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Optimizing  the Sales Funnel
Wait,  isn't  Sales funnel a Vendor  Issue ?
NO ...   Affiliates: Take charge  over the SALE!
BTW, you'll become a vendor SOON!!
[object Object],[object Object],[object Object],What is Plimus?
The Plimus service
Vendors based in Israel (10% of Biz)
Sell (and Promote) Services,  not Products Why subscriptions are so great? For Vendors For Shoppers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
… But Subscriptions have a Dark Side too ,[object Object],[object Object],[object Object]
[object Object],[object Object],The Typical Subscription  Auto Renewal Rates : ,[object Object],[object Object],[object Object]
Upgrade  Now Why do my visitors are  NOT buying ? If Subscriptions are great…
No Way!  Probably not  Maybe Maybe - yes Yes! Best Conversion rate  Good Conversion rate  Low Conversion rate  Who can we convert? …there is no 100% Conversion  Optimization  Range   100% 0%
5 %   Average  Conversion Rate from free to paid:
2 %   B2C Platforms  Converts Even Less…
Selecting the right “free”  tactic Freemium  Free Trial Only ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],Free Trials? What to expect…
[object Object],Free Trials Best Practices  ,[object Object],[object Object],[object Object]
Tools to Convert Countdown  is a powerful tool: Do use, but with caution…    Days left
Tools to Convert Tease with Data users will get the minute after…
The Journey to sales… ,[object Object],[object Object],[object Object],[object Object],[object Object],$ 66
1: Directing to the Sale Funnel:  Wording “ Sign-up for Free Trial” > demands too much commitment…
1: Directing to action:  Wording Action text  Click Rate ( An experiment of a blogger (Dustin Curtis on the influence of wording to subscribe to his twitter
1: Directing to the sale funnel:  Design Video converts better than text Visible Action
1. Directing to the sale funnel:  Design  1. Headline - Red 2. Border - Dashed   3. Price Drop - Significant  4. Button - Orange 5. Button Text- Add to cart 6. + Hyperlink 7. Card Symbols Best Converting Button by Online Marketers
2. Signup - The users are not yours yet! keep it ridiculously short…without loading a full new page
3: The Plan Picker page:    Know Your Customers Concerns…  ,[object Object],[object Object],[object Object],Then, confront  them…
A:  Messaging  on the Plan Picker page
A:  Messaging  on the Plan Picker page 30% higher conversion than the original!
=  50% = 35% = 15% B:  Ordering  the Plans  The JDate Experiment (changing the order of plans)
= 25% =  50% = 25% =  50% = 35% = 15% B:  Ordering  the Plans  The JDate Experiment (changing the order of plans)
= 30% =  45% = 20% = 5% =  25% = 50% = 25% B:  Ordering  the Plans  The JDate Experiment (Adding the annual plan)
Too Many Refund Requests… B:  Ordering  the Plans
C:  “Packaging”  the plans  (Helping users find  their  plan….)
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],C:  “Packaging”  the Plans:  Answering the 2 different “mindsets…” Offer an economic  long term deal Offer a free  (or cheap)   Trial period Best Value  ;-) Most Popular  ;-)
D:  Dividing  the plans  DropBox: The clean way-  keep it simple “ Less is more” – 3 to 4 plans will do
CrazyEgg: Give measurable differentiators and not by features only 7:  Dividing  the plans
D:  Dividing  the plans  Bad Practice …dividing by features only
E:  Pricing… ,[object Object],[object Object],[object Object],[object Object]
Conclusion:  Encouraging, Focusing, Reducing Concerns,  with Measurable Differentiators
4. The checkout  - Bad Practice….
The checkout- Bad Practice….
The checkout- Bad Practice….
The checkout- Bad Practice….
The Checkout- Good Practice
The Checkout - When Fully Branded  Converts 30% Higher!
