The document provides guidance on how to conduct remote user interviews and observations. It recommends first preparing by determining what information is needed from the research, who to recruit based on location, behaviors and recruitment channels, and how to structure contact through screening questions, emails and scheduling. The process involves carefully selecting participants, communicating clearly with a well-written email, and planning the logistics of remote sessions. Conducting remote user research requires thorough preparation to learn essential insights from users in another location.

1. presents

2. How to get out of the building
without getting out of the building
@UXdna

3. What I won’t talk about
How to use different remote testing tools
Advantages and pitfalls of each type (moderated, unmoderated,
automatic, live, etc.) For this you can read Nate Bolt’s amazing book
‘Remote Research’ or watch his presentation here: http://
www.slideshare.net/boltpeters/remote-research-the-book-the-talk
@UXdna

4. This is about
A practical guide on how to interview and observe
customers remotely
@UXdna

5. PREPARE & ANTICIPATE
@UXdna

6. Example
A Spanish company wants to launch an online
restaurant listing and booking service in Brazil.
@UXdna

7. The process
2. Who?
Who you need
to talk to/test
with?
1. What?
What do you need to learn 3. How?
from it?
How can you get
there, step by step
@UXdna

8. PREPARE & ANTICIPATE
@UXdna

9. 1. What?
What do you need to learn from it?
Interview Show + Interview Beta/Online product Prototype
@UXdna

10. 1. What?
What do you need to learn from it?
Interview Show + Interview Beta/Online product Prototype
@UXdna

11. 1. What?
What do you need to learn from it?
Interview Show + Interview Beta/Online product Prototype
JOURNEY
JOURNEY +
SCRIPT OR SCRIPT OR + A PROTOTYPE
TOPIC MAP TOPIC MAP SCRIPT OR +
TOPIC MAP SCRIPT OR
TOPIC MAP
@UXdna

12. 1. What?
What do you need to learn from it?
Interview Show + Interview Beta/Online product Prototype
JOURNEY
JOURNEY +
SCRIPT OR SCRIPT OR + A PROTOTYPE
TOPIC MAP TOPIC MAP SCRIPT OR +
TOPIC MAP SCRIPT OR
TOPIC MAP
@UXdna

13. 1. What?
What do you need to learn from it?
Interview Show + Interview Beta/Online product Prototype
JOURNEY
JOURNEY +
SCRIPT OR SCRIPT OR + A PROTOTYPE
TOPIC MAP TOPIC MAP SCRIPT OR +
TOPIC MAP SCRIPT OR
TOPIC MAP
VOICE VOICE VOICE
VOICE
WEBCAM WEBCAM WEBCAM
WEBCAM
SCREEN SHARING SCREEN SHARING SCREEN SHARING
@UXdna

14. 1. What?
What do you need to learn from it?
Interview Show + Interview Beta/Online product Prototype
JOURNEY
JOURNEY +
SCRIPT OR SCRIPT OR + A PROTOTYPE
TOPIC MAP TOPIC MAP SCRIPT OR +
TOPIC MAP SCRIPT OR
TOPIC MAP
VOICE VOICE VOICE
VOICE
WEBCAM WEBCAM WEBCAM
WEBCAM
SCREEN SHARING SCREEN SHARING SCREEN SHARING
@UXdna

15. Example
An Axure prototype of a 3 page journey
Will need to build and
test prototype
Will need screen
sharing
Will need voice
Will need to define a
scenario to users
Will need to explain to
users that this is a
prototype, not a real
site
@UXdna

16. Example
An Axure prototype of a 3 page journey
Will need to build and
test prototype
Will need screen
sharing
Will need voice
Will need to define a
scenario to users
Will need to explain to
users that this is a
prototype, not a real
site
@UXdna

17. 2. Who?
RECRUITMENT
A. Location B. Behaviours C. Channels D. What to say?
What do you need
Where are the What will you need
to know about them
people you will Where can you to say to get their
to make them good
need to interview/ find them? attention and how
candidates for a
test with? to do it
test/interview?
@UXdna

18. 2. Who? Recruitment
A. LOCATION Where are the people you will need to interview/test with?
ACCESS
TIME ZONE LANGUAGES VIEWERS
TO TECHNOLOGY
Are the potential Do I speak the local What is the country’s Will I be able to stream
participants on my time language? internet connection to viewers as well?
zone? speed like?
Do I need to hire
What are the times of translation? Skype says 300 kbps
the day I will be able to but you need at least
talk to them/test? Do I need to recruit 512 kbps
participants who speak
English? Speedtest.net
@UXdna

