1. Listening
Chapter 4

2. Listening
 Process
 Barriers
 Styles
 Skills

3. Process
Receiving Understanding Remembering Evaluating Responding

4. Process
Receiving Understanding Remembering Evaluating Responding

5. Process
Receiving Understanding Remembering Evaluating Responding

6. Process
Receiving Understanding Remembering Evaluating Responding

7. Process
Receiving Understanding Remembering Evaluating Responding

8. Process
Receiving Understanding Remembering Evaluating Responding

9. Listening Barriers
 Distractions
 Biases
 Lack of Focus
 Premature Judgment

10. Styles
Empathic
Objective

11. Styles
Nonjudgmental
Critical

12. Styles
Surface
Depth

13. Styles
Inactive
Active

14. Functions of Active Listening
 Helps check understanding
 Acknowledge feelings
 Encourages speaker to continue

15. Skills – Active Listening
 Avoid “Solution Messages”

16. Active Listening Techniques
Paraphrase
Express understanding
Ask questions

17. Active Listening Techniques
Paraphrase
Express understanding
Ask questions

18. Active Listening Techniques
Paraphrase
Express understanding
Ask questions

19. Active Listening Techniques
Paraphrase
Express understanding
Ask questions

20.  Homework: Use the Active Listening
techniques in a conversation