@ Plimus- affiliates can  override  the whole sales funnel- including checkout Swimming course  on-line for kids   gerrg ergewrgwerg ergw reg gre rgew  rgewgewr  erwg er reg  erg rgew  rewgeg  Whhsd asdckj aej ewrtgert ewrg ergerg erwgerg er g rere egret erwggre ergerg erg ergw gerrg ergewrgwerg  ergw r eg gre rgew  rgewgewr erwg er reg  erg rgew  rewgeg  g reerw g gre wger  reg re g rge Whhsd asdckj aej ewrtgert ewrg ergerg erwgerg er grere e gret erwggre ergerg erg ergw  gerrg ergewrgwerg ergw reg gre rgew  rgewgewr erwg er reg  erg rgew  rewgeg  Whhsd asdckj aej ewrtgert ewrg ergerg erwgerg er grere egret erwggre ergerg erg ergw gerrg ergewrgwerg ergw reg gre rgew  rgewgewr erwg er reg  erg rgew  rewgeg  greerw g gre wger  reg reg rge Whhsd asdckj aej ewrtgert ewrg ergerg erwgerg er grere egret erwggre ergerg erg ergw greerw g gre wger  reg reg rg ergw reg gre rgew  rgewgewr erwg er reg  erg rgew  rewgeg  greerw g gre wger  reg reg rge Whhsd asdckj aej ewrtgert ewrg ergerg erwgerg er grere egret erwggre ergerg erg ergw greerw g gre wger  reg reg rg Order our eBook today  Vendor Site  Swimming course  on-line for kids   gerrg ergewrgwerg ergw reg gre rgew  rgewgewr erwg er reg  erg rgew  rewgeg  Whhsd asdckj aej ewrtgert ewrg ergerg erwgerg er grere egret erwggre ergerg erg ergw gerrg ergewrgwerg ergw reg gre rgew  rgewgewr erwg er reg  erg rgew  rewgeg  greerw g gre wger  reg reg rge Whhsd asdckj aej ewrtgert ewrg ergerg erwgerg er grere egret erwggre ergerg erg ergw Vendor Checkout
@ Plimus- affiliates can  override  the whole sales funnel- including checkout Swimming course  on-line for kids   gerrg ergewrgwerg ergw reg gre rgew  rgewgewr  erwg er reg  erg rgew  rewgeg  Whhsd asdckj aej ewrtgert ewrg ergerg erwgerg er g rere egret erwggre ergerg erg ergw gerrg ergewrgwerg  ergw r eg gre rgew  rgewgewr erwg er reg  erg rgew  rewgeg  g reerw g gre wger  reg re g rge Whhsd asdckj aej ewrtgert ewrg ergerg erwgerg er grere e gret erwggre ergerg erg ergw  gerrg ergewrgwerg ergw reg gre rgew  rgewgewr erwg er reg  erg rgew  rewgeg  Whhsd asdckj aej ewrtgert ewrg ergerg erwgerg er grere egret erwggre ergerg erg ergw gerrg ergewrgwerg ergw reg gre rgew  rgewgewr erwg er reg  erg rgew  rewgeg  greerw g gre wger  reg reg rge Whhsd asdckj aej ewrtgert ewrg ergerg erwgerg er grere egret erwggre ergerg erg ergw greerw g gre wger  reg reg rg ergw reg gre rgew  rgewgewr erwg er reg  erg rgew  rewgeg  greerw g gre wger  reg reg rge Whhsd asdckj aej ewrtgert ewrg ergerg erwgerg er grere egret erwggre ergerg erg ergw greerw g gre wger  reg reg rg Order our eBook today  Vendor Site  Save your kid from drowning in 5 Min.   Order  NOW Is your kid really safe on the pool? Can you afford losing him just because you didn't not spend the time teaching him to swim… Affiliate  Site  Swimming course  on-line for kids   gerrg ergewrgwerg ergw reg gre rgew  rgewgewr erwg er reg  erg rgew  rewgeg  Whhsd asdckj aej ewrtgert ewrg ergerg erwgerg er grere egret erwggre ergerg erg ergw gerrg ergewrgwerg ergw reg gre rgew  rgewgewr erwg er reg  erg rgew  rewgeg  greerw g gre wger  reg reg rge Whhsd asdckj aej ewrtgert ewrg ergerg erwgerg er grere egret erwggre ergerg erg ergw Vendor Checkout
Pay Now  Save your kid from drowning in 5 Min.   Order  NOW Is your kid really safe on the pool? Can you afford losing him just because you didn't not spend the time teaching him to swim… Save your kid from drowning in 5 Min.   Name Last City State @ Plimus- affiliates can  override  the whole sales funnel- including checkout Affiliate  Site  Affiliate  Checkout
The Checkout - Are You Truly Global? Auto detect your user language…
The Checkout - Are You Truly Global?  Show price in local currency, and allow switching
The Checkout - Are You Truly Global?  Offer local payment methods…and  show them!
