This document provides troubleshooting tips for accessing databases, ejournals, and ebooks off campus. It outlines 4 main steps: 1) Look for OpenAthens or institutional login links, 2) Select Middlesex University from a list of institutions, 3) Login with your UniHub credentials, and 4) Allow cookies to remember your login. It notes some potential errors and reminds users to check the library catalog if access is denied, as not all resources are subscribed to. Contact options for library assistance are also provided.

1. Help getting in!
Troubleshooting access problems off campus:
Databases, ejournals, ebooks
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3. As you may know from experience there are
many errors that can occur. Both to do with
the machine you are using and of course
linking errors do occur with the different
online resources we have access to.
So, if you see any of the below
screens .......

8. .... 1. You need to look for ‘OpenAthens’ or
‘Institutional login’ or ‘Athens authentication’

9. 2. You may need to select your institution
from a list or search as below ....
Your institution may appear
automatically
You may need to search
for it in a search box
Or you can scroll
down and find
Middlesex University
in the list

10. This screen may appear within the database itself
depending what resource you are using ...
Just do the same:
either search or select
‘Middlesex University’

11. 3. Which will take you to this screen (you may also have
seen this straight away without having to select your
institution).
And click the
link which will
take you to ....
Make sure the
box is ticked to
allow Athens to
install cookies
on your
computer and
remember you

12. 4. Middlesex University Login
Login with your
regular UniHub /
computer login

13. This may look
like a lot of steps
but it should
ONLY TAKE A
FEW SECONDS
REMEMBER!
You need to allow your browser
to accept cookies so it can
remember you and you only
need to authenticate yourself
once (some extra security
software like noscript or
adblockers may need adjusting)

14. BUT remember – we don’t have access to everything!
If you are not sure whether you are having a problem with access or if we just don’t subscribe
to a journal then open the library catalogue and do a journal search.....
and the catalogue
will show you
whether we have it
or not, AND which
years we have
access to

15. Still need help?!
You can:
 Use the online Ask a Librarian function to get a quick
answer from home http://askalibrarian.mdx.ac.uk/
 Come to the specialist help zone on the first floor of the
library which is staffed by librarians 11-3 every day. The
librarians are also on call on the below telephone
number 9-5 Mon – Fri (during term time)
 Phone a librarian on call 9-5 Mon – Fri (during term
time) on: 07920507926
 Contact your librarian – Viv
(contact details and working hours to the left)