19. Example
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20. Example
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21. Example
PORTUGUESE
5 HOURS BEHIND
OK SPEED
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22. 2. Who? Recruitment
B. BEHAVIOURS What do I need to know about them?
TIGHTLY
DEFINED SET OF LOOSE SET OF
BEHAVIOURS BEHAVIOURS
I need to talk to
teenagers who I need to talk to
have an Android people who go
phone and out dining and
download at least check for good
3 new games a restaurants online
week, every week
@UXdna

23. Example
TIGHTLY
DEFINED SET OF LOOSE SET OF
BEHAVIOURS BEHAVIOURS
We needed to know they were people who are likely to be our current hypothesis
customers, i.e. anyone with a certain level of income (+ 5 minimum wages), who
habitually looked for advice about places to eat online
@UXdna

24. Example
TIGHTLY
DEFINED SET OF LOOSE SET OF
BEHAVIOURS BEHAVIOURS
We needed to know they were people who are likely to be our current hypothesis
customers, i.e. anyone with a certain level of income (+ 5 minimum wages), who
habitually looked for advice about places to eat online
@UXdna

25. 2. Who? Recruitment
C. CHANNEL Where can I find them?
Easier Difficult
List of emails from Publish an ad or Intercept as they
Call centre contacts
current customers post in a forum use website
LIST OF EMAIL ADDRESSES
or PHONE NUMBERS
@UXdna

26. Example
Easier Difficult
List of emails from Publish an ad or Intercept as they
Call centre contacts
current customers post in a forum use website
We published a job position for NOTE: It is important to
‘site tester’ in free job posting get an idea of what sites
websites and ‘Craigslist’ style people use in the
country you are testing
lists
@UXdna

27. Example
Easier Difficult
List of emails from Publish an ad or Intercept as they
Call centre contacts
current customers post in a forum use website
We published a job position for NOTE: It is important to
‘site tester’ in free job posting get an idea of what sites
websites and ‘Craigslist’ style people use in the
country you are testing
lists
@UXdna

28. 2. Who? Recruitment
D. WHAT TO SAY?
D1 D2 D3
Create a screener Write an email Collect survey
or list of questions through which you results, filter and
with which you will send the SURVEY select
SURVEY LINK ANSWERS
can filter out survey link
unsuitable
participants
@UXdna

29. 2. Who? Screener questionnaire
D. WHAT TO SAY? What makes a good screener?
A GOOD SURVEY MAKES IT EASY TO
FILTER
1 2 3 4
List 3 List 3 behaviours Based on these Don’t ask ‘would
characteristics that make factors, write you’ questions.
someone should someone unlikely questions that Ask ‘what was the
display to make to be your have discrete last time you...’
them likely to be a customer answers (like ‘yes’ questions
customer and ‘no’ or
multiple choice)
@UXdna

30. Example
1 2 3 4
List 3 List 3 behaviours Based on these Don’t ask ‘would
characteristics that make factors, write you’ questions.
someone should someone unlikely questions that Ask ‘what was the
display to make to be your have discrete last time you...’
them likely to be a customer answers (like ‘yes’ questions
customer and ‘no’ or
multiple choice)
Must live in SP Only seek Where do you live? What do you
recommendations (a-d) usually do...
Must have dined in from friends
a restaurant about When was the last Would you
which they found Always go to the time you visited a generally...
reviews online in same restaurant, new restaurant?
the last 7 days don’t like trying new
places Which, of the sites
Must have below, have you
consulted at least Only dine out for visited in the last 7
1 review site very special days?
occasions
@UXdna

31. Example
1 2 3 4
List 3 List 3 behaviours Based on these Don’t ask ‘would
characteristics that make factors, write you’ questions.
someone should someone unlikely questions that Ask ‘what was the
display to make to be your have discrete last time you...’
them likely to be a customer answers (like ‘yes’ questions
customer and ‘no’ or
multiple choice)
Must live in SP Only seek Where do you live? What do you
recommendations (a-d) usually do...
Must have dined in from friends
a restaurant about When was the last Would you
which they found Always go to the time you visited a generally...
reviews online in same restaurant, new restaurant?
the last 7 days don’t like trying new
places Which, of the sites
Must have below, have you
consulted at least Only dine out for visited in the last 7
1 review site very special days?
occasions
@UXdna

