Experience driven design

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IHTE-1800 Seminar on Experience-DrivenDesign
Blinky Hearts
A Caretaking System Design Concept for Winter
Season
G2:
Farrukh Sahar
Tiina Kymäläinen
Jarmo Palviainen

Contents
Introduction
Target PLEX categories
Relating work
The design process
Outcomes of the dialogue-labs session
User studies
Storyboarding
Video
The resulting concept
Main Novelties
Discussion & self-reflection
Conclusions
Future work

Introduction
The PLEX categories:
CARETAKING: nurture, sympathy and control.
The design process is experience-driven in the sense that supporting
these three experiences is the primary goal of the whole design.

Relating work
Mark Hassenzahl’s (2010) experience design approach.
The scientific practice, according to which this study was carried
out, falls soundly under the category of constructive design
(Koskinen et al. 2012). How to integrate design and research.
Bill Buxton (2007) also presents variety of ways how to build the
bridge between design and research and introduces variety
means for making visual and tangible prototypes.
Sketching as a method to be utilized in front-end of innovation.
Our study benefitted significantly from using sketches as early
prototypes (Suwa et al. 1998).
'intelligent city’: communication spaces using the city metaphor
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IHTE-3300 Käyttäjäkeskeisen suunnittelun työkurssi 5.6.2014

The Design Process

Outcomes of the dialogue-labs session
• Sentence-crating cards
• Sketching phase was most creative
We came up with the concept that we wanted to create further.
We continued with the concept by utilized the findings, and summarizing
and analyzing the results.

Focus Group
•3 male students of TUT.
•Have been living in Finland for almost 2 year.
•The adoption of winter caretaking system by the citizens.
•The main theme of discussion was on the proposed forms of the
two devices.

Focus Group Results
•They suggested that the form of Blinky heart should be
something neutral i.e. it should not dominate to male or female
user groups.
•They suggested that it would be a good idea to introduce both
of these devices in different forms for target groups.
•The forms they suggested were something like ID cards and
wristbands.
•They said that the shape should not provoke the idea that the
people who have these device are relying on others.

The Design Process
Storyboarding
• First idea creation meeting
• Storyboard
• Second refinement meeting
• Illustrated storyboard

The Design Process
Video
• Shooting (various sessions):
•Fiesta building
•IHTE Lab
•Outdoor
• UI videos
• Editing

The Resulting Concept: Main Novelties
System
• Handles the requests - part of an intelligent city
Blinky Heart
• For citizen to request help in problematic winter
circumstances
Magic Ball
• For the Knights receiving requests and for finding the ones
asking for help
• Inform the system about any problematic spots in the city
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Caretaking system
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Caretaking system design concept for winter season

System Interface
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Blinky Heart
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Shape of the Blinky Hearth? Wrist band/mobile device…
Has only one button. Pressing the button once activates a help request and
makes the heart blink. This request is delivered to the few nearest “White
Knights”

Magic Ball
• Can be used to receive the requests for help
• To determine and mark the problematic spots in the city (by pressing
a button)
• User may give simple oral description
• This information would then be delivered to a central system
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Sharing
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The Resulting Concept
Nurture and sympathy is experienced when people help each
other via the system faster and more often than without the
system.
Control is experienced particularly when people can report about
problems thereby advocating the removal of those problems but
also by having exact information in form of warnings made by
other citizens or authorities.
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Discussion & Self-Reflection
- Wasted time in sustainable food consumption concept
+ The idea for the Winter concept was created quickly
+ We managed to illustrate all the PLEX card categories in
the concept pretty well
+ We were all enthusiastic about the ideas
- Timing schedules of PhD students
- Experience-driveness: the concept is more design-driven
than user-driven
+/- We concentrated more on the design process
+ We believe our concept does support particularly the
experiences we were aiming for.

Conclusions
• Requires user evaluations or co-design in the
beginning of the process
• Perhaps we could do more evaluations with the
focus groups (after we have the video)
• Acceptability of the concept with large enough
samples of users
• More time for settings, designing prototypes and
shooting the video
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6/5/2014

• Evaluations in the Intelligent city context
• Designing several different forms for the devices
• Compromise with the functionality of two separate
devices, the “Blinky Heart” and the “Magic ball”
• The first one needs to be as simple as possible and
the latter one needs more functionality so that the
goals could be achieved.
• Experience wise we believe that having dedicated
physical devices symbolizing commitment to “being
good”
Future Work

Experience driven design

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