Lesson 2 How Has Globaisation Changed Services Call Centres

•

4 likes•5,930 views

T

Globalisation has meant the development of services across the world.

objectives ,[object Object],[object Object],[object Object]

[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object]

Key term ,[object Object],[object Object]

Why are call centres are increasingly based in places like Mumbai? ,[object Object],[object Object],[object Object],[object Object]

ICT and call centre growth in India ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What is the ‘geography’ behind these cartoons?

Your task: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Plenary What are the factors behind the development of call centres in countries such as India

More Related Content

What's hot

Globalisation Revision pp

Globalisation Revision pp

Globalisation Revision ppHOPE4Families

MNC In IndiaEshant Sharma

Role of mnc's in india

Role of mnc's in india

Role of mnc's in indiaPranav Dhananiwala

Multinational Corporations (MNCs)

Multinational Corporations (MNCs)

Multinational Corporations (MNCs)Pratap Tirkey

Inclusive innovation Ecosystems in the digital economy

Inclusive innovation Ecosystems in the digital economy

Inclusive innovation Ecosystems in the digital economyenterpriseresearchcentre

Impact of MNC in India

Impact of MNC in India

Impact of MNC in IndiaMukesh Kumar

Role of mnc’s in india

Role of mnc’s in india

Role of mnc’s in indiaRakesh Kumar

Strategies for industrialisation

Strategies for industrialisation

Strategies for industrialisationgmatebele

Innovation Diffusion: The solution to the Productivity puzzle

Innovation Diffusion: The solution to the Productivity puzzle

Innovation Diffusion: The solution to the Productivity puzzleenterpriseresearchcentre

multinationalsmeenas

Mnc 1226082281842875-9

Mnc 1226082281842875-9

Mnc 1226082281842875-9Uma Rungta

Outsourcing activities in Vietnam - The case of Samsung

Outsourcing activities in Vietnam - The case of Samsung

Outsourcing activities in Vietnam - The case of SamsungNhu Pham

MNCAjay Motwani

Inward investment strategy post covid ( and brexit)

Inward investment strategy post covid ( and brexit)

Inward investment strategy post covid ( and brexit)enterpriseresearchcentre

Mnc meaning growth origin

Mnc meaning growth origin

Mnc meaning growth originGuruprasad Shenoy

Multi National Companies

Multi National Companies

Multi National Companiesharshil19987

Copy Of Mpobajithsrc

The Phoenix Path

The Phoenix Path

The Phoenix Pathphilbiggs

Multinational companies

Multinational companies

Multinational companiesAbhimanyu Chauhan

Multinational corporations (mnc)

Multinational corporations (mnc)

Multinational corporations (mnc)Rohit Sharma

What's hot (20)

Globalisation Revision pp

Globalisation Revision pp

Globalisation Revision pp

MNC In India

Role of mnc's in india

Role of mnc's in india

Role of mnc's in india

Multinational Corporations (MNCs)

Multinational Corporations (MNCs)

Multinational Corporations (MNCs)

Inclusive innovation Ecosystems in the digital economy

Inclusive innovation Ecosystems in the digital economy

Inclusive innovation Ecosystems in the digital economy

Impact of MNC in India

Impact of MNC in India

Impact of MNC in India

Role of mnc’s in india

Role of mnc’s in india

Role of mnc’s in india

Strategies for industrialisation

Strategies for industrialisation

Strategies for industrialisation

Innovation Diffusion: The solution to the Productivity puzzle

Innovation Diffusion: The solution to the Productivity puzzle

Innovation Diffusion: The solution to the Productivity puzzle

multinationals

Mnc 1226082281842875-9

Mnc 1226082281842875-9

Mnc 1226082281842875-9

Outsourcing activities in Vietnam - The case of Samsung

Outsourcing activities in Vietnam - The case of Samsung

Outsourcing activities in Vietnam - The case of Samsung

MNC

Inward investment strategy post covid ( and brexit)

Inward investment strategy post covid ( and brexit)

Inward investment strategy post covid ( and brexit)

