The Power of Digital Self1. The Power of Digital Self
Vijayanta Gupta
Director, Industry Strategy and Marketing, Adobe EMEA
© 2012 Adobe Systems Incorporated. All Rights Reserved.
2. © 2012 Adobe Systems Incorporated. All Rights Reserved. 2
3. central
v=λf automotive
art+architecture manufacturing
<$12k
$12k-$25k
09 36-55
03 #2950392
Fb = Vρg = mg
05
12-18 #FFCC00
#eeccff
F = k ( q1 q2 / r2 )
V = V0(1 + βΔ T )
urban northwest02 female southeast #00e0c9
$50k-$100k 08 001 002 003
004 005 006
government rural
education male
financial services
007 008 009
18-36 #f1f1f1
southwest 01 #239857 10
55+
$25k-$50k
04 northeast
suburban
banking
( sin θ1 )/(sin θ2 ) = v1 /v2 = n2 /n1 = λ1 /λ2 1/ Ceq = 1/ C1 + 1/ C2 + 1/ C3
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
4. © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
5. central
v=λf automotive
art+architecture manufacturing
<$12k
$12k-$25k
09 36-55
03 UNIQUE SITES
524,867 +798%#2950392
READERSHIP Fb = Vρg44.098%USERS
= mg
TABLET 05
12-18 #FFCC00
#eeccff
F = k ( q1 q2 / r2 )
V = V0(1 + βΔ T )
urban northwest02 female southeast #00e0c9
$50k-$100k 08 001 002 003
004 005 006
government rural
education male
financial services
007 008 009
18-36 #f1f1f1
southwest
89.78% CLICKTHROUGH 01 PRICE RANGE #239857 RICH CONTENT
BASED ON PHONE $25k-$50k AND EXPERIENCE
398% ROI 10
55+
DATA
04 northeast
suburban
banking
( sin θ1 )/(sin θ2 ) = v1 /v2 = n2 /n1 = λ1 /λ2 1/ Ceq = 1/ C1 + 1/ C2 + 1/ C3
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 5
6. USER ACTIONS do I know about this visitor?
1. What USER EXPERIENCE
Clicks on product Stock hits $50 and
triggers an alert
Clicks on a news
story Downloads a
2. What do I predict will make the visitor
whitepaper
Walks into store take the action I want?
Updates golf
30% off, Free shipping
scores Golf Stories
Product Recommendation
3. Access & Assemble the Digital assets
that match what I predict
4. Deliver those Digital Assets to the
visitor in the right channel
The Last Millisecond
.000 .001 .002 .003
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
7. Marketers need capability that optimizes the customer
marketing experience – the point of digital interaction …
“The Last Millisecond”
DYNAMIC
CONSUMER DECISIONING &
CONTENT DELIVERY
PROFILE ALGORITHMS
ASSEMBLY
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 7
8. © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 8
9. Drive increased customer engagement
with personalized experiences
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
10. Gain insights & provide measurable ROI
on marketing investment
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
12. of CEOs Do Not Trust Marketers
70% believe marketers are disconnected
from business results
69% believe marketers live too much in
their creative and social media bubble
“Marketers will have to understand they
need to start „cutting the rubbish‟.”
Source: Fournaise Marketing Group. July 12, 2012
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
13. © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 13
14. Changing the world
through digital
experiences
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 14
Editor's Notes Leapfrog the competition – learn from what has already been done for addressing the digital self and start thinking about personalization driven by data, content and optimisation. Now I am going to change gears…when you build your strategy around the digital self of your customer and use data, content and optmisation to their maximum, you become more relevant to your customer. However, that is not the only benefit of focussing on data, content and optimisation…focussing on these also allows us to… …start changing the world through digital experiences, one digital experience at a time…time after time.