3. ConnectPeople to Applications

4. ConnectApplications to Applications

6. Based upon what our customers are telling us Growing customerexpectations Driving increasedproductivity Realising new ways of working Reducing operational costs Achieving consolidation Compliance Today’s challenges

8. Drive competitive advantage

10. Application & desktop integration

12. Consolidate equipment & licenses

13. Decrease maintenance/upgrade costs

15. Cabling savingsInfrastructure Savings Value for the organisation Next Gen CommunicationsCreating new value and delivering cost reductions

16. Total Communications Capability Linking Collaboration to Business Processes Impact of Response Event Information to Action Gap Action Taken Time

17. MOBILE DESK PHONE COMPUTER

18. Mobile and Fixed investments - Unified WIRELESS WIRELESS FIXED FIXED

19. Defining your mobility strategy – consider all the angles Managing risk Maintaining control Increasing productivity Mobility strategy 75% of companies with flexible working policies say they have increased staff commitment & motivation, and 60% of those businesses saw reduced staff sickness and turnover Source : DTI work life balance study 85% of IT Managers view mobile working as a serious threat to company data & as a result many are reluctant to embrace it Source : Dimension Data

20. Work Styles ‘Profiles’ ‘Fixed in Office’ Permanently office based and need to be at the same fixed desk whenever they are in work. ‘Flexible in Building’ Primarily for office based posts that are not required to have a fixed desk location i.e. they have the ability to work from any desk within a building. ‘Mobile’workstyle is for posts who spend the majority of their time working at a variety of locations, but require the ability to work as if at a fixed desk ‘Homeworker’ workstyle is for posts who require a home office that functions no differently to their work office The ‘Operator’ workstyle is reception / central services / assistant roles “Unified Communications by its very nature will change behaviour and the way people communicate and work”

21. Establishing User ‘Profiles’ MOBILE FLEXIBLE Home FIXED Core Infrastructure Deskphone Thin Client Thick Client Mobile Client Speech CENTRALISED & COMMON

22. The Journey Phase two Phase four Phase one Phase three IPT / LAN IP network convergence Consolidate supply PBX support, fixed, mobile One number Drive productivity IP enabled Reduce unit costs One voicemail Flexible working One service Simplify service Flat rate charging Collaboration Foundation for UC Simplify contracts Total Communications Capability Mobile integrationExtend to any user, any device Unified communications Desktop integration Consolidate Simplify Innovate Vodafone multimedia conferencing Vodafone call recording

23. Unified Collaboration Unified Communications Targeting Savings – Standardise … Variance & exceptions drive up costs UC is not a single project – Series of initiatives based upon a single business vision Acceptance – Identify Champions …. Model Office … A day in the life of Reduction in the number of standalone systems - driving down TCO Increasing the productivity of the users by enhancing their communications Increasing organisational agility and flexibility Just buying technology that others have …. does not bring about change It’s the design, implementation & support that differentiates

24. Thank You

25. Get closer to your customers through simplified & effective real time collaboration

26. NOTES ONLY In today’s highly competitive business world, the same holds true. Companies that successfully employ new technologies can become more agile and responsive; those that don’t often find themselves struggling just to keep up. Forward-looking companies are adopting blogs, podcasts, & tweets, and other similar technology into the work environment. These tools arising from the popular culture, are intermingling with corporate tools as teams naturally select what works best for them. The result is a powerful convergence of technology, that like the swim suit design Is changing the rules and challenging traditional thinking

27. Engage all parties up front in the planning process & begin ‘Discovery Workshops’ to aid in Business Justification Look for solutions that mirror the office work environment Develop a remote-worker security policy and implement supporting technologies Leverage applications that enable virtual collaboration Give remote workers the “presence” they have in the office Deploy your remote worker technology broadly to serve business continuity purposes Vodafone – Best Practice Guidelines

28. £

29. Organisations ‘Needs & Expectations’ Service & Support Productivity Value Simplicity Agility “Consolidate communications infrastructure” “reduce total cost” IT “Securely access information and applications wherever user works ” “Deploy services to customers and employees faster” “Free up resources to deliver strategic projects” “Simplify my communications infrastructure ” Business “Transform into a real-time, responsive business” “Improve our customer contact” “Deliver more for less” “Help me manage my costs” “Make it easy for me and my business to work with you ” “Unify communications for my end users” User “Our business has changed, I need to work in a different way” “Give me easy access to support, and available when I need it” “Give me tools to do my job more effectively” “Simplify the processes I have to follow”