Mnc meaning growth origin

Mnc meaning growth origin

Mnc meaning growth origin

Multi National Companies

Multi National Companies

Multi National Companies

Copy Of Mpob

The Phoenix Path

The Phoenix Path

The Phoenix Path

Multinational companies

Multinational companies

Multinational companies

Multinational corporations (mnc)

Multinational corporations (mnc)

Multinational corporations (mnc)

Similar to Lesson 2 How Has Globaisation Changed Services Call Centres

MIS 19 Business Process Outsourcing

MIS 19 Business Process Outsourcing

MIS 19 Business Process OutsourcingTushar B Kute

Motin (063140056)

Motin (063140056)

Motin (063140056)mashiur

Bharti Airtel ppt

Bharti Airtel ppt

Bharti Airtel pptketul1shah

airtelppt-121112235455-phpapp01.pdf

airtelppt-121112235455-phpapp01.pdf

airtelppt-121112235455-phpapp01.pdfABHISINGH856892

Online assignment

Online assignment

Online assignmentanoop kp

CALL CENTER BUSINESS IN BANGLADESH SHAHIN PSTU

CALL CENTER BUSINESS IN BANGLADESH SHAHIN PSTU

CALL CENTER BUSINESS IN BANGLADESH SHAHIN PSTUMd. Shahinuzzaman

Importance of call center outsourcing

Importance of call center outsourcing

Importance of call center outsourcingGo4Customer-CallCenter

Offshore outsourcing trends and techniques

Offshore outsourcing trends and techniques

Offshore outsourcing trends and techniquesinso123

Call centerallenjemay2000

Call centerallenjemay2000

Acquist credentials

Acquist credentials

Acquist credentials Sufiyan Naik

PositioningRohit Goyal

VIA Skype for Business case study for Teach First

VIA Skype for Business case study for Teach First

VIA Skype for Business case study for Teach FirstChristopher Gillott

VIA Skype for Business Case Study - Teach First

VIA Skype for Business Case Study - Teach First

VIA Skype for Business Case Study - Teach FirstChristopher Gillott

Ranjan Kumar Das (071503056)

Ranjan Kumar Das (071503056)

Ranjan Kumar Das (071503056)mashiur

Disadvantages Of Business Process Outsourcing Essay

Disadvantages Of Business Process Outsourcing Essay

Disadvantages Of Business Process Outsourcing EssayBeth Salazar

PART2- projectSayani Dey

Complete Guide on Outsourcing Software Development to India!.pdf

Complete Guide on Outsourcing Software Development to India!.pdf

Complete Guide on Outsourcing Software Development to India!.pdfShelly Megan

-Operational Productivity Of The Call Centers-Making infrastructure decisions...

-Operational Productivity Of The Call Centers-Making infrastructure decisions...

-Operational Productivity Of The Call Centers-Making infrastructure decisions...akbb

IIT RTC 2016 Telecoms is now Democratized

IIT RTC 2016 Telecoms is now Democratized

IIT RTC 2016 Telecoms is now DemocratizedAlan Quayle

Similar to Lesson 2 How Has Globaisation Changed Services Call Centres (20)

MIS 19 Business Process Outsourcing

MIS 19 Business Process Outsourcing

MIS 19 Business Process Outsourcing

Motin (063140056)

Motin (063140056)

Motin (063140056)

Bharti Airtel ppt

Bharti Airtel ppt

Bharti Airtel ppt

airtelppt-121112235455-phpapp01.pdf

airtelppt-121112235455-phpapp01.pdf

airtelppt-121112235455-phpapp01.pdf

Online assignment

Online assignment

Online assignment

CALL CENTER BUSINESS IN BANGLADESH SHAHIN PSTU

CALL CENTER BUSINESS IN BANGLADESH SHAHIN PSTU

CALL CENTER BUSINESS IN BANGLADESH SHAHIN PSTU

Importance of call center outsourcing

Importance of call center outsourcing

Importance of call center outsourcing

Offshore outsourcing trends and techniques

Offshore outsourcing trends and techniques

Offshore outsourcing trends and techniques

Call center

Call center

Acquist credentials

Acquist credentials

Acquist credentials

Positioning

VIA Skype for Business case study for Teach First

VIA Skype for Business case study for Teach First

VIA Skype for Business case study for Teach First

VIA Skype for Business Case Study - Teach First

VIA Skype for Business Case Study - Teach First

VIA Skype for Business Case Study - Teach First

Ranjan Kumar Das (071503056)

