3. Wireframes: sketching password recovery
Challenge:
Experiment with ways to
accommodate users who were
unaccustomed to online
accounts.
Solution:
I started with sketched
wireframes that were informal
enough to comfortably discuss
new ideas. Though this
particular screen could never
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make it to production, it was
valuable to consider in sketch
form.
4. Wireframes: sticky notes and collaboration
Challenge:
Teach information architecture
concepts to my web
counterpart in Rwanda.
Solution:
When he visited us in DC, we
built sticky note wireframes
together. The physicality and
exibility of the written sticky
notes and printed page
templates made the activity
more interactive and inviting
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than if we had used a
computer or a whiteboard.
5. Wireframes: vector images of registration
Challenge:
Register to Participate in Discussions
Create a registration process
Name that would ease account
Who are you? Select your role creation for Rwanda Education
Where are you? Select your school Commons users, who are
Which website do you use most often? inexperienced with online
Gmail MySpace accounts.
Yahoo! Mail Facebook
Flickr AOL
I do not use any of these websites.
Solution:
Continue
So we could focus more easily
on the microcopy and
question format, I created the
registration wireframes
outside of the context of the
rest of the site. We separated
questions into multiple
Page 2
screens, to ease completion.
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6. Wireframes: interactive HTML prototype
Challenge:
Test new Rwanda Education
Commons functionality with
users before the changes were
made to the live site.
Solution:
I moved from tweaking vector
image wireframes to creating
interactive prototypes with
HTML, CSS, and basic
JavaScript. By using front-end
technologies, we were not
only able to use these
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prototypes in usability testing,
but it also eased the transition
to the production build.
8. Site map: simple and dynamic
Proposed NACI Sitemap -- 24 June 2009
Challenge:
Communicate the information
About NAEPP
About NACI
What is Asthma?
Managing Asthma
architecture of the National
Asthma Control Initiative
Clinical Practice Recommendations
Enhancing Implementation Individual resources can be linked
from the rest of the site according to relevance.
website to the client.
Learn: Educate Yourself
Teach: Educate Your Audience
Exchange: Collaborate with Others
National Partners Program
Local Champions Program
Demonstration Projects
Solution:
NAEPP Materials
Inhaled Corticosteroids
Asthma Action Plans
Asthma Severity
Browse by Subject
Asthma Control
!"#$%&'"
Follow-up Visits
($)*"&
All resources can be accessed through Environmental Exposures
any of the three “Browse by” branches. Disparities
Providers
This simple site map, which
Browse by Target Audience
Patients & Families
Schools and Childcare
Healthcare Policy/Finance
pulled most of its content from
Coalition Leaders & Community Advocates
Action Kits
a mind mapping tool,
Slide Decks
Browse by Type Newsletters
Handouts provided a way to visualize
and discuss the architecture of
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the in-progress site.
9. Flowchart: issue tracker process
start
reporter
Challenge:
NEED INFO
NEW
Help members on the Rwanda
Education Commons team
tracker
manager
understand the processing of
NEED INFO
NEEDS
LOE
tickets in our issue tracker.
WORKING AS
INTENDED
lead
developer
NEEDS
CANNOT
REPRODUCE
Solution:
ASSIGNMENT
project
WILL NOT FIX
I created a ow chart that
manager
n o w o r k re
q ui
re d
documented the process that
NEED INFO
ASSIGNED tickets would go through and
DUPLICATE the roles which would have
owner
i s s u e a l re a
dy t
d
ra c
ke
the responsibility to move the
ACCEPTED
ticket through each stage.
NEED INFO
WORK FIXED end
STARTED
ve d
WORK i s s u e re s o l
COMPLETE
reporter
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10. Concept model: development cycle
Liferay Theme Development Cycle
Challenge:
( start )
Edit CSS les
Explain to my Rwandan
to position and style elements
counterpart the preferred
Edit Velocity les
process for developing and
to create/alter HTML elements
publishing themes for Liferay
Portal.
