1. PLEASE NOTE
You are not required to identify yourself and your response cannot lead to your identification.
Apart from taking up some of your time, answering this questionnaire presents no risk whatsoever.
Feel free to seek any clarification and ask any question regarding this project.
All responses will be treated in strict confidentiality and will be used for academic research purposes
only.
Your individual opinion is highly valued; therefore if possible, do not confer with others during the
completion of the questionnaire.
Thank you very much for your participation and assistance.
The questionnaire should not take you more then about 5 minutes to complete.
Please note that there is no right or wrong answers; a quick response is generally the most useful.
Please respond to the questions by indicating on a scale from 1
to 5 where your experience lies or by ticking (X) in the boxes
provided for each statement, and
PLEASE ANSWER ALL THE QUESTIONS

2. SECTION 1
1.1 Which mess do you belong:
MESS 1 (RKHS) MESS 2 (FCS)
1.2 How did the meal experience meet with your expectations regarding the food?
1 2 3 4 5
FOOD HIGHLY SATISFIED NEUTRAL DISSATISFIED HIGHLY
SATISFIED DISSATISFIED
Presentation or
Appearance
Taste
Nutritional
Value
Variety
1.3 How did the meal experience meet with your expectations regarding the service?
1 2 3 4 5
SERVICE HIGHLY SATISFIED NEUTRAL DISSATISFIED HIGHLY
SATISFIED DISSATISFIED
Staff
Friendliness
Efficient
Service
Handling of
Complaints
1.4 How did the meal experience meet with your expectations regarding the Ambience?
1 2 3 4 5
AMBIENCE HIGHLY SATISFIED NEUTRAL DISSATISFIED HIGHLY
SATISFIED DISSATISFIED
Mess Hygiene
Staff Appearance
Crockery Cleanliness

3. 1.5 How often in a week do you skip the meal and go to:
Particulars 1 Day 2 Days 3 Days 4 Days 5 Days 6 Days 7 Days
Canteen
Delhi Darbar
Punjabi Dhaba
SECTION 2
2.1 Gender:
MALE FEMALE
2.2 Which batch do you belong:
1st Year 2nd Year Executive
2.3 Where do you live (Hometown) : ____________________
2.4 Would you like to consume region-specific food:
YES NO
2.5 Do you expect to be served quality region-specific food:
YES NO
2.6 Is your decision for the choice of mess affected by the distance of mess from the hostel:
YES NO
2.7 How satisfied are you with the whole meal experience offered at your current mess?
HIGHLY SATISFIED SATISFIED NEUTRAL DISSATISFIED HIGHLY DISSATISFIED

4. 2.8 How do you find the present mess experience when compared with your past mess experience (If any):
HIGHLY SATISFIED SATISFIED NEUTRAL DISSATISFIED HIGHLY DISSATISFIED
2.9 Would you like to shift to the other mess?
YES NO