMUNICATION IS IRREVERSIBLE  ~ communication cannot be reversed [ reversible processes – water and ice   irreversible processes – milk and coffee ] Only minimizing the hurt feelings is possible, but the damage has already been done. [ ~ forgive but not forget ] Be highly careful, thoughtful and purposeful
15. COMMUNICATION  IS MORE   A PEOPLE PROCESS THAN    A LANGUAGE PROCESS  ~ communication is a series of actions and reactions   communication influences our own and that of others’  behaviour    communication reflects the true personality of an  individual
16.   COMMUNICATION  CAN ALWAYS BE IMPROVED ~ practice, more practice and much more practice
17. COMMUNICATION AND FEEDBACK ~ feedback ensures that message has been received in the manner, that was originally intended
18. COMMUNICATION AND CLARITY
19. COMMUNICATION AND COMMITMENT
20. COMMUNICATION AND CHARACTER
Practice More Practice Much More Practice GOOD  PRACTICE REGULAR  PRACTICE INTENSE  PRACTICE
Understand that not everyone is like you. Try different ways of communicating with different personality types. Be aware of the  Values, Attitudes, Pressures & Prejudices of others; they may not be the same as yours.
COMMIT YOURSELF TO IMPROVE  YOUR COMMUNICATION  YOU WILL FIND THAT YOUR DESTINY  CAN BE  REWRITTEN
For the sake of record As on 5 th  July 2010 -  Prof. V. Viswanadham has uploaded live recordings of  more than  300  of his speeches to  www.archive.org .  ‘ Communication Skills’  - has been downloaded,  415  times. More than 150 Power Point Presentations, [ slides ] can be freely viewed at:  www.scribd.com   So far,  57,606  have viewed;  13,740  have downloaded. www.slideshare.net/viswanadham  -  One of the presentations, titled  Communication Skills , was viewed  7,598  times, and downloaded  1,082  times. Thank you dear friends for helping me to reach many more.
In case  YOU   liked this speech and  presentation ~ for listening to  more speeches and for viewing  more presentations, Please Visit: Visit: http:// www.archive.org and Search for  Prof. V. Viswanadham ~ please download and then kindly listen. thank you
In case  YOU   liked this presentation ~ for viewing more presentations, on various topics,  Please Visit: Please visit :  www.scribd.com   and  search for  Viswam.vangapally4581 and / or  www.slideshare.net/viswanadham In case YOU want to give  some feedback / contact me : Prof. V. Viswanadham [email_address] ~ [040 – 2722 3383] A BIG THANK YOU FOR YOUR PATIENT LISTENING
Thank you once again

Weitere ähnliche Inhalte

Was ist angesagt?

167 attention grabbing persuasive speech topics to ensure academic success
167 attention grabbing persuasive speech topics to ensure academic success167 attention grabbing persuasive speech topics to ensure academic success
167 attention grabbing persuasive speech topics to ensure academic successlevibaxter
 
Art and Science Of Communication
Art and Science Of CommunicationArt and Science Of Communication
Art and Science Of CommunicationMudarwi Henly
 
Improve your communication skill
Improve your communication skillImprove your communication skill
Improve your communication skillsibi gowdham
 
Verbal communication report
Verbal communication reportVerbal communication report
Verbal communication reportRehan Ahmed
 
What is skill communication
What is skill communicationWhat is skill communication
What is skill communicationzahidkk3
 
Building Professional Communication Skills
Building Professional Communication SkillsBuilding Professional Communication Skills
Building Professional Communication SkillsAlex Wills
 
2 effective communication
2 effective communication2 effective communication
2 effective communicationArulaxminath
 
Verbal Communication
Verbal CommunicationVerbal Communication
Verbal CommunicationSaugata Palit
 
COMMUNICATION SKILLS
COMMUNICATION SKILLSCOMMUNICATION SKILLS
COMMUNICATION SKILLSAkbar Ali
 
Developing effective communication skills seema
Developing effective communication skills   seemaDeveloping effective communication skills   seema
Developing effective communication skills seemacareer14
 
Interpersonal Communication Tips
Interpersonal Communication Tips Interpersonal Communication Tips
Interpersonal Communication Tips Nwakerendu Ike
 
