1. VICKY SALUJA
Technical Support/ System Associative: Service Desk
GTS, Optimized Services
IBM India Pvt. ltd
# Ph. (M) +91 8800144777
Email: vicsaluj@in.ibm.com
vickysaluja17@gmail.com
CAREER OBJECTIVE
To work as an System Engineer/Network Engineer in specialized team where I can use my expertise and
skills gained in the previous assignments to achieve organizational goals.
EXPERIENCE
Project : Standard Insurance Company
Technology : B2B
Duration : 18 May 2015 to current
Current Role : Technical Support/ System Associative: Service Desk
ABOUT CLIENT
Standard insurance:
Standard Insurance Portland, Oregon, United States
Standard Insurance Company, also branded as The Standard, is an American insurance and
financial company which is a subsidiary of Stan Corp Financial Group, headquartered in
Portland, Oregon.
The Standard covers 8.5 million people (June 30, 2008) in the USA through and out of
above 30000 employers with group and individual disability insurance, group life, AD&D and
dental insurance, retirement plans products and services, individual annuities. It is licensed
in 49 states and Washington, DC. In New York it has Standard Life Insurance Company of
New York.
The Standard was founded in 1906 by a German immigrant Leo Samuel.
In 2006, on a 100th anniversary celebration the company launched The Standard Charitable
Foundation with emphasis on helping individuals and families who have experienced a loss
or setback such as a major disability or the loss of a loved one.
PROJECT DESCRIPTION
 End User Support Service Desk
 Support Based (USA,INDIA)
 Level 1, CTS ,ITIL ,Swivel Desk ,Outage Desk ,EMB(Escalation Mail Box)
management
 “SLA –SLO Achievement for both the account.

2.  Implement the communications as defined in the Communications Plan; provide
stakeholders with information explaining the new organization and their roles within
the organization.
 Work towards enabling all of the resources on the deal to successfully access the
systems and tools they need to deliver the service to the client.
 Manage and deliver Process Documentation
ROLES AND RESPONSIBILITIES:
 Execute Transfer Approach and Knowledge Transfer Plan
 Manage and deliver appropriate Project/Transition Management Processes, Models &
Tools
 Ensure all resources have required knowledge to take on service
 All Client calls and knowledge transfer for new product or tools handling.
 Driving Compliance & security for the team.
 Providing Technical Support on callsto the end-user.
 Providing Troubleshooting evolving around:-Active Directory,System Failure,Screen
Error(Black/Blue),System Restore,Outlook Troubleshooting & various other aspects of
Windows Troubleshooting.
 Dealing with Incident tickets,Service Requests.
ACHIEVEMENTS:
1. Awarded Star Performer 1 time. (IBM INDIA)
2. Multiple Client appreciation in IBM INDIA.
3. Among the top Talent of IBM INDIA for year 2015
4. In last 1 years with IBM got Multiple Appreciations from Client & Account Management
Team that I have worked with.
EDUCATIONAL QUALIFICATION
EXAMINATION COLLEGE/SCHOOL UNIVERSITY / BOARD YEAR OF
PASSING
%
Bachelor’s Degree
B.Tech
(Information
Technology)
Delhi Institute of
Technology &
Management(DITM
College) , Sonepat
Maharishi Dayanand
University (MDU)
,Rohtak
2014 65%
Senior Secondary S.M Arya Public School ,
New Delhi
Central Board of
Secondary Education
(CBSE) ,New Delhi
2010 55%
Secondary S.M Arya Public School ,New
Delhi
Central Board of
Secondary Education
(CBSE) ,New Delhi
2008 60%
CERTIFICATIONS

3.  CCNA Certification from Aptech.
STREGHTS AND SKILL SET
 Ability to multi-task, work in a demanding global multi-disciplinary team environment,
work independently and a demonstrated ability and willingness to take ownership of the
problem as well as lead a team of colleagues on Projects.
 Ability to catch up with new technologies and to work in a high-paced dynamic
environment.
 Flair for understanding and being responsive to customer needs, working under tight
deadlines.
 Have the ability to articulate technology concepts to both high level business audiences
and highly technical individuals.
 Excellent leadership, inter-personal and communication skills.
PERSONAL DETAILS
 ADDRESS : 34-B L.I.G Flats Madhuban Enclave Madipur
New Delhi - 110063
 FATHER’S NAME : Sh. Rajesh Saluja
 DATE OF BIRTH :17 Nov 1992
 Gender :Male
 NATIONALITY :Indian
 LANGUAGES KNOWN :English, Hindi
 MARITAL STATUS :Single
Date:
PLACE: New Delhi Vicky Saluja