32. 2. Who? Screener questionnaire
MY SURVEY
Only show me answers from people who
replied marked the option ‘last 7 days’ to the
question
“When was the last time you looked online for
restaurant reviews?”
456 respondents = 36 fit our criteria
@UXdna

33. 2. Who? Email contact
D. WHAT TO SAY? What makes a good contact email?
Hi,
You are receiving this email because you replied to a job post on [name of
website you used here].
My name is [your name here] and I am a researcher/CEO/Founder at [name of
company here], ([website link here, if it exists]). We are working on a project
about leisure habits in Brazil.
We would like to count on you for a phone interview, but beforehand we would
like to know a little more about you. Could you please answer the questions on
the following link
(link to survey, very visible)
@UXdna

34. 2. Who? Email contact
D. WHAT TO SAY? What makes a good contact email?
Hi,
This is why you are receiving this email from someone you don’t know.
YouYou are interestedemail because yousay, keep onjob post on [name of
are receiving this in what I have to replied to a reading.
website you used here].
My name is [your name here] and I am a researcher/CEO/Founder at [name of
company here], ([website link here, if it exists]). We are working on a project
about leisure habits in Brazil.
We would like to count on you for a phone interview, but beforehand we would
like to know a little more about you. Could you please answer the questions on
the following link
(link to survey, very visible)
@UXdna

35. 2. Who? Email contact
D. WHAT TO SAY? What makes a good contact email?
Hi,
This is why you are receiving this email from someone you don’t know.
YouYou are interestedemail because yousay, keep onjob post on [name of
are receiving this in what I have to replied to a reading.
website you used here].
My name is [your name here] and I am a researcher/CEO/Founder at [name of
company here], I([website link here, am exists]). We are working on a project
This is who am, this is what I if it working on and these are
my credentials
about leisure habits in Brazil.
We would like to count on you for a phone interview, but beforehand we would
like to know a little more about you. Could you please answer the questions on
the following link
(link to survey, very visible)
@UXdna

36. 2. Who? Email contact
D. WHAT TO SAY? What makes a good contact email?
Hi,
This is why you are receiving this email from someone you don’t know.
YouYou are interestedemail because yousay, keep onjob post on [name of
are receiving this in what I have to replied to a reading.
website you used here].
My name is [your name here] and I am a researcher/CEO/Founder at [name of
company here], I([website link here, am exists]). We are working on a project
This is who am, this is what I if it working on and these are
my credentials
about leisure habits in Brazil.
We would like to count on you for a phone interview, but beforehand we would
like Weknow a little more including you in the research, but I needquestionsif you
to are interested in about you. Could you please answer the to know on
the are the right person first
following link
(link to survey, very visible)
@UXdna

37. 2. Who? Email contact
D. WHAT TO SAY? What makes a good contact email?
Hi,
This is why you are receiving this email from someone you don’t know.
YouYou are interestedemail because yousay, keep onjob post on [name of
are receiving this in what I have to replied to a reading.
website you used here].
My name is [your name here] and I am a researcher/CEO/Founder at [name of
company here], I([website link here, am exists]). We are working on a project
This is who am, this is what I if it working on and these are
my credentials
about leisure habits in Brazil.
We would like to count on you for a phone interview, but beforehand we would
like Weknow a little more including you in the research, but I needquestionsif you
to are interested in about you. Could you please answer the to know on
the are the right person first
following link
(link to survey, very visible)
VERY VISIBLE LINK TO SURVEY
@UXdna

38. 2. Who? Email contact
D. WHAT TO SAY? What makes a good contact email?
We will be in touch if you are selected for the interview. You should be available
for a phone call on the [day & date] or [day & date] morning.
We will call you using Skype, and the whole interview shouldn’t last more than
40 minutes. You should provide us with a Skype name or a landline number we
can call you on.
Lastly, I would like to let you know that the payment for your time will be made
via Paypal, so you must have an active Paypal account.
Thank you already for your interest in participating
Best regards
[your name here]
@UXdna