Ranjan Kumar Das (071503056)

Ranjan Kumar Das (071503056)

Disadvantages Of Business Process Outsourcing Essay

Disadvantages Of Business Process Outsourcing Essay

Disadvantages Of Business Process Outsourcing Essay

PART2- project

Complete Guide on Outsourcing Software Development to India!.pdf

Complete Guide on Outsourcing Software Development to India!.pdf

Complete Guide on Outsourcing Software Development to India!.pdf

-Operational Productivity Of The Call Centers-Making infrastructure decisions...

-Operational Productivity Of The Call Centers-Making infrastructure decisions...

-Operational Productivity Of The Call Centers-Making infrastructure decisions...

IIT RTC 2016 Telecoms is now Democratized

IIT RTC 2016 Telecoms is now Democratized

IIT RTC 2016 Telecoms is now Democratized

More from tudorgeog

Meeting powerpoint 2016

Meeting powerpoint 2016

Meeting powerpoint 2016tudorgeog

Coastal questions

Coastal questions

Coastal questionstudorgeog

Paper 1 revision 29.5.13 bv

Paper 1 revision 29.5.13 bv

Paper 1 revision 29.5.13 bvtudorgeog

Model 1tudorgeog

Model 3tudorgeog

Model 2tudorgeog

Tourism model answers

Tourism model answers

Tourism model answerstudorgeog

Describe how governments are attempting to cope with the problems of an agein...

Describe how governments are attempting to cope with the problems of an agein...

Describe how governments are attempting to cope with the problems of an agein...tudorgeog

Urban model answers

Urban model answers

Urban model answerstudorgeog

Iceland 2011 v2 nsr

Iceland 2011 v2 nsr

Iceland 2011 v2 nsrtudorgeog

Mock exam feedback 2011

Mock exam feedback 2011

Mock exam feedback 2011tudorgeog

Sustainability requires the

Sustainability requires the

Sustainability requires thetudorgeog

Tourism in kenya– good or bad

Tourism in kenya– good or bad

Tourism in kenya– good or badtudorgeog

Mass tourism – good or bad

Mass tourism – good or bad

Mass tourism – good or badtudorgeog

L3 how do we manage tourism in the uk

L3 how do we manage tourism in the uk

L3 how do we manage tourism in the uktudorgeog

L2 why has global

L2 why has global

L2 why has globaltudorgeog

L1 why has global tourism grown nsr

L1 why has global tourism grown nsr

L1 why has global tourism grown nsrtudorgeog

L14 wastetudorgeog

L15 air and water pollution

L15 air and water pollution

L15 air and water pollutiontudorgeog

Bhopaltudorgeog

More from tudorgeog (20)

Meeting powerpoint 2016

Meeting powerpoint 2016

Meeting powerpoint 2016

Coastal questions

Coastal questions

Coastal questions

Paper 1 revision 29.5.13 bv

Paper 1 revision 29.5.13 bv

Paper 1 revision 29.5.13 bv

Model 1

Model 3

Model 2

Tourism model answers

Tourism model answers

Tourism model answers

Describe how governments are attempting to cope with the problems of an agein...

Describe how governments are attempting to cope with the problems of an agein...

Describe how governments are attempting to cope with the problems of an agein...