The Checkout :Policies and Statements  Bold statement on refund policy, MoneyBack, Privacy Policy, Security…
The Checkout – Every Field Counts…  Try to reduce number of fields needed to complete purchase  Before (15 fields)   After (8 fields)   30 % improve of conversion rate
The Checkout – why do shoppers quit… * econsultancy.com
50% of online orders in Germany are  NOT  via credit cards   20% of online orders go to PayPal, yet many vendors lack the option….   The Checkout – Check Your  Processing  Success Rate…Get inside the black box.  15% of valid orders will decline because currency/card clashes
25% reduction in cart abandonment Checkout– showing the cart during checkout is proved to work well.
the sale is COMPLETED?...   Our mission is  NOT!
5. The “After Purchase” disorder  6 % of orders  will reverse…
After purchase good practice ,[object Object],Purchase competed  Product is on the way! ,[object Object],[object Object],[object Object]
[object Object],Maximize CLV (Customer Lifetime Value) Thank you for buying  our amazing software! > Upgrade to PRO for $19 only ….
Maximize CLV (Customer Lifetime Value) ,[object Object],[object Object]
Affiliates Remember:  Take charge  over the SALE! (not just the Traffic)
Last Thing…
That's it…  Thanks! [email_address]

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מיקסום רכישות באתר – מעיצוב תהליך הקנייה ועד מודל התשלום

  • 1. Optimizing the Sales Funnel
  • 2. Wait, isn't Sales funnel a Vendor Issue ?
  • 3. NO ... Affiliates: Take charge over the SALE!
  • 4. BTW, you'll become a vendor SOON!!
  • 5.
  • 7. Vendors based in Israel (10% of Biz)
  • 8.
  • 9.
  • 10.
  • 11. Upgrade Now Why do my visitors are NOT buying ? If Subscriptions are great…
  • 12. No Way! Probably not Maybe Maybe - yes Yes! Best Conversion rate Good Conversion rate Low Conversion rate Who can we convert? …there is no 100% Conversion Optimization Range 100% 0%
  • 13. 5 % Average Conversion Rate from free to paid:
  • 14. 2 % B2C Platforms Converts Even Less…
  • 15.
  • 16.
  • 17.
  • 18. Tools to Convert Countdown is a powerful tool: Do use, but with caution…  Days left
  • 19. Tools to Convert Tease with Data users will get the minute after…
  • 20.
  • 21. 1: Directing to the Sale Funnel: Wording “ Sign-up for Free Trial” > demands too much commitment…
  • 22. 1: Directing to action: Wording Action text Click Rate ( An experiment of a blogger (Dustin Curtis on the influence of wording to subscribe to his twitter
  • 23. 1: Directing to the sale funnel: Design Video converts better than text Visible Action
  • 24. 1. Directing to the sale funnel: Design 1. Headline - Red 2. Border - Dashed 3. Price Drop - Significant 4. Button - Orange 5. Button Text- Add to cart 6. + Hyperlink 7. Card Symbols Best Converting Button by Online Marketers
  • 25. 2. Signup - The users are not yours yet! keep it ridiculously short…without loading a full new page
  • 26.
  • 27. A: Messaging on the Plan Picker page
  • 28. A: Messaging on the Plan Picker page 30% higher conversion than the original!
