2. OBJECTIVES
Study About ING Vysya Bank
Learn HR Functions in Private Bank
Get Experience in the Corporate Field
Apply Theoretical and Practical Knowledge
Study Various Parameters on which Bank Functions
Human Behavior of Employees, Customers,
Applicants
Workplace Study
3. ABOUT ING VYSYA BANK
Bangalore Based Private Bank
Founded- 2002 (est. 1930 as Vysya Bank)
Key people- Shailendra Bhandari (CEO & MD),
Arun Thiagarajan(Chairman of the Board)
Merger of Dutch ING Group and Indian Vysya Bank
Headquarter- Bangalore, India
Mission and Vision
ING as ‘Internationale Nederlanden Group’
527 branches across 161 cities in India, 19, 00,000
customers, 357 ATMs
4. INTRODUCTION
(LITERATURE REVIEW)
HR Operations In Banking
Roles and Responsibilities
Human Resource Cycle in ING Vysya Bank
Disciplined Work
Technologies and Systems Used
Implementation Of Theories
5. CURRENT HR OPERATIONS AT REGIONAL
OFFICE (KOLKATA)
Job Portal
Recruitment
Selection
Data discrepancies
Document Verification
Calling Procedures
Employee Master Data Recording
Referral Documents
Microsoft Excel Work
Application form
Joining process
6. RESEARCH METHODOLOGY
Shortlisting Resume
Screening Process Of Resume
i. Sample Size- 100 resumes
ii. Approx 40 candidates scheduled for interview
Percentage
Qualified Graduation
Completed Master
Degree
Qualified Graduation &
Persuing Master Degree
7. CALLING PROCEDURE
Candidates are
shortlisted for
telephonic
interview
Interview date
and time for
calling is set up
Conference call is
set up if required
Branch Head, HR
Partner, Candidate,
SalesManager
togetherly does the
conference calling
Each one of them ask
respective questions to
candidateCommunication
ability and presurre
handling is checked
Candidate's background
information is asked
Feedback is put
on hold
Respective
Managers take
decision
Final Confirmation
for selection is
updated
8. RESEARCH METHODOLOGY DATA
Primary Data- Raw Data
Secondary Data- Literature Review
Structured- Online Questionnaire, Telephonic
Conversation, Structured Interview, Focus Group
Unstructured- General Observation, Narration,
Conservation, Participant Observation
Random Sample- Collection of Resumes
Biased Sample- Shortlisting Resumes
Sample Size- 100 Resumes
9. FINDINGS
HR Round takes much time
Customer’s Patience Level
Less Awareness
Candidates below 25years interested in Sales Job
40% people does not know Job Portal
70% does not negotiate with salary offered for BDE
Problem with branch allocation
Works with high technologies
Maintains privacy and discipline
Good Coordination among branches
Interview Line Up in Few Seconds
10. RECOMMENDATIONS
Awareness Required
Resource Allocation
Increase of Contract Period (BDE)
Tie Up with Colleges, Institutions for Job Opening
Proper Advertisement
Focus Customer Satisfaction
HR Department must be situated in one area
Reduce Employee Transfer
Online Secured Application Form
11. LIMITATIONS
No Research Work was allowed
No Extra information was available
Had to maintain all disciplines
Had to kept the mental state balanced and calm
Some disturbing candidates
Busy Schedule Of Project Guide
Long Hours Of Waiting
Unavailability of information due to absence of
candidates