Types of communication
Types of communicationTypes of communication
Types of communicationImran Khan
 
Barriers to communication
Barriers to communicationBarriers to communication
Barriers to communicationNamrata Jadhav
 
Communication skill
Communication skillCommunication skill
Communication skillAyaat Khan
 
Presentation skills duy
Presentation skills duyPresentation skills duy
Presentation skills duyshengvn
 
Speech Business Communication
Speech Business CommunicationSpeech Business Communication
Speech Business CommunicationNethan P
 
Art and science of communication.ebsco
Art and science of communication.ebscoArt and science of communication.ebsco
Art and science of communication.ebscothepowerisnow
 

Was ist angesagt? (20)

167 attention grabbing persuasive speech topics to ensure academic success
167 attention grabbing persuasive speech topics to ensure academic success167 attention grabbing persuasive speech topics to ensure academic success
167 attention grabbing persuasive speech topics to ensure academic success
 
Art and Science Of Communication
Art and Science Of CommunicationArt and Science Of Communication
Art and Science Of Communication
 
Improve your communication skill
Improve your communication skillImprove your communication skill
Improve your communication skill
 
Verbal communication
Verbal communicationVerbal communication
Verbal communication
 
Verbal communication report
Verbal communication reportVerbal communication report
Verbal communication report
 
What is skill communication
What is skill communicationWhat is skill communication
What is skill communication
 
Building Professional Communication Skills
Building Professional Communication SkillsBuilding Professional Communication Skills
Building Professional Communication Skills
 
2 effective communication
2 effective communication2 effective communication
2 effective communication
 
How to improve communication skills
How to improve communication skillsHow to improve communication skills
How to improve communication skills
 
Verbal Communication
Verbal CommunicationVerbal Communication
Verbal Communication
 
COMMUNICATION SKILLS
COMMUNICATION SKILLSCOMMUNICATION SKILLS
COMMUNICATION SKILLS
 
Developing effective communication skills seema
Developing effective communication skills   seemaDeveloping effective communication skills   seema
Developing effective communication skills seema
 
Communication gap
Communication gapCommunication gap
Communication gap
 
Interpersonal Communication Tips
Interpersonal Communication Tips Interpersonal Communication Tips
Interpersonal Communication Tips
 
Types of communication
Types of communicationTypes of communication
Types of communication
 
Barriers to communication
Barriers to communicationBarriers to communication
Barriers to communication
 
Communication skill
Communication skillCommunication skill
Communication skill
 
Presentation skills duy
Presentation skills duyPresentation skills duy
Presentation skills duy
 
Speech Business Communication
Speech Business CommunicationSpeech Business Communication
Speech Business Communication
 
Art and science of communication.ebsco
Art and science of communication.ebscoArt and science of communication.ebsco
Art and science of communication.ebsco
 

Andere mochten auch

наше місто найкраще у світі
наше місто найкраще у світінаше місто найкраще у світі
наше місто найкраще у світіTamara Emec
 
O deus que_e _pai _filho_espirito_santo
O deus que_e _pai _filho_espirito_santoO deus que_e _pai _filho_espirito_santo
O deus que_e _pai _filho_espirito_santoPresentepravoce SOS
 
16874695 Espiritismo Infantil Historia 30
16874695 Espiritismo Infantil Historia 3016874695 Espiritismo Infantil Historia 30
16874695 Espiritismo Infantil Historia 30Ana Cristina Freitas
 
Laparoscopic Devices By Global Industry Analysts, Inc., (GIA)
Laparoscopic Devices By Global Industry Analysts, Inc., (GIA)Laparoscopic Devices By Global Industry Analysts, Inc., (GIA)
Laparoscopic Devices By Global Industry Analysts, Inc., (GIA)MarketResearch.com
 
Aprendizaje y computación ubicua
Aprendizaje y computación ubicuaAprendizaje y computación ubicua
Aprendizaje y computación ubicuaSoffih Iznardo
 
4 τεχνπληρ πγκ
4 τεχνπληρ πγκ4 τεχνπληρ πγκ
4 τεχνπληρ πγκmoke_uth
 
Worden als een kind (27ste zondag door het jaar B)
Worden als een kind (27ste zondag door het jaar B)Worden als een kind (27ste zondag door het jaar B)
Worden als een kind (27ste zondag door het jaar B)Ten Bos
 