Urban model answers

Urban model answers

Urban model answers

Iceland 2011 v2 nsr

Iceland 2011 v2 nsr

Iceland 2011 v2 nsr

Mock exam feedback 2011

Mock exam feedback 2011

Mock exam feedback 2011

Sustainability requires the

Sustainability requires the

Sustainability requires the

Tourism in kenya– good or bad

Tourism in kenya– good or bad

Tourism in kenya– good or bad

Mass tourism – good or bad

Mass tourism – good or bad

Mass tourism – good or bad

L3 how do we manage tourism in the uk

L3 how do we manage tourism in the uk

L3 how do we manage tourism in the uk

L2 why has global

L2 why has global

L2 why has global

L1 why has global tourism grown nsr

L1 why has global tourism grown nsr

L1 why has global tourism grown nsr

L14 waste

L15 air and water pollution

L15 air and water pollution

L15 air and water pollution

Bhopal

Recently uploaded

digital marketing , introduction of digital marketing

digital marketing , introduction of digital marketing

digital marketing , introduction of digital marketingrajputmeenakshi733

Memorándum de Entendimiento (MoU) entre Codelco y SQM

Memorándum de Entendimiento (MoU) entre Codelco y SQM

Memorándum de Entendimiento (MoU) entre Codelco y SQMVoces Mineras

20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf

20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf

20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdfChris Skinner

Technical Leaders - Working with the Management Team

Technical Leaders - Working with the Management Team

Technical Leaders - Working with the Management TeamArik Fletcher

EUDR Info Meeting Ethiopian coffee exporters

EUDR Info Meeting Ethiopian coffee exporters

EUDR Info Meeting Ethiopian coffee exportersPeter Horsten

Interoperability and ecosystems: Assembling the industrial metaverse

Interoperability and ecosystems: Assembling the industrial metaverse

Interoperability and ecosystems: Assembling the industrial metaverseSiemens

The McKinsey 7S Framework: A Holistic Approach to Harmonizing All Parts of th...

The McKinsey 7S Framework: A Holistic Approach to Harmonizing All Parts of th...

The McKinsey 7S Framework: A Holistic Approach to Harmonizing All Parts of th...Operational Excellence Consulting

Environmental Impact Of Rotary Screw Compressors

Environmental Impact Of Rotary Screw Compressors

Environmental Impact Of Rotary Screw Compressorselgieurope

How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...

How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...

How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...SOFTTECHHUB

Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...

Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...

Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...ssuserf63bd7

TriStar Gold Corporate Presentation - April 2024

TriStar Gold Corporate Presentation - April 2024

TriStar Gold Corporate Presentation - April 2024Adnet Communications

1911 Gold Corporate Presentation Apr 2024.pdf

1911 Gold Corporate Presentation Apr 2024.pdf

1911 Gold Corporate Presentation Apr 2024.pdfShaun Heinrichs

Onemonitar Android Spy App Features: Explore Advanced Monitoring Capabilities

Onemonitar Android Spy App Features: Explore Advanced Monitoring Capabilities

Onemonitar Android Spy App Features: Explore Advanced Monitoring CapabilitiesOne Monitar

Effective Strategies for Maximizing Your Profit When Selling Gold Jewelry

Effective Strategies for Maximizing Your Profit When Selling Gold Jewelry

Effective Strategies for Maximizing Your Profit When Selling Gold JewelryWhittensFineJewelry1

Types of Cyberattacks - ASG I.T. Consulting.pdf

Types of Cyberattacks - ASG I.T. Consulting.pdf

Types of Cyberattacks - ASG I.T. Consulting.pdfASGITConsulting

WSMM Technology February.March Newsletter_vF.pdf

WSMM Technology February.March Newsletter_vF.pdf

WSMM Technology February.March Newsletter_vF.pdfJamesConcepcion7

Darshan Hiranandani [News About Next CEO].pdf

Darshan Hiranandani [News About Next CEO].pdf

Darshan Hiranandani [News About Next CEO].pdfShashank Mehta

Pitch Deck Teardown: Xpanceo's $40M Seed deck

Pitch Deck Teardown: Xpanceo's $40M Seed deck

Pitch Deck Teardown: Xpanceo's $40M Seed deckHajeJanKamps

Introducing the Analogic framework for business planning applications

Introducing the Analogic framework for business planning applications

Introducing the Analogic framework for business planning applicationsKnowledgeSeed

