How UnitedLayer Helped Maria Maria Restaurants Attention: We were hand-held by all involved. UnitedLayer has a great team, from the CEO down to front-line support staff. Expertise: They offered a broad range of expertise and were very consultative; effectively talking us through their recommendations. This was crucial to us. Confidence: I could tell during the planning stage everything was going to work out great. They clearly knew what they were doing. UnitedLayer, LLC is a premier IT infrastructure provider serving enterprise clients. We offer colocation, managed services, private clouds, business continuity solutions and hybrid hosting out of San Francisco, Los Angeles, Las Vegas, Ashburn and Toronto. We are known for our world-class, SSAE 16-certified, fully redundant datacenter facilities with extreme connectivity. As well as our 24/7 stellar customer service and the ability to deploy and manage comprehensive IT infrastructure solutions. Contact Information: 888-853-7733 sales@unitedlayer.com www.unitedlayer.com

1. UNI-1 ED LAYER
Your IT Infrastructure. Delivered.
Cloud, Managed, Co location and Disaster Recovery
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Maria Maria
Restaurants
Karl Hess, Controller for Maria Maria Restaurants, had a common IT problem - old, cranky
hardware and outdated software. Another problem was disparate systems for their point-of-sale
and back office needs (such as accounting). Maria Maria was continuously having issues with
their server structure and experiencing periodic hard drive failures that impacted their phones,
voice mail, transmission of credit card batches, etc. Karl knew it was time to implement a more
sophisticated IT infrastructure, but needed to do so at a good price point.
What made you choose Unitedlayer as your IT
outsource partner?
I wanted a partner that would address my needs in
a very specific way, and offer great service at a fair
price. Unitedlayer was the complete package - no
pushy sales pitch and a very straightforward,
intelligent manner that gave me confidence right
from the beginning. They offered sensible,
thoughtful recommendations; and impressed me as
being extremely smart and good at what they do.
How did United layer help you address your challenges?
Initially I spoke to Ed Buck, VP of Services & Support, as well as Unitedlayer's CEO Abhijit Phanse. They,
targeted the conversation directly to my requirements, which were to get our servers out of the closet and
minimize hardware failures. They suggested setting up a private cloud and moving to a data center to improve
capability and keep my costs under control. Virtualizing our accounting software was a key recommendation,
and Ed demonstrated how it could be the best solution.

2. What did you appreciate most about Now that you are a customer of Unitedlayer,
Unitedlayer during your migration? what value have you received?
Unitedlayer's biggest value was walking me through We now have a solid Private Cloud infrastructure,
the migration; taking 12 servers and reprovisioning mostly virtualized; an IT solution for which we have
them into the data center. It was a fairly smooth 100 percent confidence. We have better hardware,
transition - the team is focused on the customer more processing power and better operating
and extremely service-oriented. Ed was very systems. And with Unitedlayer, we now have access
consultative and flexible; and effectively talked us to a large pool of IT talent we didn't have before.
through solutions we knew nothing about, while also This is a huge advantage to have expanded our
overseeing the migration and implementation to talent pool from one person to a small army.
ensure everything went smoothly.
•• Thanks to United layer, we now •• The support team at Unitedlayer is
have an IT solution for which we very smart, they know the questions
have 100 percent confidence. ' ' to ask and their response time is
excellent. ' '
What stood out for you in working with
Unitedlayer?
The support - Brian and Robert from the technical
team went above and beyond dealing with what we
asked them to do. The Brian's and the Robert's in a
company like this make all the difference. They are
extremely good at follow-up - an amazing team .
These guys are very smart, they know the questions
to ask and their response time is excellent.