CUESTIONARIO DE INFORMATICA
CUESTIONARIO DE INFORMATICA CUESTIONARIO DE INFORMATICA
CUESTIONARIO DE INFORMATICA Caro Ascencio
 
lo que quiero hacer antes de morir
lo que quiero hacer antes de morir lo que quiero hacer antes de morir
lo que quiero hacer antes de morir jeiii332312
 
Communicare Wo W! Services (Corporate)
Communicare Wo W! Services (Corporate)Communicare Wo W! Services (Corporate)
Communicare Wo W! Services (Corporate)ngkaihoe
 
Decisão sic 60966135739 detran-cga
Decisão sic 60966135739   detran-cgaDecisão sic 60966135739   detran-cga
Decisão sic 60966135739 detran-cgaDouglas Fabiano Melo
 
библиотека+громада ефименко
библиотека+громада ефименкобиблиотека+громада ефименко
библиотека+громада ефименкоOlena Bashun
 
Feminicidios en el estado de puebla
Feminicidios en el estado de pueblaFeminicidios en el estado de puebla
Feminicidios en el estado de pueblalupitatorija
 

Andere mochten auch (20)

наше місто найкраще у світі
наше місто найкраще у світінаше місто найкраще у світі
наше місто найкраще у світі
 
O deus que_e _pai _filho_espirito_santo
O deus que_e _pai _filho_espirito_santoO deus que_e _pai _filho_espirito_santo
O deus que_e _pai _filho_espirito_santo
 
16874695 Espiritismo Infantil Historia 30
16874695 Espiritismo Infantil Historia 3016874695 Espiritismo Infantil Historia 30
16874695 Espiritismo Infantil Historia 30
 
Laparoscopic Devices By Global Industry Analysts, Inc., (GIA)
Laparoscopic Devices By Global Industry Analysts, Inc., (GIA)Laparoscopic Devices By Global Industry Analysts, Inc., (GIA)
Laparoscopic Devices By Global Industry Analysts, Inc., (GIA)
 
5 diapositivas
5 diapositivas5 diapositivas
5 diapositivas
 
Aprendizaje y computación ubicua
Aprendizaje y computación ubicuaAprendizaje y computación ubicua
Aprendizaje y computación ubicua
 
4 τεχνπληρ πγκ
4 τεχνπληρ πγκ4 τεχνπληρ πγκ
4 τεχνπληρ πγκ
 
Worden als een kind (27ste zondag door het jaar B)
Worden als een kind (27ste zondag door het jaar B)Worden als een kind (27ste zondag door het jaar B)
Worden als een kind (27ste zondag door het jaar B)
 
CUESTIONARIO DE INFORMATICA
CUESTIONARIO DE INFORMATICA CUESTIONARIO DE INFORMATICA
CUESTIONARIO DE INFORMATICA
 
Ketenintegratie TradeCloud FME Fedecom - Kramp
Ketenintegratie TradeCloud FME Fedecom - KrampKetenintegratie TradeCloud FME Fedecom - Kramp
Ketenintegratie TradeCloud FME Fedecom - Kramp
 
Tre sp
Tre spTre sp
Tre sp
 
Internal Audit
Internal AuditInternal Audit
Internal Audit
 
sutaco
sutacosutaco
sutaco
 
lo que quiero hacer antes de morir
lo que quiero hacer antes de morir lo que quiero hacer antes de morir
lo que quiero hacer antes de morir
 
Communicare Wo W! Services (Corporate)
Communicare Wo W! Services (Corporate)Communicare Wo W! Services (Corporate)
Communicare Wo W! Services (Corporate)
 
Azores
AzoresAzores
Azores
 
Decisão sic 60966135739 detran-cga
Decisão sic 60966135739   detran-cgaDecisão sic 60966135739   detran-cga
Decisão sic 60966135739 detran-cga
 
библиотека+громада ефименко
библиотека+громада ефименкобиблиотека+громада ефименко
библиотека+громада ефименко
 
Feminicidios en el estado de puebla
Feminicidios en el estado de pueblaFeminicidios en el estado de puebla
Feminicidios en el estado de puebla
 
