This document summarizes an online event featuring Greg Sands discussing finding and retaining the right staff for auto repair shops. The event covered Greg's strategies for recruiting, hiring, and keeping good employees. Greg answered questions from shop owners on topics like the best recruitment sources, hiring part-time help, writing job ads, apprenticeship programs, and getting technicians to respect an owner's son. Greg also discussed concepts from prior events like track record hiring and firing employees quickly if they don't work out. The event was hosted on the TurnAroundTour website to help auto shop owners improve their businesses.

1. Showcase #158
Finding and Retaining the Right Staff
http://turnaroundtour.com/libraries/showcase
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Hosted by Gary Gunn, AAM
Greg Sands

2. Showcase
FOUR Core Concepts
Budgeting for Profit
Advertising Marketing
Leadership Management
Daily Operations

3. Showcase
Three P’s Triangle
People

4. Showcase
Engagement Opportunities
 Live Three Day Events per year (Feb, June, Oct)
 Six Week Auto Shop Bootcamps Online
 Six Week Auto Staffing Process Intensives Online
 Monday Auto Staffing Process Webinars
 Tuesday Super Webinars (Four Core Rotation)
 Massive Audio / Video / Document Libraries

5. Auto Staffing Process
Auto Staffing Process Intensive LIVE (ASPI)
Begins August 26, 2014
Runs for 6 consecutive Tuesdays
Time 3:00 – 4:45 PM CST
$997 per shop Early Bird $797 until July 31
$497 per shop if Honor Circle Member
With Audio Document Library

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Upcoming Face-to-Face-Events
Select Group Experience
October 22 – 25, 2014 - Mount Vernon, WA
February 2015 – Houston, TX
June 2015- Rockford, IL

7. Live Action

8. Live Action

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Gary’s Voice in Print
Pictures are worth a 1000 words
Have your ordered your Turnaround Point Book…YET?
http://turnaroundtour.com/turnaround-point << Click hear to find out more.

10. Showcase
Turnaround Point Options
Do Nothing Gain Nothing

11. Showcase
Finding & Retaining the Right Staff
• Have you ever said...I cannot find good techs?
• Have you ever said...No one wants to work anymore?
• Have you ever said...My staff members will not do
what I ask them to do?
• Have you ever said...There are no Service Advisers
worth hiring?
• Have you ever said...I will never hire family members
again?
• Have you ever said...I have to do this by myself?

12. Showcase
Greg Sands, CEO - Mudlick Mail
Greg is no amateur when it comes to owning
and managing auto repair shops. His business
expertise has proven to be very successful over
the last 21 years. Having sold over $600 million
in car repair services across four states, Greg is
planning on opening more shops in 2015.

13. Showcase
Burning Questions sent in for Greg
Hey Greg
1. Our biggest question is: What sources Greg finds best when recruiting?
thx,
Bob Hicks, Janitor/CEO…..Golden Rule Automotive, Inc.
2. Small shop like mine that needs a little extra help.......part-time service
advisor, yes or no?? this advisor worked for us for many years and retired but
is not happy with full retirement.
Mark Munn…..Auto Works….San Antonio, TX

14. Showcase
Burning Questions sent in for Greg
3. Here is a question for Greg : What do you write in an employment ad to
attract “A” technicians.?
Dennis Albrecht
4. What about an apprentice program. Growing techs from high school and
automotive college. There sure isn't an abundance of seasoned techs out
there.
Jeff Strausser……Jeff's Automotive

15. Showcase
Burning Questions sent in for Greg
5. Hello Greg….My name is Sanad Ammari, and I work for my father at
an independent shop. The end game is for me to take over, I just came
into the shop in Feb, and before that I was working at Dealerships. Now
my question is how do I get these techs to respect me as an owner and
not just the boss's son. The reason I ask is because its a daily difficulty
for me to get them to listen to me, on doing work at proper times.
Inspecting things the way I believe them to be inspected. And
especially trying to get them to do a Multipoint Inspection with every
vehicle that comes in. I would love some advise on this, because my
dad's way of just kind of joking around with them and pleasing them to
get the work done doesn't really work for me. Thank you and I
appreciate the time

16. Showcase
Greg we have heard you talk about these concepts
1. Track Record Hire
2. Personality Cannot be trained
3. Fire-Fast
4. Lift and Shake
5. All the training in the world will not fix a bad
hire.
6. Hiring Criteria

17. Showcase
Greg we have heard you talk about these concepts
6. Job Description
7. Recruiting
8. “Screen Out” versus “Screen In”
9. Why shouldn't I hire this person?
10. Hiring Process
11. Pre-Chat
12. Who I never hire
13. Validation Process

18. Showcase
Thank You for being our Showcase Guest today
Prior Showcase events 11+Today:
720 Minutes of Greg
54,60,77,89,111,114,115,117,120,149,153,158
Any….Greg’s Final Thoughts

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