Luis vidigal - Working in a digital and inclusive government - COST Peniche 2015
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"Working in a digital and inclusive government" Presentation during the Meeting of Dynamics of Virtual Work (COST) in Peniche (Portugal)
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Luis vidigal - Working in a digital and inclusive government - COST Peniche 2015
- 2. Luis%Vidigal% Summary% • The!Context! – Economic%and%social%crises% – New%approaches%with%ICT%% • My!research! – OrganizaIonal%Interoperability% – Life%events%and%collaboraIon%radar% • Working!in!e9Government!! – ReducIon%and%creaIon%of%jobs% – CiIzenship%mediators% % 2%
- 4. Luis%Vidigal% !!!!!!!!Networked! !!!!!!!!State! !!!!!!!!New!Public!Service! XXI State%Models% From%Government%to%Governance% 4 !!!!!!!Business! !!!!!!!!State! !!!!!!!!!!!!!!!!!!!!New!Public!Management! 80th XX BureaucraAc! State! Weberian! 20th XX Administered% Client% CiIzen% We are here
- 7. Luis%Vidigal% User`Centric%e`Government% 7% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% MT% PT% ES% EE% IE% FI% AT% NL% SE% DK% IT% FR% LV% LT% PL% BE% EU28% UK% SI% DE% LU% BG% CY% CZ% HR% EL% HU% RO% SK% User-Centric eGovernment in the EU (2012-2013)
- 8. Luis%Vidigal% Transparent%e`Government% 8% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% MT% EE% PT% AT% LT% ES% FR% FI% LV% SE% DK% SI% NL% BE% IT% EU28% IE% HR% UK% BG% PL% LU% CY% DE% CZ% HU% EL% SK% RO% Transparent eGovernment in the EU (2012-2013)
- 10. Luis%Vidigal% e`Government%usage% So%much%services%and%so%few%users...% 10% 0%% 10%% 20%% 30%% 40%% 50%% 60%% 70%% 80%% 90%% 100%% DK% NL% SE% FI% FR% LU% AT% SI% BE% DE% EE% IE% ES% EU28% UK% PT% HU% EL% LV% LT% SK% MT% CY% CZ% HR% PL% BG% IT% RO% eGovernment use by citizens in the last 12 months 2012 2013 Source: EUROSTAT Target% • 50%%of%populaIon%using%e`Government%in%2015% SituaIon%in%2013% • 41%%in%EU%ande%36%%in%Portugal%
- 15. Luis%Vidigal% A%big%Risk% 15% A%destroyed,%unmoIvated%and% inefficient%state%becomes%an%amracIon% for%illegaliIes%and%corrupIon%% Sovereignty! eroded!! • external%intervenIon%% • poliIcal%discrediIng%% • devaluaIon%of%the%role% of%the%state%% • etc.% PopulaAon! divided! • young%against%old% • private%sector%against% public%sector% • employed%against% unemployed% • etc.%%
- 16. Luis%Vidigal% Efficiency%opIons% 16% Resources! (inputs)! decrease!and! outputs! increase!! Resources! remain!the! same!and! outputs! increase!! Resources!increase! but!outputs! increase!by!an! even!larger! amount! Outputs! remains!staAc! but!resources! decrease!! Outputs! decrease!but! inputs!decrease! by!an!even! larger!amount!! Growth! State!AutomaAon! State!ReducAon! • reducIons%in%public% salaries%and%pensions% • sale%of%more%public% assets% State! Austerity! Pollim%and%Bouckaert%(2011)%%OpAmisAc! Outcomes%and%EffecIveness%% PessimisAc! Outputs%and%Efficiency%%
- 18. Luis%Vidigal% AlternaAve!ways! for!State!Reform! 18% ReducAon!of!State! • Staff%reducIon% • Cuqng%salaries%and%pensions% • Sale%of%assets% Estado Austerity! Doing!less! with!much!less! Radical%benefits% Efficiency%and%ProducIvity! AutomaAon!of!State! • eAGovernment" • DematerializaIon% • Interoperability% • Priority%to%CiIzen% • CollaboraIon% • Sharing% ! Growth Doing!much!more! with!less! 985%!
- 25. Luis%Vidigal% AdministraIve%Reform% in%Post%NPM% 25% CiAzen9centric! • Whole%of%Government% • Joined%up%Government% • CollaboraIve%Government% AutomaAon! • e`Government% • Digital%Era%Governance% • Real%Time%Government% Government! TransformaAon! !