Zip saved les
as .war format
Solution:
View results
in Firefox and IE6 I created this simple concept
Upload .war le
model to map each step
( nish ) to development site
needed to create and deploy a
theme. When I explained the
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process, we spoke though VoIP
and walked through the
model step by step.
11. Concept model: social media notes
The POST Method and other Social Media Notes
Challenge:
Who are you targeting?
What are they already using?
People
Assess your audience's social activities
How are they using it?
Who do they already interact with?
Where will they want to talk to you?
Share a social media strategy
planning process with team.
Listening (you monitor)
Talking (you publish)
Objectives
Decide what you want to accomplish
Energizing (you connect others)
Supporting (you provide tools)
Embracing (you collaborate) Solution:
In addition to talking my team
Strategy
What will change?
How will you know it changed?
How will your organization change in response?
through the POST Method at a
Plan for how their lives will change
team meeting, I handed out
Blogs
Bookmarks
this diagram to capture the
Multimedia
Technology
What technology or technologies
will help you reach your customers
to bring about that change?
General Social Networks
Professional Social Networks
Moblie and Twitter
essential parts of the process.
Games and Virutal Worlds
Decide which technology to use Combined Strategy
Take advantage of automation when strategic Use the audience’s language
Coordinate social media and traditional media e orts Follow the technology’s social norms
SOCIAL MEDIA
Measure through multiple metrics Focus on building a community
Manage expectations within organization Be human!
Know how and when to respond to negative responses
Keep an acceptable use policy Not a quick x
Monitor the channels for related discussions
from the InsideNGO Social Media Roundtable on June 17, 2009 || Notes by Veronica Erb
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13. Research report: usability testing
Challenge:
Document the second set of
research for the Rwanda
Education Commons.
Solution:
This quick and simple
document served as a way for
us to record the results of the
usability tests. Its list of
changes and observed
behaviors provided just the
level of context our team
needed.
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14. Competitive review: online communities
Challenge:
!"#$"%&'(&)*+",-."//&0'+12&3/"+&456"+(,7"& Find ways to design an online
community for teachers.
8'%&-'"/&)*+",-."//&+".,6"&6'&!9:;&
F903#9)F9;'<G$'==)<&G)HI/)9<5')G2EE';'&()<3G2'&1'=8)'<19)=(;25'=)(0)J')<)52J;<&()0&$2&')K''(2&#)
%$<1')E0;)(90=')<3G2'&1'=8)<&G)'<19)K3=()%;052G')<)5<;2'(L)0E)10&('&()2&)'<=2$L)<11'==2J$')K<&&';")
F9')!<L)F9;'<G$'==)G'5'$0%=)10KK3&2(L)<&G)G'$25';=)10&('&()1<&)9'$%)HI/)10&=2G';)90!)(0)
G'5'$0%)2(=)0!&)10KK3&2(L)<&G)G'$25';)2(=)0!&)10&('&(") Solution:
<*,6&$/&)*+",-."//;&
F9;'<G$'==)2=)<&)0&$2&')G'=2#&)10KK3&2(L)=3%%0;('G)JL)%<2G)=(<EE")M'KJ';=)0E)(9')10KK3&2(L)
2&(';<1()2&)<)5<;2'(L)0E)!<L=8)E;0K)=3JK2((2&#)G'=2#&=)E0;)%'';);'52'!)(0)9'$%2&#)'<19)<&0(9';)$'<;&)
Though the Threadless
&'!)G'=2#&)('19&2N3'=)(0)G2=13==2&#)(9')$<('=()K052');'$'<='")F9;'<G$'==)=(<EE)K'KJ';=)%;052G')
13=(0K';)=3%%0;(8)19<$$'&#')(9')10KK3&2(L)!2(9)G'=2#&)10&('=(=8)<&G)3$(2K<('$L)G'12G')!9219) audience of the designers is
G'=2#&=)<;')%;2&('G")
quite different from our group
8'%&-'"/&)*+",-."//&-'&$6;&
F9')2&(';<1(25')%0;(20&)0E)F9;'<G$'==O!9<()J'=();'$<('=)(0)HI/O1<&)J')=''&)2&)(9')E0;3K")F9')
of teachers, the Threadless
E0;3K)10KJ2&'=)G2=13==20&=8)J$0#=8)&'!=8)<&G)K3$(2K'G2<)2&(0)<)=2&#$')=L=('K"))
website provided inspiration.
