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Applying Business Process Principles To Information Design
- 2. Objectives
At the end of this session you will
• have an understanding of business processes
• learn to align the information to these business processes
• Information design
• Business processes
• eTOM business process to information design
© Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 2
- 3. What this session does not claim
• It is not an exhaustive session on information design
• It is not an exhaustive session on eTOM
© Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 3
- 4. What is information design
“Information design is the skill and practice of preparing
information so people can use it with efficiency and
effectiveness.”
Business context
Users
Content
© Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 4
- 5. What is a business process
• Business process
• Process Composition
© Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 5
- 6. Business Process
Sales Pre Sales Development Distribution Finance
Sell to customer
© Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 6
- 9. OPS processes level 2
© Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 9
- 10. OPS processes level 3
© Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 10
- 12. Network operator processes
• Plan a resource
• Install a resource
• Commission a resource
• Test and activate a resource
• Monitor a resource
• Troubleshoot a resource
• Prevent resource failures
• Collect billing data
© Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 12
- 13. Develop an Information Model
• Derive process categories/task categories from business
processes
• Use process model to design information model
• How
– Analyze existing content/ content inventory
– Identify relationships and patterns
– Identify information types
– Create subcategories
– Organize content
© Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 13
- 14. Chronological order
• Plan
• Install
• Commission
• Integrate
© Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 14
- 15. Alphabetical order
• Abbreviations
• Alarms
• Commands
• Compatibility
• Databases
• Files
• Hardware
© Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 15
- 16. Frequency
• Troubleshooting
– Troubleshooting NE x
– Troubleshooting NE y
– Troubleshooting NE z
© Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 16
- 17. Product structure
• Installing
– BSC
– BTS
• BTS 1
• BTS 2
© Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 17
- 18. Information model
About this document set
Descriptions
Planning Monitoring
Installing Troubleshooting
Commissioning Preventing Failure
Testing Collecting Billing Data
Reference
Legal and safety requirements
© Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 18
- 19. To end
• Quicker access to the information
• Harmonization between information products
• Process owners
© Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 19
- 20. Thank you
Q&A
© Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 20