- 32. Luis%Vidigal% 32% AdministraIon%by%Network?% Interoperability?% Organizacional “Peopleware” (Will) Informacional / Semantics “Infoware” (Línguage) Technological “ Software” and “Hardware” (infrastructure) It is here that everything fails Joined%up…!% Whole%of…!% Transform…!% Digital…!%
- 36. Luis%Vidigal% Holes%in%the%Whole%of%Government% 36% 300! 5! 300! 5! Speed!of!Lazy!snails!
- 37. Luis%Vidigal% Ministry%1% Ministry%2% Ministry%3% Ministry%n% Time! Cost! Quality! Maturity!Stages! for!e9Government! Andersen%e%Henriksen%(2006)% Layne%e%Lee%(2001)% Dep.%A% Dep.%C% Dep.%n% Closed!NPM! Entrepreneurship! What!Strategy! What!leadership! Audiences! Life!Events! x x x x% x x x x% x x x x% x x x x% x x x x% x x x x% Reality%of%“to%be”%(Closed)% NormaIvity%of%“should%be”%(Shared)% A%wider%horizontal%vision%of%public%services% Closed%“Consultocracy”%Denis%Saint%MarIn%(2000;%2007)% Dep.%B% CoproducAon! of!value! John%Alford%(2009)% 37%
- 40. Luis%Vidigal% 14%Systems%/%Life%Events% TransformaIonal%and%collaboraIve% • Born%ciIzen% • CiIzen%card% • Social%benefits% • Health%moderator%fee% • Buying%a%house%% • Changing%address% • CreaIng%a%business% • Car%documents% • Zero%Licencing% • CerIficate%of%no%debt% • Sharing%business%data% • Industrial%licence% • Death%cerIficate% • Interoperability%plaworm% 40%
- 49. Luis%Vidigal% Finish%all%cerIficates%and%vouchers!% Proof!me!of!who!you!are! Proof!me!that!you!don’t! have!debts!to!the!State! Cer7ficates" and"vouchers" are"“bits”"and" web"services" Once Only Proof!me!that!you!are! not!a!criminal! People! Enterprises! Territory! Vehicles! 49%
- 50. Luis%Vidigal% Sharing%for%quality% 50% Degree!of! InformaAon! sharing! Quality!of!service! Once Only
- 51. Luis%Vidigal% Remove%arbitrariness% The!real!Law! is!in!the! algorithm! Recover% • Accountability% • CoordinaIon% • Transparency% • Equality% • ImparIality%% New%Weberian% and%post%NPM%% From uncertainity of More or Less To%the%certainity%of%Yes!or!Not! 51%
- 53. Luis%Vidigal% A%new%model%for%the%state%reform% Shared!repositories!(data%orientated)% Processes!and!CommuniAes! (life%events%oriented)% People% Companies% Territory% Vehicles% Re9think!OrganizaAonal!Structures!for!e9Government! Re9think!Social!Networks!for! e9Governance! • Openness% • CollaboraIon% • ParIcipaIon% • Transparency% • Mutual%Trust% 53% CiAzenship!(Public%Engagement)% ProducAvity!(CollaboraIve%Services)%
- 55. Luis%Vidigal% • Dream! • Inovate! • Create! • Communicate! • Give!affecAon! • Decide! Information & Knowledge Cognitive & nonroutine tasks Dave! 2001 Space Odissey (Stanley Kubrick - 1968) Knowledge!Worker! • Search! • Collect! • Copy! • Compare! • Put!in!order! • Calculate! • Measure! • Verify! • Archive! Energy & Data routine & mechanical tasks 55%
- 59. Luis%Vidigal% ReducIon%and%creaIon% of%intermediate%jobs% 59% technology increasingly replaces medium- skilled jobs, leading to earnings polarisation OCDE%(2014).%Policy%Challenges%for%the%Next%50%Years.%Economic%Policy%Paper,%July%No.%9% (Braconier%et%al.,%2014;%Goos%et%al.,%2010;%Causa%et%al.,%2014)% “Citizenship mediators”%
- 63. Luis%Vidigal% From%Shopping%Centers%to% Universal%Digital%Services% 63% !!!!!CITIZEN!SPACE! • Decentralized%around%the%country% • Integrated%and%oriented%to%life%events% • Cheap% • Centralized%in%big%ciIes% • Disintegrated% • Costly% !!!!!CITIZEN!SHOP!