Presentation on the implementation of Instant Messaging Reference Services at the Lupton Library. Given at the Tennessee Library Association Annual Conference, Chattanooga, TN, April, 2007.
26. Traffic by day of the week What’s up with Tuesday? It’s our busiest day for IM!
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31. Hello, I'm writing a paper for Eng. 122. Which library database will allow me to find Scholarly Journals? hi - what's your topic? haha, it's The Death Penalty. I have to have at least 3 sources showing different views of it. ok, i'd suggest InfoTrac OneFile or OmniFile. both are under "beginning research" when you click on Find Articles. both will let you find articles from scholarly journals. hold on a minute and I'll give you more specific guidance for InfoTrac. Great! hang on - I'm helping someone at the desk. back in a minute Not a prob, I'm here...
43. E-Mail is SO Five Minutes Ago [email_address] [email_address] University of Tennessee at Chattanooga
Hinweis der Redaktion
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VC Archive questions and use them for training new librarians, for improving service, staff development, and discovering what students are asking about. Use an IM aggregator like Meebo, Trillium, GAIM, etc. If librarians are offline, send a message with the reference e-mail address, reference hours, and a request to send the question by e-mail. GAIM covers Using Gaim AIM: Go to this website . MSN (including Hotmail email) : Go to http:// registernet.passport.com / . Yahoo: Go to http:// edit.yahoo.com/config/eval_register . Jabber: See the question How do I register a new Jabber account? below. ICQ: Go to http:// web.icq.com /register . Gadu-Gadu: Use the official client to create an account. Novell: See your Novell server administrator.
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BS Reference librarians practiced sending and receiving Soon we were ready to get our library “buddies” – the librarians that each of us would partner with to practice Every librarian spends at least an hour a week at the Reference Desk. We wanted to prepare them for IM reference using this practice time. Spent a couple of weeks practicing IM-ing at least once a day with our buddies
BS Discuss experience, concerns, problems, questions, ideas, and suggestions See if everyone feels ready to launch IM reference
BS Picked a Monday to start offering IM Reference service