Transcript
TranscriptTranscript
Transcript
 

Ähnlich wie 20100710 improving communication skills - ams ed -

20090402 Improving Communication Skills 42s Rkm
20090402   Improving Communication Skills   42s   Rkm20090402   Improving Communication Skills   42s   Rkm
20090402 Improving Communication Skills 42s Rkmviswanadham vangapally
 
Communication skills-120127000930-phpapp02
Communication skills-120127000930-phpapp02Communication skills-120127000930-phpapp02
Communication skills-120127000930-phpapp02rocksameer
 
Effective Communication skills
Effective Communication skillsEffective Communication skills
Effective Communication skillsPrity18
 
Effective communication skills hr
Effective communication skills hrEffective communication skills hr
Effective communication skills hrNavin Roy
 
Presentation on Effective-Communication-skills.pptx
Presentation on Effective-Communication-skills.pptxPresentation on Effective-Communication-skills.pptx
Presentation on Effective-Communication-skills.pptxAparnaRay8
 
Communicationsoftskills
CommunicationsoftskillsCommunicationsoftskills
CommunicationsoftskillsMridula Gautam
 
Communication Presentation
Communication PresentationCommunication Presentation
Communication PresentationMalika Haddad
 
Communication and Interpersonal Skills
Communication and Interpersonal SkillsCommunication and Interpersonal Skills
Communication and Interpersonal SkillsRachita Arora
 
Communication skills
Communication skillsCommunication skills
Communication skillsDavid David
 
Communication skills
Communication skillsCommunication skills
Communication skillsDavid David
 
Introduction to basic communications for secondary school students
Introduction to basic communications for secondary school studentsIntroduction to basic communications for secondary school students
Introduction to basic communications for secondary school studentsZAINI ABDUL WAHAB
 
Speech communication
Speech communicationSpeech communication
Speech communicationRey Rimando
 
Communication skills
Communication skillsCommunication skills
Communication skillschaiturakesh
 
Communication - Part 2
Communication - Part 2Communication - Part 2
Communication - Part 2Jeevan Kumar
 

Ähnlich wie 20100710 improving communication skills - ams ed - (20)

20090402 Improving Communication Skills 42s Rkm
20090402   Improving Communication Skills   42s   Rkm20090402   Improving Communication Skills   42s   Rkm
20090402 Improving Communication Skills 42s Rkm
 
Communication skill
Communication skillCommunication skill
Communication skill
 
Communication skills-120127000930-phpapp02
Communication skills-120127000930-phpapp02Communication skills-120127000930-phpapp02
Communication skills-120127000930-phpapp02
 
Effective Communication skills
Effective Communication skillsEffective Communication skills
Effective Communication skills
 
Bc 4
Bc 4Bc 4
Bc 4
 
Effective communication skills hr
Effective communication skills hrEffective communication skills hr
Effective communication skills hr
 
20080412 Art Of Public Speaking Rkm
20080412   Art Of Public Speaking   Rkm20080412   Art Of Public Speaking   Rkm
20080412 Art Of Public Speaking Rkm
 
Presentation on Effective-Communication-skills.pptx
Presentation on Effective-Communication-skills.pptxPresentation on Effective-Communication-skills.pptx
Presentation on Effective-Communication-skills.pptx
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Communicationsoftskills
CommunicationsoftskillsCommunicationsoftskills
Communicationsoftskills
 
Communication Presentation
Communication PresentationCommunication Presentation
Communication Presentation
 
Communication and Interpersonal Skills
Communication and Interpersonal SkillsCommunication and Interpersonal Skills
Communication and Interpersonal Skills
 
20080410 Per
20080410   Per20080410   Per
20080410 Per
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Introduction to basic communications for secondary school students
Introduction to basic communications for secondary school studentsIntroduction to basic communications for secondary school students
Introduction to basic communications for secondary school students
 
Speech communication
Speech communicationSpeech communication
Speech communication
 
Sph 107 Ch 12
Sph 107 Ch 12Sph 107 Ch 12
Sph 107 Ch 12
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Communication - Part 2
Communication - Part 2Communication - Part 2
Communication - Part 2
 

