1. MS DYNAMICS CRM 2011 TRAINING PLAN
TOPIC MODULE
Introduction
Sales Process
Leads
Opportunities
Competitors
Products
Quotes, Orders & Invoices
Marketing FUNCTIONAL
Marketing Lists
Campaigns
Service
Service Calender
Cases
Knowledge Base
Contracts
Settings & Configuration
Administration
Business Management
Data Management
Product Catalog
Customizations
Form Customizations
Relation ships
Views
TECHNICAL
Reports
Advanced Customizations
Processes
Ribbon Customization
Form Scripting
Using Webservices
Plugins