39. 2. Who? Email contact
D. WHAT TO SAY? What makes a good contact email?
We Next steps and if you are selected for the interview. You should be available,
will be in touch confirmation of availability (dates). If you are not available
for a phone call on the [day further or [day & date] morning.
don’t bother going any & date]
We will call you using Skype, and the whole interview shouldn’t last more than
40 minutes. You should provide us with a Skype name or a landline number we
can call you on.
Lastly, I would like to let you know that the payment for your time will be made
via Paypal, so you must have an active Paypal account.
Thank you already for your interest in participating
Best regards
[your name here]
@UXdna

40. 2. Who? Email contact
D. WHAT TO SAY? What makes a good contact email?
We Next steps and if you are selected for the interview. You should be available,
will be in touch confirmation of availability (dates). If you are not available
for a phone call on the [day further or [day & date] morning.
don’t bother going any & date]
We will call you using Skype, and the whole interview shouldn’t last more than
40 minutes. You of what provide us with a have: Skype, or a landline number we
Explanation should you will need to Skype name phone,computer with
canunrestricted internet connection, etc.
call you on.
Lastly, I would like to let you know that the payment for your time will be made
via Paypal, so you must have an active Paypal account.
Thank you already for your interest in participating
Best regards
[your name here]
@UXdna

41. 2. Who? Email contact
D. WHAT TO SAY? What makes a good contact email?
We Next steps and if you are selected for the interview. You should be available,
will be in touch confirmation of availability (dates). If you are not available
for a phone call on the [day further or [day & date] morning.
don’t bother going any & date]
We will call you using Skype, and the whole interview shouldn’t last more than
40 minutes. You of what provide us with a have: Skype, or a landline number we
Explanation should you will need to Skype name phone,computer with
canunrestricted internet connection, etc.
call you on.
Lastly, I would like to let you know that the payment for your time will be made
via Paypal, so you must have an active Paypal account.
How I will pay for your time. If you are not happy, let me know
Thank you already for your interest in participating
Best regards
[your name here]
@UXdna

42. 3. How?
Show time!
A. Set up B. Pilot C. Test D. Post test
What you are
Test your whole
testing and how What can I improve
setup. What can go Show time!
you are collecting for next time?
wrong?
feedback
@UXdna

43. 3. How?
A. SET UP What do I need to prepare for the test?
@UXdna

44. 3. How?
A. SET UP What do I need to prepare for the test?
Interview Show + Interview Beta/Online product Prototype
@UXdna

45. 3. How?
A. SET UP What do I need to prepare for the test?
Interview Show + Interview Beta/Online product Prototype
@UXdna

46. 3. How?
A. SET UP What do I need to prepare for the test?
Interview Show + Interview Beta/Online product Prototype
JOURNEY
JOURNEY +
SCRIPT OR SCRIPT OR + A PROTOTYPE
TOPIC MAP TOPIC MAP SCRIPT OR +
TOPIC MAP SCRIPT OR
TOPIC MAP
@UXdna

47. 3. How?
A. SET UP What do I need to prepare for the test?
Interview Show + Interview Beta/Online product Prototype
JOURNEY
JOURNEY +
SCRIPT OR SCRIPT OR + A PROTOTYPE
TOPIC MAP TOPIC MAP SCRIPT OR +
TOPIC MAP SCRIPT OR
TOPIC MAP
@UXdna

48. 3. How?
A. SET UP What do I need to prepare for the test?
Interview Show + Interview Beta/Online product Prototype
JOURNEY
JOURNEY +
SCRIPT OR SCRIPT OR + A PROTOTYPE
TOPIC MAP TOPIC MAP SCRIPT OR +
TOPIC MAP SCRIPT OR
TOPIC MAP
VOICE VOICE VOICE
VOICE
WEBCAM WEBCAM WEBCAM
WEBCAM
SCREEN SHARING SCREEN SHARING SCREEN SHARING
@UXdna

49. Example
A scenario so you can situate people:
“Imagine it is Sunday morning and you need to
find a place to have lunch with a friend who just Prototype
arrived in town. You want to try something new”
Prototype was built with wireframes. It was
important to let participants know that they
JOURNEY
were not going to be looking at a real website,
+
even though buttons were clickable
A PROTOTYPE
+
SCRIPT OR
Themes and questions you would like to TOPIC MAP
discuss with participants.
Do they understand the order of the search
results list? Do they see and understand the
ratings ?
VOICE
WEBCAM
Does my set up work? SCREEN SHARING
Test all technology works and is compatible RECORDING
with each other
@UXdna