20100710 improving communication skills - ams ed -

  • 1.  
  • 2. IMPROVING COMMUNICATION SKILLS PROF. V. VISWANADHAM
  • 3. SILENCE IS GOLDEN SPEECH IS SILVER
  • 4. C = R WORDS HAVE WONDERFUL POWER ENCOURAGE OR DISCOURAGE INSPIRE OR INSTIGATE DO AND UNDO MAKE AND UNMAKE HARM AND HEAL SO, THINK AND SPEAK ? OR, SPEAK AND THINK ?
  • 5. W. A. T. C. H. W = WORDS A = ACTIONS T = THOUGHTS C = CHARACTER H = HEAD & HEART
  • 6. THINK MORE THAN YOU TALK & TALK LESS THAN YOU LISTEN THINK > TALK TALK < LISTEN Think > listen > talk
  • 7. Communication Goals To change behavior To get action To ensure understanding To persuade To get and give Information
  • 8.
  • 9.
  • 10. COMMUNICATIONS CAN BOTH ENHANCE & ENRICH RELATIONSHIPS BOTH AT WORK & AT HOME WHY NOT WE DO SOMETHING TO FURTHER IMPROVE OUR COMMUNICATIONS ?
  • 11. UNIQUENESS OF HUMAN COMMUNICATION SKILLS &quot; YOUR SPEECH REVEALS YOUR CHARACTER &quot; SPEECH IS A MIRROR OF THE SOUL
  • 12. PEOPLE ARE INFLUENCED, PROBLEMS ARE SOLVED, CHANGES ARE FACILITATED, EXCELLENT RELATIONSHIPS ARE DEVELOPED, DESIRED RESULTS ARE ACHIEVED, AND SUCCESS IS ENSURED. GET MOTIVATED TO IMPROVE YOUR COMMUNICATION SKILLS WITH EFFECTIVE COMMUNICATION SKILLS IMPROVE BOTH INTERNAL & EXTERNAL COMMUNICATION
  • 13. COMMUNICATION PLAYS A VITAL ROLE IN DISCOVERING OURSELVES & THE WORLD AROUND US Our attitudes and beliefs, perceptions and prejudices, the quality of our thinking & our values get conveyed in our communication
  • 14. THE QUALITY OF YOUR LIFE IS THE QUALITY OF YOUR COMMUNICATION ~ BOTH WITH YOURSELF & OTHERS
  • 15. ENCOURAGE YOURSELF & OTHERS, TO FURTHER IMPROVE COMMUNICATION SKILLS
  • 16. EFFECTIVE COMMUNICATION IS NOT JUST GETTING THE MESSAGE ACROSS BUT ITS ACCEPTANCE FROM ITS INTENDED RECEIVERS WHICH CAUSES THE EXPECTED BEHAVIOUR FROM THE RECEIVERS OF THE MESSAGE ONLY THEN, THE RECEIVERS WILL BE WILLING TO CONVERT THE COMMUNICATION INTO ACTION SURELY, YOU WANT ACTION ~ IS IT NOT ?
  • 17. THE ABILITY TO LISTEN TO, OBSERVE & INTERPRET ALL FORMS OF LANGUAGE IS ESSENTIAL FOR EFFECTIVE COMMUNICATION [ NATURE'S GIFT + CONCENTRATION + INTELLIGENCE ]
  • 18. Love is so caring… COMMUNICATION INCLUDES BODY LANGUAGE, TONALITY OF VOICE & THE WORDS YOU USE. 55% + 38% + 7% = 100%
  • 19.
  • 20. 1. MAKE SURE THAT BODY LANGUAGE, YOUR WORDS & TONALITY ARE CONGRUENT – [ ALIGNED AND SENDING THE SAME MESSAGE ] SOME USEFUL HINTS FOR IMPROVING COMMUNICATION SKILLS :
  • 21. 2. MAINTAINING EYE CONTACT – [ EXPRESSION OF YOUR INTEREST ]
  • 22. 3. IMPROVE YOUR VOICE CULTURE – [ MAKE IT INTERESTING ]
  • 23. 4. BE POSITIVE, PRECISE AND CLEAR – [ ~ “Don’t forget to complete the work by tomorrow.” ] [ ~ “Please remember to complete the work by tomorrow.” ]
  • 24. 5. GOOD LISTENING SUPPLIES THE BUILDING BLOCKS OF GOOD UNDERSTANDING AND GOOD COMMUNICATION SKILLS ~ Listening is an active process involving : Ears – for verbal communication Eyes – for non-verbal communication Body – for gestures
  • 25. 6 . WELL-TIMED PAUSES GIVE TIME FOR EXPLANATION, EVALUATION & DEVELOPMENT OF THOUGHT ~ Facial expressions reveal the difference between a pregnant pause and an embarrassed silence
  • 26. 7. SUMMARISING IS AN ESSENTIAL SKILL WHICH TAKES STOCK OF THE MAIN POINTS COVERED
  • 27. 8. EMPATHIZE WITH THE RECEIVER OF THE MESSAGE ~ put yourself in the other person’s position, understand the other person’s perspective and then proceed to interact