  • 29. = 50% = 35% = 15% B: Ordering the Plans The JDate Experiment (changing the order of plans)
  • 30. = 25% = 50% = 25% = 50% = 35% = 15% B: Ordering the Plans The JDate Experiment (changing the order of plans)
  • 31. = 30% = 45% = 20% = 5% = 25% = 50% = 25% B: Ordering the Plans The JDate Experiment (Adding the annual plan)
  • 32. Too Many Refund Requests… B: Ordering the Plans
  • 33. C: “Packaging” the plans (Helping users find their plan….)
  • 34.
  • 35. D: Dividing the plans DropBox: The clean way- keep it simple “ Less is more” – 3 to 4 plans will do
  • 36. CrazyEgg: Give measurable differentiators and not by features only 7: Dividing the plans
  • 37. D: Dividing the plans Bad Practice …dividing by features only
  • 38.
  • 39. Conclusion: Encouraging, Focusing, Reducing Concerns, with Measurable Differentiators
  • 40. 4. The checkout - Bad Practice….
  • 41. The checkout- Bad Practice….
  • 42. The checkout- Bad Practice….
  • 43. The checkout- Bad Practice….
  • 44. The Checkout- Good Practice
  • 45. The Checkout - When Fully Branded Converts 30% Higher!
  • 46. @ Plimus- affiliates can override the whole sales funnel- including checkout Swimming course on-line for kids gerrg ergewrgwerg ergw reg gre rgew rgewgewr erwg er reg erg rgew rewgeg Whhsd asdckj aej ewrtgert ewrg ergerg erwgerg er g rere egret erwggre ergerg erg ergw gerrg ergewrgwerg ergw r eg gre rgew rgewgewr erwg er reg erg rgew rewgeg g reerw g gre wger reg re g rge Whhsd asdckj aej ewrtgert ewrg ergerg erwgerg er grere e gret erwggre ergerg erg ergw gerrg ergewrgwerg ergw reg gre rgew rgewgewr erwg er reg erg rgew rewgeg Whhsd asdckj aej ewrtgert ewrg ergerg erwgerg er grere egret erwggre ergerg erg ergw gerrg ergewrgwerg ergw reg gre rgew rgewgewr erwg er reg erg rgew rewgeg greerw g gre wger reg reg rge Whhsd asdckj aej ewrtgert ewrg ergerg erwgerg er grere egret erwggre ergerg erg ergw greerw g gre wger reg reg rg ergw reg gre rgew rgewgewr erwg er reg erg rgew rewgeg greerw g gre wger reg reg rge Whhsd asdckj aej ewrtgert ewrg ergerg erwgerg er grere egret erwggre ergerg erg ergw greerw g gre wger reg reg rg Order our eBook today Vendor Site Swimming course on-line for kids gerrg ergewrgwerg ergw reg gre rgew rgewgewr erwg er reg erg rgew rewgeg Whhsd asdckj aej ewrtgert ewrg ergerg erwgerg er grere egret erwggre ergerg erg ergw gerrg ergewrgwerg ergw reg gre rgew rgewgewr erwg er reg erg rgew rewgeg greerw g gre wger reg reg rge Whhsd asdckj aej ewrtgert ewrg ergerg erwgerg er grere egret erwggre ergerg erg ergw Vendor Checkout
  • 47. @ Plimus- affiliates can override the whole sales funnel- including checkout Swimming course on-line for kids gerrg ergewrgwerg ergw reg gre rgew rgewgewr erwg er reg erg rgew rewgeg Whhsd asdckj aej ewrtgert ewrg ergerg erwgerg er g rere egret erwggre ergerg erg ergw gerrg ergewrgwerg ergw r eg gre rgew rgewgewr erwg er reg erg rgew rewgeg g reerw g gre wger reg re g rge Whhsd asdckj aej ewrtgert ewrg ergerg erwgerg er grere e gret erwggre ergerg erg ergw gerrg ergewrgwerg ergw reg gre rgew rgewgewr erwg er reg erg rgew rewgeg Whhsd asdckj aej ewrtgert ewrg ergerg erwgerg er grere egret erwggre ergerg erg ergw gerrg ergewrgwerg