The-Ethical-issues-ghhhhhhhhjof-Byjus.pptx

The-Ethical-issues-ghhhhhhhhjof-Byjus.pptx

The-Ethical-issues-ghhhhhhhhjof-Byjus.pptxmbikashkanyari

Recently uploaded (20)

digital marketing , introduction of digital marketing

digital marketing , introduction of digital marketing

digital marketing , introduction of digital marketing

Memorándum de Entendimiento (MoU) entre Codelco y SQM

Memorándum de Entendimiento (MoU) entre Codelco y SQM

Memorándum de Entendimiento (MoU) entre Codelco y SQM

20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf

20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf

20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf

Technical Leaders - Working with the Management Team

Technical Leaders - Working with the Management Team

Technical Leaders - Working with the Management Team

EUDR Info Meeting Ethiopian coffee exporters

EUDR Info Meeting Ethiopian coffee exporters

EUDR Info Meeting Ethiopian coffee exporters

Interoperability and ecosystems: Assembling the industrial metaverse

Interoperability and ecosystems: Assembling the industrial metaverse

Interoperability and ecosystems: Assembling the industrial metaverse

The McKinsey 7S Framework: A Holistic Approach to Harmonizing All Parts of th...

The McKinsey 7S Framework: A Holistic Approach to Harmonizing All Parts of th...

The McKinsey 7S Framework: A Holistic Approach to Harmonizing All Parts of th...

Environmental Impact Of Rotary Screw Compressors

Environmental Impact Of Rotary Screw Compressors

Environmental Impact Of Rotary Screw Compressors

How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...

How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...

How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...

Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...

Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...

Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...

TriStar Gold Corporate Presentation - April 2024

TriStar Gold Corporate Presentation - April 2024

TriStar Gold Corporate Presentation - April 2024

1911 Gold Corporate Presentation Apr 2024.pdf

1911 Gold Corporate Presentation Apr 2024.pdf

1911 Gold Corporate Presentation Apr 2024.pdf

Onemonitar Android Spy App Features: Explore Advanced Monitoring Capabilities

Onemonitar Android Spy App Features: Explore Advanced Monitoring Capabilities

Onemonitar Android Spy App Features: Explore Advanced Monitoring Capabilities

Effective Strategies for Maximizing Your Profit When Selling Gold Jewelry

Effective Strategies for Maximizing Your Profit When Selling Gold Jewelry

Effective Strategies for Maximizing Your Profit When Selling Gold Jewelry

Types of Cyberattacks - ASG I.T. Consulting.pdf

Types of Cyberattacks - ASG I.T. Consulting.pdf

Types of Cyberattacks - ASG I.T. Consulting.pdf

WSMM Technology February.March Newsletter_vF.pdf

WSMM Technology February.March Newsletter_vF.pdf

WSMM Technology February.March Newsletter_vF.pdf

Darshan Hiranandani [News About Next CEO].pdf

Darshan Hiranandani [News About Next CEO].pdf

Darshan Hiranandani [News About Next CEO].pdf

Pitch Deck Teardown: Xpanceo's $40M Seed deck

Pitch Deck Teardown: Xpanceo's $40M Seed deck

Pitch Deck Teardown: Xpanceo's $40M Seed deck

Introducing the Analogic framework for business planning applications

Introducing the Analogic framework for business planning applications

Introducing the Analogic framework for business planning applications

The-Ethical-issues-ghhhhhhhhjof-Byjus.pptx

The-Ethical-issues-ghhhhhhhhjof-Byjus.pptx

The-Ethical-issues-ghhhhhhhhjof-Byjus.pptx

Lesson 2 How Has Globaisation Changed Services Call Centres

1. Globalisation has meant the development of services across the world.

2.

3.

4.

5.

6.

7.

8.

9.

10. What is the ‘geography’ behind these cartoons?

11.

12. Plenary What are the factors behind the development of call centres in countries such as India