50. 3. How?
@UXdna

51. 3. How?
PREPARE & ANTICIPATE
@UXdna

52. 3. How?
PREPARE & ANTICIPATE
What can go wrong,
will go wrong
@UXdna

53. 3. How?
PREPARE & ANTICIPATE
What can go wrong,
will go wrong
PILOT, PILOT, PILOT!
HAVE A FALL BACK PLAN
@UXdna

54. 3. How?
B. PILOT What problems should I be trying to mitigate in a pilot?
Problem What to check? Fallback during test
@UXdna

55. 3. How?
B. PILOT What problems should I be trying to mitigate in a pilot?
Problem What to check? Fallback during test
•Turn off webcam
Internet connection: •Speedtest.net can give you an idea of
•Kill other applications
gets really slow or drops the connection speed - or at least let
•Connections often better at
completely you know if participant has dial speed
weekends or holidays
•Test out screen sharing
Screen sharing: •Send ‘how to’ step by step •Alternative screen sharing
drags a lot or stops completely screenshots. platform (joinme, WebEx,
or participant can’t start it •Check Skype version (4.0 ok, 5.0 GoToMeeting, Co-pilot)
better)
Can’t hear participant
•Test your mic & speakers •Call a landline and still do
He can hear you, but you can’t
•Test their mic & speakers screen sharing
hear him - or the other way around
@UXdna

56. 3. How?
B. PILOT What problems should I be trying to mitigate in a pilot?
Problem What to check? Fallback during test
•Turn off webcam
Internet connection: •Speedtest.net can give you an idea of
•Kill other applications
gets really slow or drops the connection speed - or at least let
•Connections often better at
completely you know if participant has dial speed
weekends or holidays
•Test out screen sharing
Screen sharing: •Send ‘how to’ step by step •Alternative screen sharing
drags a lot or stops completely screenshots. platform (joinme, WebEx,
or participant can’t start it •Check Skype version (4.0 ok, 5.0 GoToMeeting, Co-pilot)
better)
Can’t hear participant
•Test your mic & speakers •Call a landline and still do
He can hear you, but you can’t
•Test their mic & speakers screen sharing
hear him - or the other way around
@UXdna

57. 3. How?
B. PILOT What problems should I be trying to mitigate in a pilot?
Problem What to check? Fallback during test
•Turn off webcam
Internet connection: •Speedtest.net can give you an idea of
•Kill other applications
gets really slow or drops the connection speed - or at least let
•Connections often better at
completely you know if participant has dial speed
weekends or holidays
•Test out screen sharing
Screen sharing: •Send ‘how to’ step by step •Alternative screen sharing
drags a lot or stops completely screenshots. platform (joinme, WebEx,
or participant can’t start it •Check Skype version (4.0 ok, 5.0 GoToMeeting, Co-pilot)
better)
Can’t hear participant
•Test your mic & speakers •Call a landline and still do
He can hear you, but you can’t
•Test their mic & speakers screen sharing
hear him - or the other way around
@UXdna

58. 3. How?
B. PILOT What problems should I be trying to mitigate in a pilot?
Problem What to check? Fallback during test
@UXdna

59. 3. How?
B. PILOT What problems should I be trying to mitigate in a pilot?
Problem What to check? Fallback during test
•Recruit spare participants or ‘floaters’
for each slot allocated for test/
No show interview, who will be waiting in case •If both participant and floater
participant doesn’t show up at someone doesn’t show up fail you, check if other floaters
show time •They only get paid if they are needed can fill the gap.
(you should make this clear when
recruiting)
•Send them a link to the prototype/
mock prototype (if you don’t want to
Prototype/site
show real thing before the test)
Can participants see the prototype
•Screen share it! •Don’t waste time, get your
exactly as I planned?
•Send link to a friend first spare participant in there
Can users access the site?
•Ask them to identify something on the
screen
@UXdna

60. 3. How?
B. PILOT What problems should I be trying to mitigate in a pilot?
Problem What to check? Fallback during test
•Recruit spare participants or ‘floaters’
for each slot allocated for test/
No show interview, who will be waiting in case •If both participant and floater
participant doesn’t show up at someone doesn’t show up fail you, check if other floaters
show time •They only get paid if they are needed can fill the gap.
(you should make this clear when
recruiting)
•Send them a link to the prototype/
mock prototype (if you don’t want to
Prototype/site
show real thing before the test)
Can participants see the prototype
•Screen share it! •Don’t waste time, get your
exactly as I planned?
•Send link to a friend first spare participant in there
Can users access the site?
•Ask them to identify something on the
screen
@UXdna

