1. Conflict
Chapter 11

2. Topics
 Definition of conflict
 Principles
◦ Styles
 Conflict management stages
 Conflict management strategies

3. What is conflict?
 Interpersonal conflict:
◦ Participants are interdependent
◦ Mutually aware their goals are incompatible
◦ Perceive the other as interfering with their
goal

4. Principles
 Conflict is inevitable

5. Principles
 Conflict is inevitable
 Conflict can have negative and
positive effects

6. Principles
 Conflict is inevitable
 Conflict can have negative and positive
effects
 Conflict can focus on content or
relationship issues

7. Principles
 Conflict is inevitable
 Conflict can have negative and positive
effects
 Conflict can focus on content or
relationship issues
 Conflict is influenced by culture
 Conflict styles have consequences