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The Power of Digital Self


Vijayanta Gupta
Director, Industry Strategy and Marketing, Adobe EMEA




 © 2012 Adobe Systems Incorporated. All Rights Reserved.
© 2012 Adobe Systems Incorporated. All Rights Reserved.   2
central
                                                                                                                v=λf                                       automotive


                                             art+architecture                                                                    manufacturing
                                                                                                                                                                            <$12k

                                                                                         $12k-$25k
                                                                                                      09                    36-55
                                                 03                                                  #2950392
                                                                                                                                                      Fb = Vρg = mg
                                                                                                                                                                                     05
                     12-18                                                                             #FFCC00
                                                                        #eeccff
                                                                                                                             F = k ( q1 q2 / r2 )
    V = V0(1 + βΔ T )
                                                                      urban                            northwest02                   female           southeast              #00e0c9

$50k-$100k                                                                                 08            001 002 003
                                                                                                         004 005 006
                                                                                                                                  government                                        rural
                     education                                                    male
                                                                                                            financial services
                                                                                                         007 008 009
                                                                                                                                              18-36               #f1f1f1


                                        southwest                                            01                          #239857                                                     10
            55+
                                                                                                                                     $25k-$50k
                                                                                                                                                         04       northeast
                                                                                                     suburban
                                                                                                                             banking

                     ( sin θ1 )/(sin θ2 ) = v1 /v2 = n2 /n1 = λ1 /λ2                                                             1/ Ceq = 1/ C1 + 1/ C2 + 1/ C3

  © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
central
                                                                                                              v=λf                                         automotive


                                             art+architecture                                                                   manufacturing
                                                                                                                                                                            <$12k

                                                                                         $12k-$25k
                                                                                                      09                   36-55
                                                 03 UNIQUE SITES
                                                 524,867                                   +798%#2950392
                                                                                                 READERSHIP                                          Fb = Vρg44.098%USERS
                                                                                                                                                              = mg
                                                                                                                                                             TABLET                  05
                     12-18                                                                            #FFCC00
                                                                        #eeccff
                                                                                                                            F = k ( q1 q2 / r2 )
    V = V0(1 + βΔ T )
                                                                      urban                           northwest02                   female           southeast               #00e0c9

$50k-$100k                                                                                 08           001 002 003
                                                                                                        004 005 006
                                                                                                                                 government                                         rural
                     education                                                    male
                                                                                                           financial services
                                                                                                        007 008 009
                                                                                                                                             18-36                #f1f1f1


                                        southwest
                                              89.78%               CLICKTHROUGH              01            PRICE RANGE  #239857     RICH CONTENT
                                                                                                           BASED ON PHONE $25k-$50k AND EXPERIENCE
                                                                                                                                                                      398% ROI       10
            55+
                                                                                                                          DATA
                                                                                                                                                         04       northeast
                                                                                                     suburban
                                                                                                                            banking

                     ( sin θ1 )/(sin θ2 ) = v1 /v2 = n2 /n1 = λ1 /λ2                                                            1/ Ceq = 1/ C1 + 1/ C2 + 1/ C3

  © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.                                  5
USER ACTIONS do I know about this visitor?
                                                                    1. What                                                          USER EXPERIENCE
                                           Clicks on product                    Stock hits $50 and
                                                                                  triggers an alert
                                           Clicks on a news
                                            story                                Downloads a
                                                                                        2. What do I predict will make the visitor
                                                                                  whitepaper
                                           Walks into store                               take the action I want?
                                                                                 Updates golf
                                                                                            30% off, Free shipping
                                                                                  scores    Golf Stories
                                                                                              Product Recommendation

                                                                                        3. Access & Assemble the Digital assets
                                                                                           that match what I predict




                                                                                        4. Deliver those Digital Assets to the
                                                                                           visitor in the right channel




                                                                                                         The Last Millisecond
                                              .000                                                .001                                .002             .003




© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Marketers need capability that optimizes the customer
                                                marketing experience – the point of digital interaction …
                                                                “The Last Millisecond”




                                                                                                   DYNAMIC
                                                 CONSUMER                     DECISIONING &
                                                                                                  CONTENT    DELIVERY
                                                  PROFILE                      ALGORITHMS
                                                                                                  ASSEMBLY




© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.                   7
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.   8
Drive increased customer engagement
                                                with personalized experiences




© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Gain insights & provide measurable ROI
                                                on marketing investment




© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
LEAPFROG…


© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.   11
of CEOs Do Not Trust Marketers

                                                                                  70% believe marketers are disconnected
                                                                                  from business results

                                                                                  69% believe marketers live too much in
                                                                                  their creative and social media bubble

                                                                                  “Marketers will have to understand they
                                                                                  need to start „cutting the rubbish‟.”