61. 3. How?
B. PILOT What problems should I be trying to mitigate in a pilot?
Problem What to check? Fallback during test
@UXdna

62. 3. How?
B. PILOT What problems should I be trying to mitigate in a pilot?
Problem What to check? Fallback during test
•Try recording the conversation you •Turn off your webcam
Recording
have during the pilot session •Record voice only
Does my recording set up work
•WARNING: Silverback is a little odd •Use spare participant
with the screen sharing and voice?
when webcam + screen sharing! •
Language
•You shouldn’t get to the actual
I can’t understand what the •Have a conversation with the
test with someone who
participant is saying (mine or participant ahead of time and you will
doesn’t fit.
participant’s language skills aren’t be able to gauge how you
•If you did, and only realise it at
as good as I thought, accent is understand each other
the time of test, call in a spare
really difficult to understand)
@UXdna

63. 3. How?
B. PILOT What problems should I be trying to mitigate in a pilot?
Problem What to check? Fallback during test
•Try recording the conversation you •Turn off your webcam
Recording
have during the pilot session •Record voice only
Does my recording set up work
•WARNING: Silverback is a little odd •Use spare participant
with the screen sharing and voice?
when webcam + screen sharing! •
Language
•You shouldn’t get to the actual
I can’t understand what the •Have a conversation with the
test with someone who
participant is saying (mine or participant ahead of time and you will
doesn’t fit.
participant’s language skills aren’t be able to gauge how you
•If you did, and only realise it at
as good as I thought, accent is understand each other
the time of test, call in a spare
really difficult to understand)
@UXdna

64. 3. How?
B. PILOT What problems should I be trying to mitigate in a pilot?
Problem What to check? Fallback during test
@UXdna

65. 3. How?
B. PILOT What problems should I be trying to mitigate in a pilot?
Problem What to check? Fallback during test
•WARNING: first impressions can be
deceiving, but talking to the
Bad recruiting:
participant will give you an idea. You
the participant doesn’t sound like a •Spare participant
can also ask extra screening
customer
questions, or check answers in their
questionnaire.
•It will always be a problem
Rapport
•The pilot helps!
Main drawback of not being in the •If at the time of testing
•Smile & be nice
room with participant is: How can I participants don’t feel
•Webcam, so they know you are not a
make them trust me and tell me comfortable for some reason,
machine
stuff? don’t insist, call in your spare!
•Show your surroundings, if you can
(don’t ask them to do the same)
@UXdna

66. 3. How?
B. PILOT What problems should I be trying to mitigate in a pilot?
Problem What to check? Fallback during test
•WARNING: first impressions can be
deceiving, but talking to the
Bad recruiting:
participant will give you an idea. You
the participant doesn’t sound like a •Spare participant
can also ask extra screening
customer
questions, or check answers in their
questionnaire.
•It will always be a problem
Rapport
•The pilot helps!
Main drawback of not being in the •If at the time of testing
•Smile & be nice
room with participant is: How can I participants don’t feel
•Webcam, so they know you are not a
make them trust me and tell me comfortable for some reason,
machine
stuff? don’t insist, call in your spare!
•Show your surroundings, if you can
(don’t ask them to do the same)
@UXdna

67. 3. How?
C. TEST How to set it up
1. Establish Skype
call with viewers
(separate username)
SKYPE
2. Turn off their
webcam and mic
VIEWER
SKYPE PRO
3. Add participant to
YOU the conversation
SKYPE +
Screen sharing 4. Ask them to turn
on web cam
5. Explain who are
the other people in
PARTICIPANT the call
6. Begin test!
@UXdna

68. 3. How? Checklist
C. TEST
You Participant
Check participant internet connection
Check your own internet connection speed speed
Check Skype Pro credit ($$) Check Skype mic & speakers
Check screen sharing works and they
Check Skype mic know how to do it
Check they can see your site or prototype
well
Add participant to Skype contact list, so you
know when they are available Check Paypal email address (might be
different from the one participant used
Check recording application/device when replying to ad)
(Highlight, Silverback, notebook) is working Get their landline & mobile phone number
@UXdna

69. Thank you!
sarah@uxdna..c o. uk
@UXdna