ergw reg gre rgew rgewgewr erwg er reg erg rgew rewgeg greerw g gre wger reg reg rge Whhsd asdckj aej ewrtgert ewrg ergerg erwgerg er grere egret erwggre ergerg erg ergw greerw g gre wger reg reg rg ergw reg gre rgew rgewgewr erwg er reg erg rgew rewgeg greerw g gre wger reg reg rge Whhsd asdckj aej ewrtgert ewrg ergerg erwgerg er grere egret erwggre ergerg erg ergw greerw g gre wger reg reg rg Order our eBook today Vendor Site Save your kid from drowning in 5 Min. Order NOW Is your kid really safe on the pool? Can you afford losing him just because you didn't not spend the time teaching him to swim… Affiliate Site Swimming course on-line for kids gerrg ergewrgwerg ergw reg gre rgew rgewgewr erwg er reg erg rgew rewgeg Whhsd asdckj aej ewrtgert ewrg ergerg erwgerg er grere egret erwggre ergerg erg ergw gerrg ergewrgwerg ergw reg gre rgew rgewgewr erwg er reg erg rgew rewgeg greerw g gre wger reg reg rge Whhsd asdckj aej ewrtgert ewrg ergerg erwgerg er grere egret erwggre ergerg erg ergw Vendor Checkout
  • 48. Pay Now Save your kid from drowning in 5 Min. Order NOW Is your kid really safe on the pool? Can you afford losing him just because you didn't not spend the time teaching him to swim… Save your kid from drowning in 5 Min. Name Last City State @ Plimus- affiliates can override the whole sales funnel- including checkout Affiliate Site Affiliate Checkout
  • 49. The Checkout - Are You Truly Global? Auto detect your user language…
  • 50. The Checkout - Are You Truly Global? Show price in local currency, and allow switching
  • 51. The Checkout - Are You Truly Global? Offer local payment methods…and show them!
  • 52. The Checkout :Policies and Statements Bold statement on refund policy, MoneyBack, Privacy Policy, Security…
  • 53. The Checkout – Every Field Counts… Try to reduce number of fields needed to complete purchase Before (15 fields) After (8 fields) 30 % improve of conversion rate
  • 54. The Checkout – why do shoppers quit… * econsultancy.com
  • 55. 50% of online orders in Germany are NOT via credit cards 20% of online orders go to PayPal, yet many vendors lack the option…. The Checkout – Check Your Processing Success Rate…Get inside the black box. 15% of valid orders will decline because currency/card clashes
  • 56. 25% reduction in cart abandonment Checkout– showing the cart during checkout is proved to work well.
  • 57. the sale is COMPLETED?... Our mission is NOT!
  • 58. 5. The “After Purchase” disorder 6 % of orders will reverse…
  • 59.
  • 60.
  • 61.
  • 62. Affiliates Remember: Take charge over the SALE! (not just the Traffic)
  • 64. That's it… Thanks! [email_address]

Hinweis der Redaktion

  1. http://www.buildingkeystones.com/2011/03/how-do-you-handle-subscription-renewals/
  2. א
  3. פרימיום הוא מודל טולרנטי יותר - אתה משלם רק שאתה בוחר - תקופת חינם היא למעשה הבהרה שהשירות בתשלום , השאלה היא רק מתי . לכן אם ברור לך מהות השירות שאתה נותן , התשובה ברורה מאליה . תקופת ניסיון יכולה להיות גם ככלי המרה של לקוחות פרימיום , אבל זה פחות נפוץ - שורה תחתונה אפשר לנסות הכל במידה וניתן . your marketing cost is the free users- Dropbox CEO Drew Houston*
  4. Jigsaw http://www.forentrepreneurs.com/sales-funnel/
  5. לפעמים לא באשמתכם