1. Rebuilding After a Disaster
Can Be Proactive
MTP4031
Tuesday, 9:15 a.m.
Tim Salaver
Dana Software, Inc.
September 23, 2003 Copyright © 2003 Tim Salaver, Dana Software, Inc. 1

2. Copyright © 2003 Tim Salaver, Dana Software, Inc.
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6. The Disaster Plan Checklist
 The checklist helps managers to
put together a disaster plan for
their organization. It covers
physical disasters, such as fires,
severe weather, acts of God,
floods, or terrorist attacks.
Copyright © 2003 Tim Salaver, Dana Software, Inc.
6 September 23, 200

7. The Disaster Plan (DP)
Definition
 A DP aims to prevent or reduce
the likelihood of a disaster
occurring by identifying threats
and taking the necessary
preventative action, and to
ensure that if a disaster does
strike, the organization is
prepared to deal with it
effectively.
Copyright © 2003 Tim Salaver, Dana Software, Inc.
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8. Alternative References
 Disaster Recovery
 Business Continuity
 Contingency Planning
 Emergency Preparedness
Copyright © 2003 Tim Salaver, Dana Software, Inc.
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9. Disaster Plan Purpose
 Having a disaster plan forces
you to make decisions before a
disaster strikes, allowing you to
spend the first critical days after
a disaster dealing with the
situation instead of deciding
how to deal with it.
Copyright © 2003 Tim Salaver, Dana Software, Inc.
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10. Advantages
 Supports the continuity of
operations
 Mitigates the financial
consequences
Copyright © 2003 Tim Salaver, Dana Software, Inc.
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11. Del Monte Corporation
 Toxic PCB (Polychlorinated
Bicarbonate) contamination affects
first 7 floors of world headquarters,
including the Data Center.
 Took 14 months to recover and over
$5 million in 1984 dollars.
 Data Center temporarily relocated.
 Have you ever been involved in a
disaster?
Copyright © 2003 Tim Salaver, Dana Software, Inc.
11September 23, 200

12. Disadvantages
 Poor planning or an out-of-date
plan may be worse than no plan
at all.
 The planning process can be
time-consuming.
 “Failure to plan is planning to
fail.”
Copyright © 2003 Tim Salaver, Dana Software, Inc.
12September 23, 200

13. Action Checklist
1. Establish a Disaster Planning Team
2. Carry Out a Risk Assessment
3. Draw Up a Disaster Plan
4. Pilot the Plan
5. Communicate and Implement the
Plan
6. Monitor, Revise, and Improve the
Plan
Copyright © 2003 Tim Salaver, Dana Software, Inc.
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14. Establish a Disaster Planning
Team
 Personnel
 Facilities
 Public Relations
 Information Technology
 General Management
 DP Advisor
 Identify and prioritize the
business continuity activities
Copyright © 2003 Tim Salaver, Dana Software, Inc.
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15. Carry Out a Risk Assessment
 Evaluate and analyze
vulnerabilities
 Distinguish between immediate
and long term needs
 List extra resources required
 Appoint a loss adjuster for
insurance claim process
Copyright © 2003 Tim Salaver, Dana Software, Inc.
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16. Risk Assessment Documents
 Insurance coverage
 Building and equipment
maintenance
 Detection, alarm, and intrusion
prevention
 Safety and Fire Precautions
 Document and Media storage
systems
Copyright © 2003 Tim Salaver, Dana Software, Inc.
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17. Personal Disaster s
 Hard drive crash in a foreign country
 The information is far more valuable
than the hardware
 Cell phones
 PDAs
 The Post-it Note Back-up
 What can be done to minimize risk
Copyright © 2003 Tim Salaver, Dana Software, Inc.
17September 23, 200

18. Draw Up a Disaster Plan
 Keep it Simple and Easy to
Understand
 Worst Case Scenario
 Learn from others
 Recovery > 1+ year
Copyright © 2003 Tim Salaver, Dana Software, Inc.
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19. Draw Up a Disaster Plan
 Key Personnel
 Responsibilities and limits of authority
 Location of offsite DP Control Center
 Prioritized functions and activities
 Floor Plans
 Evacuation procedures
 Precautionary measures
 Recovery period jobs
 Directory of emergency suppliers and
location of information sources
 Every business operation involved
Copyright © 2003 Tim Salaver, Dana Software, Inc.
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20. Employees
 Employee contact information
 Counseling and aid
 Over communicate progress
 Alternative payroll arrangements
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21. Cost of Downtime
Industry Rev/hour Rev/EE hour
Energy $2,817,846 $569.20
Telco $2,066,245 $186.98
Pharma $1,082,252 $167.53
PS $ 532,510 $ 99.59
Media $ 340,423 $119.74
IT Performance Engineering &
Measurement Strategies: Quantifying
Performance Loss, Meta Group, Inc.
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22. Alternative premises
 Reciprocal arrangements with
other departments and business
partners
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23. Continuity of operations
 Operational ASAP
 Inform customers, suppliers,
investors, and community
 Brief PR contact for media and
information control
Copyright © 2003 Tim Salaver, Dana Software, Inc.
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24. Physical Communications
 Forward calls
 Ad hoc telephone directory
 Alternative mailing
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25. Equipment and Resources
 Critical documents and their
location
 Store backups offsite
 Identify key resources
 Availability of cash
 Establish resource network
 Multiple DP copies and floor
monitors
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25September 23, 200

26. Mays Chemical Company
 7-mile area
 Hot site over 25 miles away
 Fire department response
 1,000 chemicals and food
ingredients
 Pop tarts
 If a disaster did hit, would your
organization survive?
Copyright © 2003 Tim Salaver, Dana Software, Inc.
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27. Pilot the Plan
 Test run with periodic drills
 Emergency response
cooperation during drill
 Amend plan as necessary
Copyright © 2003 Tim Salaver, Dana Software, Inc.
27September 23, 200

28. Communicate and Implement
the Plan
 Presentation by DP Team
member
 Orient new employees
 Address concerns
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29. Monitor, Revise, and Improve
the Plan
 Flexible and practical
 Log and Review reported
Disasters
 Can you afford to not have a
disaster plan?
 The costs of a disaster are not
just financial – they include
interruption to business, wasted
time, and lost opportunities
Copyright © 2003 Tim Salaver, Dana Software, Inc.
29September 23, 200

30. DOs DON’Ts
 Be prepared  Don’t be
 Learn from complacent
others’ mistakes  Don’t assume
and successes you’ve thought
 Involve staff of everything
 Make staff  It’s not a
aware onetime task—
 Keep copies of keep it current
plan in many
locations
Copyright © 2003 Tim Salaver, Dana Software, Inc.
30September 23, 200

31. Resources
 Association of Contingency
Planners (ACP)
 Business Recovery Managers
Association (BRMA)
 Unisys Corporation
 VulnerabilityAssessment
 Business Impact Analysis
 Architecture and Implementation
 Disaster Recovery Planning
Copyright © 2003 Tim Salaver, Dana Software, Inc.
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32. Contact Information
Tim Salaver
SVP, Chief Products Officer
Dana Software, Inc
381 Stockton Ave
San Jose, CA 95126
(408) 279-3838 Main
(408) 535-4337 Direct
tsalaver@danasoftwareinc.com
www.danasoftwareinc.com
Copyright © 2003 Tim Salaver, Dana Software, Inc.
32September 23, 200