  • 28. 9 . COMMUNICATION MUST APPEAL TO BOTH MIND AND HEART ~ appealing to mind requires facts, evidence and logic ~ appealing to the heart, more difficult, requires ‘touching the soul’ - based on mutually respected values
  • 29. 10. KEEP THE COMMUNICATION SIMPLE ~ say it in simple sentences, with no twists and turns ‘ communicate to express but not to impress’
  • 30. 11. TELL IT AND TELL IT AGAIN, IF NECESSARY ~ tell the point once – then come back and hit it again, and again.
  • 31. 12. COMMUNICATE WITH CONFIDENCE ~ communication exposes your inner thoughts, feelings and sentiments. Your confidence, or the lack of it, is getting transparently revealed.
  • 32. 13. PRACTICE THE ART OF COMMUNICATING ON PAPER ~ thinking on paper & saying on paper
  • 33. 14. COMMUNICATION IS IRREVERSIBLE ~ communication cannot be reversed [ reversible processes – water and ice irreversible processes – milk and coffee ] Only minimizing the hurt feelings is possible, but the damage has already been done. [ ~ forgive but not forget ] Be highly careful, thoughtful and purposeful
  • 34. 15. COMMUNICATION IS MORE A PEOPLE PROCESS THAN A LANGUAGE PROCESS ~ communication is a series of actions and reactions communication influences our own and that of others’ behaviour communication reflects the true personality of an individual
  • 35. 16. COMMUNICATION CAN ALWAYS BE IMPROVED ~ practice, more practice and much more practice
  • 36. 17. COMMUNICATION AND FEEDBACK ~ feedback ensures that message has been received in the manner, that was originally intended
  • 38. 19. COMMUNICATION AND COMMITMENT
  • 40. Practice More Practice Much More Practice GOOD PRACTICE REGULAR PRACTICE INTENSE PRACTICE
  • 41. Understand that not everyone is like you. Try different ways of communicating with different personality types. Be aware of the Values, Attitudes, Pressures & Prejudices of others; they may not be the same as yours.
  • 42. COMMIT YOURSELF TO IMPROVE YOUR COMMUNICATION YOU WILL FIND THAT YOUR DESTINY CAN BE REWRITTEN
  • 43. For the sake of record As on 5 th July 2010 - Prof. V. Viswanadham has uploaded live recordings of more than 300 of his speeches to www.archive.org . ‘ Communication Skills’ - has been downloaded, 415 times. More than 150 Power Point Presentations, [ slides ] can be freely viewed at: www.scribd.com So far, 57,606 have viewed; 13,740 have downloaded. www.slideshare.net/viswanadham - One of the presentations, titled Communication Skills , was viewed 7,598 times, and downloaded 1,082 times. Thank you dear friends for helping me to reach many more.
  • 44. In case YOU liked this speech and presentation ~ for listening to more speeches and for viewing more presentations, Please Visit: Visit: http:// www.archive.org and Search for Prof. V. Viswanadham ~ please download and then kindly listen. thank you
  • 45. In case YOU liked this presentation ~ for viewing more presentations, on various topics, Please Visit: Please visit : www.scribd.com and search for Viswam.vangapally4581 and / or www.slideshare.net/viswanadham In case YOU want to give some feedback / contact me : Prof. V. Viswanadham [email_address] ~ [040 – 2722 3383] A BIG THANK YOU FOR YOUR PATIENT LISTENING
  • 46. Thank you once again

Hinweis der Redaktion

  1. Mikael