Source: Fournaise Marketing Group. July 12, 2012

© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.   13
Changing the world
                                                                                through digital
                                                                                 experiences




© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.           14
© 2012 Adobe Systems Incorporated. All Rights Reserved.

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The Power of Digital Self

  • 1. The Power of Digital Self Vijayanta Gupta Director, Industry Strategy and Marketing, Adobe EMEA © 2012 Adobe Systems Incorporated. All Rights Reserved.
  • 2. © 2012 Adobe Systems Incorporated. All Rights Reserved. 2
  • 3. central v=λf automotive art+architecture manufacturing <$12k $12k-$25k 09 36-55 03 #2950392 Fb = Vρg = mg 05 12-18 #FFCC00 #eeccff F = k ( q1 q2 / r2 ) V = V0(1 + βΔ T ) urban northwest02 female southeast #00e0c9 $50k-$100k 08 001 002 003 004 005 006 government rural education male financial services 007 008 009 18-36 #f1f1f1 southwest 01 #239857 10 55+ $25k-$50k 04 northeast suburban banking ( sin θ1 )/(sin θ2 ) = v1 /v2 = n2 /n1 = λ1 /λ2 1/ Ceq = 1/ C1 + 1/ C2 + 1/ C3 © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
  • 4. © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
  • 5. central v=λf automotive art+architecture manufacturing <$12k $12k-$25k 09 36-55 03 UNIQUE SITES 524,867 +798%#2950392 READERSHIP Fb = Vρg44.098%USERS = mg TABLET 05 12-18 #FFCC00 #eeccff F = k ( q1 q2 / r2 ) V = V0(1 + βΔ T ) urban northwest02 female southeast #00e0c9 $50k-$100k 08 001 002 003 004 005 006 government rural education male financial services 007 008 009 18-36 #f1f1f1 southwest 89.78% CLICKTHROUGH 01 PRICE RANGE #239857 RICH CONTENT BASED ON PHONE $25k-$50k AND EXPERIENCE 398% ROI 10 55+ DATA 04 northeast suburban banking ( sin θ1 )/(sin θ2 ) = v1 /v2 = n2 /n1 = λ1 /λ2 1/ Ceq = 1/ C1 + 1/ C2 + 1/ C3 © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 5
  • 6. USER ACTIONS do I know about this visitor? 1. What USER EXPERIENCE  Clicks on product  Stock hits $50 and triggers an alert  Clicks on a news story  Downloads a 2. What do I predict will make the visitor whitepaper  Walks into store take the action I want?  Updates golf  30% off, Free shipping scores  Golf Stories  Product Recommendation 3. Access & Assemble the Digital assets that match what I predict 4. Deliver those Digital Assets to the visitor in the right channel The Last Millisecond .000 .001 .002 .003 © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
  • 7. Marketers need capability that optimizes the customer marketing experience – the point of digital interaction … “The Last Millisecond” DYNAMIC CONSUMER DECISIONING & CONTENT DELIVERY PROFILE ALGORITHMS ASSEMBLY © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 7
  • 8. © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 8
  • 9. Drive increased customer engagement with personalized experiences © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
  • 10. Gain insights & provide measurable ROI on marketing investment © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
  • 11. LEAPFROG… © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 11
  • 12. of CEOs Do Not Trust Marketers  70% believe marketers are disconnected from business results  69% believe marketers live too much in their creative and social media bubble  “Marketers will have to understand they need to start „cutting the rubbish‟.” Source: Fournaise Marketing Group. July 12, 2012 © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
  • 13. © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 13
  • 14. Changing the world through digital experiences © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 14
  • 15. © 2012 Adobe Systems Incorporated. All Rights Reserved.

Editor's Notes

  1. Leapfrog the competition – learn from what has already been done for addressing the digital self and start thinking about personalization driven by data, content and optimisation. Now I am going to change gears…when you build your strategy around the digital self of your customer and use data, content and optmisation to their maximum, you become more relevant to your customer. However, that is not the only benefit of focussing on data, content and optimisation…focussing on these also allows us to…
  2. …start changing the world through digital experiences, one digital experience at a time…time after time.