:'56"56&)=>"/&
This overview highlighted
F9;'<G$'===)G'$25';=)=2P)(L%'=)0E)10&('&()(9;03#9)2(=)E0;3K)=L=('K")F903#9)HI/)K<L)&0()G2;'1($L)
2K%$'K'&()'<19)10&('&()(L%')3='G)JL)F9;'<G$'==8)(9')$2=()J'$0!)=3##'=(=)<);03#9$L)'N325<$'&()HI/) features and an approach from
10&('&()(L%')E0;)'<19)F9;'<G$'==)10&('&()(L%'")
+" Q$0#=) which the Rwanda Education
Q$0#=)<;')%0=(=)JL)2&G252G3<$)10KK3&2(L)K'KJ';=")F0%21=)<;')0E('&);'$<('G)(0)(=92;()
G'=2#&8)J3()1<&)<$=0)J')(<&#'&(2<$$L);'$<('G)0;)'5'&)0EE)(0%21")D0=(=)1<&)J')<)E'!)
$2&'=)0;)$0)0;)='5';<$)%<;<#;<%9=)!2(9)2K<#'=)0;)'KJ'GG'G)52G'0=")Q$0#=)9<5')(9')
Commons could learn.
0%(20&)0E)J'2&#)E3;(9';)1$<==2E2'G)<=R)S'&';<$8)4;()T)>'=2#&8)F2%=)T)F;21U=8)0;)D;0V'1(=")
HI/)'N325<$'&(R)>2=13==20&=)
!!!"#$%"&'()*)+,-.)/0&&'1(213()45')678),(9):$00;)*)7<=92&#(0&8)>/)?@@@A)*)BC4) D<#')+)0E).)
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15. Research design: consensus on a logo
GLP Logo Redesign -‐ Activity
Challenge:
In order to represent the many aspects of GLP, we asked our designers to create Select a new logo for the
logo comps focused on three GLP concepts:
Global Learning Portal.
global connections
learning and knowledge
technology Solution:
The following exercise is intended to promote our focus on what the logo says
about GLP, instead of how we feel about the logo. Take 15 minutes to complete This activity encouraged team
the following steps, and then return to Veronica or Sonja. The prompts aim
to help each of us gather our thoughts before we meet, and the gathered
members to think about their
responses will help ground our group discussion.
preferences before we met.
The kits were intentionally
1. Remove the nine logos from the attached envelope. Familiarize yourself with
them: look them over one at a time, or spread them out on a flat space. hands-on: they included
2. Pick the three most promising logos. Choose based on the graphical printed logo comps,
element you believe has the most potential to represent our the key
GLP concepts. Text content and style can be more easily changed later.
instructions, and a glue stick.
3. Paste the three chosen logos on the attached sheet in the indicated locations, By the time we met, not only
in any order.
had each member already
4. Write down three nouns and three adjectives describing each logo, in the
space provided. Choose the first words that come to mind.
voiced their responses to the
designs, but we had also
achieved a consensus.
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16. Research plan: naming convention card sort
Challenge:
Prevent collisions between
Google Groups and email
addresses when AED switched
from Novell GroupWise mail to
Gmail.
Solution:
I developed a naming
convention and tested it with
users through a card sort. The
research allowed me to re ne
the system into a convention
that prevented collisions and
enabled users to nd and
remember the Groups they
sought.
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