Communication lessons from the PICU applied to IT

1. Jessica DeVita

3. http://en.wikipedia.org/wiki/Intensive_care_unit

6. Extracorporeal membrane oxygenation

7. http://old.pcrf.net/wp-content/uploads/2011/06/IMG_0142

10. High trust culture
via @jezhumble

11. A common communications
plan and interoperable
communications processes
and architectures.
How can we apply these learnings to IT?
Perhaps the Incident Command System can help

12. Alert
Fatigue
http://www.healthcareitnews.com/directory/alert-fatigue
HEALTHCARE AND IT Struggle with ALERT FATIGUE

13. Precise language in our
communication
can reduce alert fatigue

14. Are all the different words
we use in IT helping hurting
our communications
Infrastructure, droplet, vm,
node, instance, compute
engine, container, machine,
box, server, metal, script,
program, code, app, module,
library………………

15. Effective Communication in
physical spaces
nursingpage.blogspot.com/2011/09/therapeutic-communication.html
distance people prefer in
interactions
Four Distances
1. Intimate
2. Personal
3. Social
4. Public
commons.wikimedia.org/wiki/File:Personal_Spaces_in_Proxemics.svg

16. “Can I give you a hug?”
Yes! Thanks for asking first!

17. Human Factors affect
communication
http://nursingpage.blogspot.com/2011/09/therapeutic-
communication.html
1. Territorial – concepts of space & things
individuals consider theirs
2. Roles and relationships
3. Time – events that precede and follow
interactions
4. Environment -comfort, safety = more effective
communication
5. Attitudes

18. upload.wikimedia.org/wikipedia/commons/1/19/Linux_Kernel_panic.png