4. Continuous Improvement Statistical Process Control Process Management Design Of Experiments Creative thinking Voice of The customer Balanced scorecards Analysis of variance Process design or redesign Six Sigma Tools and methods
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12. Customer, Market info Process Data Future Insights Strategic and Operational decisions RESULTS Closed-Loop System
13. X Inputs X X X Customers Y Products Y Profits Y The Business Process Model Upstream and downstream variables Organization/Process
22. Six sigma improvement and management strategies Process Improvement Process Management Process design Or redesign Six sigma strategies
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27. The DMAIC model of Six Sigma Improvement DMAIC 2.Measure 5.Control 1.Define 3.Analyse 4.Improve
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31. The Six Sigma Roadmap Identify core processes and key customers Expand and integrate The six sigma system Define Customer Requirements Measure Current Performance Prioritize, Analyze & Implement Improvements